Exam 13: Supply Chain Quality Management

The quality expert who proposed through his approach of 14 steps that quality,as a managed process,can be a source of improved financial performance for any firm is

Which one of the following is not a category for the Malcolm Baldrige National Quality Award?

The degree to which a product tolerates stress or trauma without failing is known as the ________ dimension of quality.

In Joseph Juran's content of Big Q quality,training in managing for quality is ________.

A hotel offering clean rooms with an attractive check-in lobby offers which dimension of service quality?

Comparing cost structures,speed,quality levels,etc.is known as ________.

The basic quality tool used to identify the causes of problems is known as

The quality expert who described quality management as a trilogy that consists of quality planning,quality control,and quality improvement is

The ease of repair for products is known as the ________ dimension of quality.

In the ________ phase of the PDCA cycle,managers perform trial experiments to test their improvements.

Comparing cost structures,speed,quality levels,etc.is known as

Which dimension of quality describes the extent to which products meet specifications?

Which dimension of quality describes the efficiency with which a product achieves its intended purpose?

The quality management guidelines for performance improvement are known as ________.

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is ________.

The efficiency with which a product achieves its intended purpose is known as the "reliability" dimension of quality.

The basic quality tool where the operator keeps track of process errors and defects is known as ________.

In the ________ phase of the PDCA cycle,managers make the proposed quality improvements permanent.

The basic quality tool where the operator keeps track of process errors and defects is known as

Which dimension of quality describes the product attributes that supplement the product's basic functionality?