Question 1

Which of the following statements is true of human skills?

Accepted Answer

A)  Managers with strong human skills are able to offer the best technical expertise in virtually any field, from sales, to airplane repair, to computer programming. 
B)  They help managers understand how their company fits into the broader competitive environment. 
C)  They refer to the ability of managers to grasp a big-picture view of the overall organization and the relationship between its various parts. 
D)  Managers with strong human skills can typically mobilize support for initiatives and find win-win solutions for conflicts. 
A)  Managers with strong human skills are able to offer the best technical expertise in virtually any field, from sales, to airplane repair, to computer programming. 
B)  They help managers understand how their company fits into the broader competitive environment. 
C)  They refer to the ability of managers to grasp a big-picture view of the overall organization and the relationship between its various parts. 
D)  Managers with strong human skills can typically mobilize support for initiatives and find win-win solutions for conflicts.

Question 2

Jeffery is the owner of a departmental store. He feels that his employees are lazy, greatly dislike work, and will do everything they can to avoid it. Therefore, he thinks that coercing them is the best way to make them work. In this scenario, Jeffery's views are consistent with the assumptions of _____.

Accepted Answer

A)  equity theory 
B)  Theory Y 
C)  Theory X 
D)  expectancy theory 
A)  equity theory 
B)  Theory Y 
C)  Theory X 
D)  expectancy theory

Question 3

According to Maslow's hierarchy of needs theory, social need refers to:

Accepted Answer

A)  the need to feel connected to others. 
B)  the need to realize one's fullest potential. 
C)  the need for self-respect and recognition. 
D)  the need for basic survival. 
A)  the need to feel connected to others. 
B)  the need to realize one's fullest potential. 
C)  the need for self-respect and recognition. 
D)  the need for basic survival.

Question 4

Geraldo is a vice president at Magnolis Inc. He, along with a few other individuals in his rank, is responsible for setting the overall direction of his company. He establishes a clear vision for the company and the milestones that the company needs to achieve over a period of time. In this scenario, Geraldo belongs to the _____ management in the management hierarchy.

Accepted Answer

A)  general 
B)  middle 
C)  top 
D)  first-line 
A)  general 
B)  middle 
C)  top 
D)  first-line

Question 5

For decentralization to work, employees must:

Accepted Answer

A)  take time to get permission to act on opportunities. 
B)  fully understand their firm's mission, goals, and strategy. 
C)  be closely monitored by their supervisors. 
D)  abide by the instructions given by their managers at all costs. 
A)  take time to get permission to act on opportunities. 
B)  fully understand their firm's mission, goals, and strategy. 
C)  be closely monitored by their supervisors. 
D)  abide by the instructions given by their managers at all costs.

Question 6

Hubert is a teacher at a private school in Minnesota. Although he does not earn enough at his job compared to his colleagues, Hubert does not complain as he feels that the love and respect he gets from all the students and staff members are more valuable. This scenario counters _____.

Accepted Answer

A)  the equity theory 
B)  the temporal motivation theory 
C)  Theory Y 
D)  Theory X 
A)  the equity theory 
B)  the temporal motivation theory 
C)  Theory Y 
D)  Theory X

Question 7

Miguel is one of the managers in a food preservative manufacturing company. He, along with a few other managers of his rank, engages in the strategic planning for the company every five years. In the context of managerial planning, Miguel is a _____ manager.

Accepted Answer

A)  general 
B)  middle 
C)  top-level 
D)  first-line 
A)  general 
B)  middle 
C)  top-level 
D)  first-line

Question 8

Briefly explain line-and-staff organizations and matrix organizations. Discuss the advantages and disadvantages of each.

Accepted Answer

Answers will vary. Line-and-staff organi

Question 9

The top-level managers of a soft drink bottling company initiate the strategic planning process. They complete their first task of the process, which is to define the mission of the organization. In the context of the strategic planning process, their next task would be to:

Accepted Answer

A)  articulate the essential reason for the organization's existence. 
B)  create a pro forma report to set the goals for the organization. 
C)  create strategies for competitive differentiation. 
D)  evaluate the organization's competitive position. 
A)  articulate the essential reason for the organization's existence. 
B)  create a pro forma report to set the goals for the organization. 
C)  create strategies for competitive differentiation. 
D)  evaluate the organization's competitive position.

Question 10

In the context of management skills, top-level managers must demonstrate excellent:

Accepted Answer

A)  conceptual skills. 
B)  tactical skills. 
C)  technical skills. 
D)  operational skills. 
A)  conceptual skills. 
B)  tactical skills. 
C)  technical skills. 
D)  operational skills.

Question 11

Which of the following is most likely a source of information about external opportunities and threats for an organization?

Accepted Answer

A)  Front-line workers 
B)  Personnel records 
C)  Government reports 
D)  Board of directors 
A)  Front-line workers 
B)  Personnel records 
C)  Government reports 
D)  Board of directors

Question 12

When organizations employ different types of departmentalization at different levels of the organization, their approach is called _____.

Accepted Answer

A)  functional departmentalization 
B)  matrix departmentalization 
C)  process departmentalization 
D)  hybrid departmentalization 
A)  functional departmentalization 
B)  matrix departmentalization 
C)  process departmentalization 
D)  hybrid departmentalization

Question 13

An advantage of a centralized organization is that it:

Accepted Answer

A)  gives decision-making power to employees at all levels of the organization. 
B)  tends to have a uniform customer approach across the front lines. 
C)  is highly responsive to customer needs. 
D)  typically has a high level of employee morale. 
A)  gives decision-making power to employees at all levels of the organization. 
B)  tends to have a uniform customer approach across the front lines. 
C)  is highly responsive to customer needs. 
D)  typically has a high level of employee morale.

Question 14

In the context of organizational models, a _____ typically has a clear, simple chain of command from top to bottom.

Accepted Answer

A)  hybrid organization 
B)  parallel organization 
C)  matrix organization 
D)  line organization 
A)  hybrid organization 
B)  parallel organization 
C)  matrix organization 
D)  line organization

Question 15

The final step in the strategic planning process of an organization is to:

Accepted Answer

A)  define the mission of the organization. 
B)  evaluate results and incorporate lessons learned. 
C)  set goals for the organization. 
D)  create strategies for competitive differentiation. 
A)  define the mission of the organization. 
B)  evaluate results and incorporate lessons learned. 
C)  set goals for the organization. 
D)  create strategies for competitive differentiation.

Question 16

Which of the following statements is true of implementing strategies in an organization?

Accepted Answer

A)  Implementation should avoid the involvement of first-line managers. 
B)  Implementation should be handled solely by top managers. 
C)  Implementation should precede the creation of a mission statement. 
D)  Implementation should happen largely through tactical planning. 
A)  Implementation should avoid the involvement of first-line managers. 
B)  Implementation should be handled solely by top managers. 
C)  Implementation should precede the creation of a mission statement. 
D)  Implementation should happen largely through tactical planning.

Question 17

Rahul is a hardworking business administration student. When his business studies lecturer announces an important exam, Rahul decides to put in his best efforts and achieve the highest grade. However, Rahul gets demotivated when the lecturer announces that none has received an A till date, and he feels that it would be pointless to work hard from thereon. This scenario exemplifies _____.

Accepted Answer

A)  equity theory 
B)  Theory X 
C)  expectancy theory 
D)  Theory Y 
A)  equity theory 
B)  Theory X 
C)  expectancy theory 
D)  Theory Y

Question 18

In the context of organizational models, which of the following statements is true of matrix organizations?

Accepted Answer

A)  They are less flexible than line-and-staff organizations. 
B)  They create a lower level of motivation and satisfaction for employees than line organizations. 
C)  They bring together specialists from different areas of the organization to work on individual projects on a temporary basis. 
D)  They reduce conflict and stress among employees as they need to report to only one boss. 
A)  They are less flexible than line-and-staff organizations. 
B)  They create a lower level of motivation and satisfaction for employees than line organizations. 
C)  They bring together specialists from different areas of the organization to work on individual projects on a temporary basis. 
D)  They reduce conflict and stress among employees as they need to report to only one boss.

Question 19

An advantage of the line approach to organizational structure is the availability of specialists to provide support for line managers.

Accepted Answer

A) True 
 B)False

Question 20

In the context of departmentalization, dividing employees into groups based on the customers that a company serves most likely helps:

Accepted Answer

A)  managers conduct a cash flow analysis. 
B)  different departments better serve the regions within a country where its customers are located. 
C)  companies focus on the needs of specific customer groups. 
D)  managers conduct a social audit to assess the company' external performance. 
A)  managers conduct a cash flow analysis. 
B)  different departments better serve the regions within a country where its customers are located. 
C)  companies focus on the needs of specific customer groups. 
D)  managers conduct a social audit to assess the company' external performance.

Which of the following statements is true of human skills?

According to Maslow's hierarchy of needs theory, social need refers to:

For decentralization to work, employees must:

Hubert is a teacher at a private school in Minnesota. Although he does not earn enough at his job compared to his colleagues, Hubert does not complain as he feels that the love and respect he gets from all the students and staff members are more valuable. This scenario counters _____.

Miguel is one of the managers in a food preservative manufacturing company. He, along with a few other managers of his rank, engages in the strategic planning for the company every five years. In the context of managerial planning, Miguel is a _____ manager.

Briefly explain line-and-staff organizations and matrix organizations. Discuss the advantages and disadvantages of each.

The top-level managers of a soft drink bottling company initiate the strategic planning process. They complete their first task of the process, which is to define the mission of the organization. In the context of the strategic planning process, their next task would be to:

In the context of management skills, top-level managers must demonstrate excellent:

Which of the following is most likely a source of information about external opportunities and threats for an organization?

When organizations employ different types of departmentalization at different levels of the organization, their approach is called _____.

An advantage of a centralized organization is that it:

In the context of organizational models, a _____ typically has a clear, simple chain of command from top to bottom.

The final step in the strategic planning process of an organization is to:

Which of the following statements is true of implementing strategies in an organization?

In the context of organizational models, which of the following statements is true of matrix organizations?

An advantage of the line approach to organizational structure is the availability of specialists to provide support for line managers.

In the context of departmentalization, dividing employees into groups based on the customers that a company serves most likely helps:

Business Now: Change Is the Only Constant

Economics: The Framework of Business

The World Marketplace: Business Without Borders

Business Ethics Social Responsibility: Doing Well by Doing Good

Business Communication: Creating Delivering Messages That Matter

Business Formation: Choosing the Form That Fits

Small Business Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring Using Funds to Maximize Value

Securities Markets: Trading Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Human Resource Management: Building a Top Quality Workforce

Managing Information Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

Appendix :personal-Finance-Appendix

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Exam 14: Management, Motivation, and Leadership: Bringing Business to Life

Which of the following statements is true of human skills?

According to Maslow's hierarchy of needs theory, social need refers to:

For decentralization to work, employees must:

Hubert is a teacher at a private school in Minnesota. Although he does not earn enough at his job compared to his colleagues, Hubert does not complain as he feels that the love and respect he gets from all the students and staff members are more valuable. This scenario counters _____.

Miguel is one of the managers in a food preservative manufacturing company. He, along with a few other managers of his rank, engages in the strategic planning for the company every five years. In the context of managerial planning, Miguel is a _____ manager.

Briefly explain line-and-staff organizations and matrix organizations. Discuss the advantages and disadvantages of each.

The top-level managers of a soft drink bottling company initiate the strategic planning process. They complete their first task of the process, which is to define the mission of the organization. In the context of the strategic planning process, their next task would be to:

In the context of management skills, top-level managers must demonstrate excellent:

Which of the following is most likely a source of information about external opportunities and threats for an organization?

When organizations employ different types of departmentalization at different levels of the organization, their approach is called _____.

An advantage of a centralized organization is that it:

In the context of organizational models, a _____ typically has a clear, simple chain of command from top to bottom.

The final step in the strategic planning process of an organization is to:

Which of the following statements is true of implementing strategies in an organization?

In the context of organizational models, which of the following statements is true of matrix organizations?

An advantage of the line approach to organizational structure is the availability of specialists to provide support for line managers.

In the context of departmentalization, dividing employees into groups based on the customers that a company serves most likely helps:

Business Now: Change Is the Only Constant

Economics: The Framework of Business

The World Marketplace: Business Without Borders

Business Ethics Social Responsibility: Doing Well by Doing Good

Business Communication: Creating Delivering Messages That Matter

Business Formation: Choosing the Form That Fits

Small Business Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring Using Funds to Maximize Value

Securities Markets: Trading Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Human Resource Management: Building a Top Quality Workforce

Managing Information Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

Appendix :personal-Finance-Appendix

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