Exam 5: Business Communication: Creating Delivering Messages That Matter

Martin, the CEO of a company, always uses statements such as "The manager who trusts his employees will earn the respect of his employees" and "The best employee is he who listens to his boss" while addressing his employees. Given this information, it can be concluded that Martin shows _____.

Before starting his presentation on the benefits of taxi services, Mark engages the listeners by asking them to imagine themselves driving in a drunken state. He goes on to ask them the possible outcomes that they can imagine. This exercise ensures that Mark gets the listeners' complete attention. In the given scenario, Mark uses _____ to open his presentation.

Research done by Edward P. Bailey, noted professor and business communication author, affirms that it is OK to split infinitives in written business communication.

Lucile, the head of a project, starts her presentation on the project by comparing each team member's work to that of a mountaineer climbing the highest peak in the world. In the given scenario, Lucile uses a(n) _____ to open her presentation.

A benefit of using active voice in business communication is accountability.

Drumming one's fingers on a desk while talking can distract the audience and create a _____ to communication.

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

In the context of the various roles employees take up in an organization, who among the following is most likely to spend a lot of their time listening?

Gimn Sphere, a content development firm, rents a small building and moves its marketing team there to make room for new content developers. The new building is smaller than Gimn Sphere's main office, with smaller cubicles and a poor heating system. The marketing team members are unhappy with the new environment, which directly affects their productivity. In the given scenario, the marketing team is most likely facing _____ to communication.

If you encounter a hostile questioner while giving a presentation, you should avoid:

A business email should have as many attachments as possible to communicate a message.

In the context of business communication, when writing high-impact messages, it is:

Within American culture, sustained eye contact indicates integrity, trust, and respectful attention, whether you're communicating with a subordinate, a superior, or a peer.

Brian, an industrial psychologist, begins a session on business environment by asking the attendees to imagine themselves working in a cramped office with a controlling boss. He then continues his presentation using the responses from the attendees. In the given scenario, Brian uses _____ to open his presentation.

Diana has to give a presentation on air pollution and its effects at a conference. She begins the presentation by asking the conference participants to imagine themselves carpooling to work instead of using their individual vehicles. This small exercise helps the participants to relate to the topic at hand. In the given scenario, Diana uses _____ to open her presentation.

Tanya is planning a presentation on the best practices in communication. After much thought, she decides to restrict herself to just three key points. Tanya most likely decides to stick to just three key points in her presentation because:

When Imex Industries, a European product manufacturing company, started a partnership with a foreign product manufacturing company called Munimez Inc., they both suffered in the initial stages of planning and production because of differences in lingual semantics. In the given scenario, both companies most likely faced _____ to communication.

In the context of business presentations, to listen better one should begin speaking the moment the presenter stops talking.

Denise, the head of the marketing team of a company, holds a team meeting to thank all employees for their active participation in the corporate social responsibility activities organized by the company. While addressing the employees, Denise is careful not to use words such as "young" and "old." Instead, she uses words like "energetic" and "dynamic" to express enthusiasm. Which of the following biases is Denise avoiding in the given scenario?

Erika has an upcoming meeting with Maggie, a prospective client. John, Erika's senior manager, tells her to observe Maggie's body language to determine whether the firm can expect business from her. To gauge Maggie's interest in the conversation, he tells Erika to observe whether she leans forward while listening. Which of the following forms of nonverbal communication is John referring to for gauging the outcome of the conversation between Erika and Maggie?