Exam 8: Skills for Building Personal Credibility and Influencing Others

Leadership credos are personal and are closely linked with a leader's values-a credo should describe what the leader believes in and will or will not stand for.

Credibility is made up of three components,which are expertise,commitment,and relationships.

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

Informal,personal communication is enhanced when leaders communicate across their desks to followers.

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

A particularly destructive form of incongruent verbal and nonverbal signals is sarcasm.

Which of the following is the most important step in conducting a meeting?

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic,self-effacing way?

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

Bass has defined communication effectiveness as the degree to which someone tells others something and ensures that they understand what was said.

There is a rule of thumb that says leaders should praise followers in public and punish them in private.

In a systems view of communication,identify the immediate next step after "expression."

The first stage of problem solving is to analyze the causes of a problem.

Leaders are likely to encourage creativity in their organizations by delegating authority and empowering followers to take risks.

In a procedure called nominal group technique (NGT),group members write down their ideas on individual slips of paper,which are later transferred to a whiteboard or flipchart for the entire group to work with.

In the context of choosing an appropriate context and medium,oral communication is ideal when

Stress has only negative implications on an individual's health and work.

Which of the following most likely makes up the evaluative component of listening skills?

________ is an effort to attain objectives by attacking or hurting others.

The ________ component of assertiveness skills concerns knowing where and when not to behave assertively.