Question 1

Your text contrasts North American and Japanese business cultures,and states that North Americans tend to be individualistic.In contrast,what do the Japanese prefer?

Accepted Answer

A)  low power distance 
B)  short-term gains 
C)  collectivism 
D)  ambiguity 
A)  low power distance 
B)  short-term gains 
C)  collectivism 
D)  ambiguity C

Question 2

Cross-cultural negotiations between Japanese and North Americans can resemble a dance where one person is waltzing and the other is doing a samba.

Accepted Answer

A) True 
 B)False  True

Question 3

What is meant by structural factors that cause conflict in an organization and what are they?

Accepted Answer

Structural factors stem from the way the work is organized.The structural factors are unclear or competing goals,insufficient data and reluctance to share information,scarce resources and unfair allocation of resources,scheduling of common resources,performance differences,and jurisdictional claims are sources of intergroup conflict.

Question 4

What type of conflict occurs between two or more individuals?

Accepted Answer

A)  intergroup 
B)  intrapersonal 
C)  intragroup 
D)  interpersonal 
A)  intergroup 
B)  intrapersonal 
C)  intragroup 
D)  interpersonal

Question 5

You have a problem with your furnace,so you call a repairman.The repairman informs you that the problem is caused by your gas supply.You call the gas company and the gas company tells you the problem is your furnace.What type of conflict has occurred?

Accepted Answer

A)  interdependent forms 
B)  goal differences 
C)  common resources 
D)  jurisdictional ambiguities 
A)  interdependent forms 
B)  goal differences 
C)  common resources 
D)  jurisdictional ambiguities

Question 6

What is an example of intrapersonal conflict?

Accepted Answer

A)  increased conflict in task focus 
B)  increased conflict in group loyalty 
C)  increased conflict among multiple roles 
D)  increased conflict in group cohesiveness 
A)  increased conflict in task focus 
B)  increased conflict in group loyalty 
C)  increased conflict among multiple roles 
D)  increased conflict in group cohesiveness

Question 7

Which defence mechanism does an individual demonstrate when he/she continues dysfunctional behaviour that clearly will not solve a conflict?

Accepted Answer

A)  rationalization 
B)  displacement 
C)  fixation 
D)  negativism 
A)  rationalization 
B)  displacement 
C)  fixation 
D)  negativism

Question 8

Which question applies to the diagnosis of conflict?

Accepted Answer

A)  Is the outcome likely to be favourable for the organization? 
B)  Is energy being directed to goal achievement? 
C)  Do the potential losses of the parties exceed any potential gains? 
D)  Are the parties showing professionalism toward each other? 
A)  Is the outcome likely to be favourable for the organization? 
B)  Is energy being directed to goal achievement? 
C)  Do the potential losses of the parties exceed any potential gains? 
D)  Are the parties showing professionalism toward each other?

Question 9

What does the competitive strategy in conflict management entail?

Accepted Answer

A)  synergy 
B)  trust 
C)  less than honest communication 
D)  openness 
A)  synergy 
B)  trust 
C)  less than honest communication 
D)  openness

Question 10

Suppose a manager is advised by her department head that she needs to socialize less with the nonmanagement employees.She also is advised by her project manager that she needs to be a better team member,and that she can accomplish this by socializing more with the nonmanagement employees.What type of conflict is this an example of?

Accepted Answer

A)  intrarole 
B)  interrole 
C)  person-role 
D)  intergroup 
A)  intrarole 
B)  interrole 
C)  person-role 
D)  intergroup

Question 11

In a conflict situation,you should not compromise or accommodate when you are correct; rather,you should intensify efforts to compete.

Accepted Answer

A) True 
 B)False

Question 12

What is most appropriate when two departments are in conflict but also are facing a common threat?

Accepted Answer

A)  accommodating 
B)  collaborating 
C)  compromising 
D)  competing 
A)  accommodating 
B)  collaborating 
C)  compromising 
D)  competing

Question 13

A key to recognizing functional conflict is that it often is cognitive in origin.

Accepted Answer

A) True 
 B)False

Question 14

Most conflict is unintentional but a manager could purposefully orchestrate conflict between two work units in order to further organizational goals.

Accepted Answer

A) True 
 B)False

Question 15

When negotiators let emotion rather than cognition determine their actions,it is much less likely that conflict will be resolved.

Accepted Answer

A) True 
 B)False

Question 16

Dolvett oversees a number of individuals.He decides he must stimulate conflict to move his area forward.Which response indicates why he would want to stimulate conflict within his area?

Accepted Answer

A)  when group members are highly cohesive 
B)  when the group suffers from groupthink 
C)  when there is only one source of conflict 
D)  when there has been a tendency to overuse the devil's advocate perspective 
A)  when group members are highly cohesive 
B)  when the group suffers from groupthink 
C)  when there is only one source of conflict 
D)  when there has been a tendency to overuse the devil's advocate perspective

Question 17

A person continually responds with pessimism to attempts at solving a problem.Which of the following is an example of the defence mechanism this person is displaying?

Accepted Answer

A)  negativism 
B)  displacement 
C)  identification 
D)  fixation 
A)  negativism 
B)  displacement 
C)  identification 
D)  fixation

Question 18

What is an example of a defence mechanism in which an individual makes up for a bad relationship at home by spending more time at the office?

Accepted Answer

A)  aggressive 
B)  cooperative 
C)  withdrawal 
D)  compensation 
A)  aggressive 
B)  cooperative 
C)  withdrawal 
D)  compensation

Question 19

What is an example of the positive side to intrapersonal conflict?

Accepted Answer

A)  collaborative forms of resolution 
B)  cooperative forms of resolution 
C)  the resolution of dissonance 
D)  defining moments that can shape one's character 
A)  collaborative forms of resolution 
B)  cooperative forms of resolution 
C)  the resolution of dissonance 
D)  defining moments that can shape one's character

Question 20

Two machine operators disagree over the reason for an equipment breakdown.In this scenario,what is the cause of this conflict?

Accepted Answer

A)  emotions 
B)  perceptions 
C)  needs 
D)  personality 
A)  emotions 
B)  perceptions 
C)  needs 
D)  personality

Your text contrasts North American and Japanese business cultures,and states that North Americans tend to be individualistic.In contrast,what do the Japanese prefer?

Cross-cultural negotiations between Japanese and North Americans can resemble a dance where one person is waltzing and the other is doing a samba.

What is meant by structural factors that cause conflict in an organization and what are they?

What type of conflict occurs between two or more individuals?

You have a problem with your furnace,so you call a repairman.The repairman informs you that the problem is caused by your gas supply.You call the gas company and the gas company tells you the problem is your furnace.What type of conflict has occurred?

What is an example of intrapersonal conflict?

Which defence mechanism does an individual demonstrate when he/she continues dysfunctional behaviour that clearly will not solve a conflict?

Which question applies to the diagnosis of conflict?

What does the competitive strategy in conflict management entail?

In a conflict situation,you should not compromise or accommodate when you are correct; rather,you should intensify efforts to compete.

What is most appropriate when two departments are in conflict but also are facing a common threat?

A key to recognizing functional conflict is that it often is cognitive in origin.

Most conflict is unintentional but a manager could purposefully orchestrate conflict between two work units in order to further organizational goals.

When negotiators let emotion rather than cognition determine their actions,it is much less likely that conflict will be resolved.

Dolvett oversees a number of individuals.He decides he must stimulate conflict to move his area forward.Which response indicates why he would want to stimulate conflict within his area?

A person continually responds with pessimism to attempts at solving a problem.Which of the following is an example of the defence mechanism this person is displaying?

What is an example of a defence mechanism in which an individual makes up for a bad relationship at home by spending more time at the office?

What is an example of the positive side to intrapersonal conflict?

Two machine operators disagree over the reason for an equipment breakdown.In this scenario,what is the cause of this conflict?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

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Exam 13: Conflict and Negotiation

Your text contrasts North American and Japanese business cultures,and states that North Americans tend to be individualistic.In contrast,what do the Japanese prefer?

Cross-cultural negotiations between Japanese and North Americans can resemble a dance where one person is waltzing and the other is doing a samba.

What is meant by structural factors that cause conflict in an organization and what are they?

What type of conflict occurs between two or more individuals?

You have a problem with your furnace,so you call a repairman.The repairman informs you that the problem is caused by your gas supply.You call the gas company and the gas company tells you the problem is your furnace.What type of conflict has occurred?

What is an example of intrapersonal conflict?

Which defence mechanism does an individual demonstrate when he/she continues dysfunctional behaviour that clearly will not solve a conflict?

Which question applies to the diagnosis of conflict?

What does the competitive strategy in conflict management entail?

In a conflict situation,you should not compromise or accommodate when you are correct; rather,you should intensify efforts to compete.

What is most appropriate when two departments are in conflict but also are facing a common threat?

A key to recognizing functional conflict is that it often is cognitive in origin.

Most conflict is unintentional but a manager could purposefully orchestrate conflict between two work units in order to further organizational goals.

When negotiators let emotion rather than cognition determine their actions,it is much less likely that conflict will be resolved.

Dolvett oversees a number of individuals.He decides he must stimulate conflict to move his area forward.Which response indicates why he would want to stimulate conflict within his area?

A person continually responds with pessimism to attempts at solving a problem.Which of the following is an example of the defence mechanism this person is displaying?

What is an example of a defence mechanism in which an individual makes up for a bad relationship at home by spending more time at the office?

What is an example of the positive side to intrapersonal conflict?

Two machine operators disagree over the reason for an equipment breakdown.In this scenario,what is the cause of this conflict?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters