Question 1

What is used to brainstorm alternative solutions in the Z model of problem solving?

Accepted Answer

A)  sensing 
B)  thinking 
C)  intuiting 
D)  feeling 
A)  sensing 
B)  thinking 
C)  intuiting 
D)  feeling C

Question 2

You own and operate a small pizza shop that has been profitable but is in need of a renovation.After you begin the renovation you discover that a pizza chain has bought a vacant building two blocks away and plans to open a shop within 120 days.Undoubtedly,competition will intensify.You decide to accelerate the renovation work.What are you trying to do?

Accepted Answer

A)  avoid risk 
B)  minimize risk 
C)  escalate risk 
D)  manage risk 
A)  avoid risk 
B)  minimize risk 
C)  escalate risk 
D)  manage risk D

Question 3

What is a key organizational requirement for participation and empowerment?

Accepted Answer

A)  a clear group goal 
B)  a supportive culture 
C)  a team with individual motivation 
D)  an instrumental reward system 
A)  a clear group goal 
B)  a supportive culture 
C)  a team with individual motivation 
D)  an instrumental reward system B

Question 4

Creativity is not widespread in the population but it can be easily learned through systematic training.

Accepted Answer

A) True 
 B)False

Question 5

Satisficing is the practice of adopting an acceptable solution.

Accepted Answer

A) True 
 B)False

Question 6

What is the final step in the Z model of problem solving?

Accepted Answer

A)  collect data and examine 
B)  objective analysis of all alternatives 
C)  diagnosis several options 
D)  impact analysis on how the people involved will be affected 
A)  collect data and examine 
B)  objective analysis of all alternatives 
C)  diagnosis several options 
D)  impact analysis on how the people involved will be affected

Question 7

Match the following:
-Risk

Accepted Answer

A) A simple decision rule 
B) An inclination to choose options displaying minimal risk 
C) A decisional situation where options have probabilities of success 
D) Giving employees authority to make decisions 
E) A situation where a person continues to follow/implement an option even though its chances of success are minimal and possibly declining 
A) A simple decision rule 
B) An inclination to choose options displaying minimal risk 
C) A decisional situation where options have probabilities of success 
D) Giving employees authority to make decisions 
E) A situation where a person continues to follow/implement an option even though its chances of success are minimal and possibly declining

Question 8

Which statement is characteristic of quality teams?

Accepted Answer

A)  They make data-based decisions about improving product and service quality. 
B)  They operate in parallel fashion to the organization's structure. 
C)  They provide advice to managers who still retain decision-making authority. 
D)  They emphasize the generation of ideas. 
A)  They make data-based decisions about improving product and service quality. 
B)  They operate in parallel fashion to the organization's structure. 
C)  They provide advice to managers who still retain decision-making authority. 
D)  They emphasize the generation of ideas.

Question 9

A method to prevent groupthink is to bring in outside experts to evaluate the group process.

Accepted Answer

A) True 
 B)False

Question 10

Match the following:
-Nonprogrammed Decision

Accepted Answer

A) A relatively simple problem that can be solved with a standard rule 
B) Logical,systematic problem solving 
C) A solution that is timely and acceptable 
D) An unstructured,unique problem situation that requires a creative solution 
E) The practice of selecting an acceptable but not always the best solution 
A) A relatively simple problem that can be solved with a standard rule 
B) Logical,systematic problem solving 
C) A solution that is timely and acceptable 
D) An unstructured,unique problem situation that requires a creative solution 
E) The practice of selecting an acceptable but not always the best solution

Question 11

Evidence suggests that group brainstorming is less effective than a comparable number of individuals working alone.

Accepted Answer

A) True 
 B)False

Question 12

Match the following:
-Escalation of Commitment

Accepted Answer

A) A simple decision rule 
B) An inclination to choose options displaying minimal risk 
C) A decisional situation where options have probabilities of success 
D) Giving employees authority to make decisions 
E) A situation where a person continues to follow/implement an option even though its chances of success are minimal and possibly declining 
A) A simple decision rule 
B) An inclination to choose options displaying minimal risk 
C) A decisional situation where options have probabilities of success 
D) Giving employees authority to make decisions 
E) A situation where a person continues to follow/implement an option even though its chances of success are minimal and possibly declining

Question 13

Fatima's objective is to maximize the number of alternatives in addressing the project's problem? Which approach should she use with the group?

Accepted Answer

A)  brainstorming 
B)  nominal grouping 
C)  the Delphi technique 
D)  dialectical inquiry 
A)  brainstorming 
B)  nominal grouping 
C)  the Delphi technique 
D)  dialectical inquiry

Question 14

Match the following:
-Rational Model

Accepted Answer

A) A relatively simple problem that can be solved with a standard rule 
B) Logical,systematic problem solving 
C) A solution that is timely and acceptable 
D) An unstructured,unique problem situation that requires a creative solution 
E) The practice of selecting an acceptable but not always the best solution 
A) A relatively simple problem that can be solved with a standard rule 
B) Logical,systematic problem solving 
C) A solution that is timely and acceptable 
D) An unstructured,unique problem situation that requires a creative solution 
E) The practice of selecting an acceptable but not always the best solution

Question 15

When is a group approach to decision making appropriate?

Accepted Answer

A)  when the problem is highly structured 
B)  when employees are in conflict over the preferred solution 
C)  when employees are indifferent to the outcome 
D)  when technical accuracy is not important 
A)  when the problem is highly structured 
B)  when employees are in conflict over the preferred solution 
C)  when employees are indifferent to the outcome 
D)  when technical accuracy is not important

Question 16

A large municipality (250,000 citizens)is trying to decide where to locate a new community recreational centre.The problem is relatively unstructured.There is a decision quality requirement that is significant.Not one person has sufficient information and many community groups may desire to provide input.Opportunity for conflict exists between groups and neighbourhoods competing for the centre.If one person (city manager)makes the decision,many people may not be strongly committed to making the centre successful.Would an individual or group be most useful for this decision? Justify your answer.

Accepted Answer

Group.Advantages of a group decision inc

Question 17

The garbage can model asserts that decision making is organizational anarchy.

Accepted Answer

A) True 
 B)False

Question 18

How can you effectively manage decisions in order to avoid escalation of commitment?

Accepted Answer

A)  Don't have individuals making initial investment decisions. 
B)  Don't reward people who admit to poor decisions. 
C)  Don't allow graceful exits from poor decisions. 
D)  Don't split the responsibility for decisions about projects. 
A)  Don't have individuals making initial investment decisions. 
B)  Don't reward people who admit to poor decisions. 
C)  Don't allow graceful exits from poor decisions. 
D)  Don't split the responsibility for decisions about projects.

Question 19

Your manager's approach to creativity involves searching for the "right" answers and avoiding problems outside her own area of expertise.What is she experiencing?

Accepted Answer

A)  inflexible maps 
B)  structured thinking 
C)  mental locks 
D)  cognitive structure 
A)  inflexible maps 
B)  structured thinking 
C)  mental locks 
D)  cognitive structure

Question 20

According to research discussed in your text,which statement applies to women?

Accepted Answer

A)  They are less averse to risk than men . 
B)  They are very set in their ways. 
C)  They are the same as men regarding risk aversion. 
D)  They are more averse to risk than men. 
A)  They are less averse to risk than men . 
B)  They are very set in their ways. 
C)  They are the same as men regarding risk aversion. 
D)  They are more averse to risk than men.

What is used to brainstorm alternative solutions in the Z model of problem solving?

What is a key organizational requirement for participation and empowerment?

Creativity is not widespread in the population but it can be easily learned through systematic training.

Satisficing is the practice of adopting an acceptable solution.

What is the final step in the Z model of problem solving?

Match the following: -Risk

Which statement is characteristic of quality teams?

A method to prevent groupthink is to bring in outside experts to evaluate the group process.

Match the following: -Nonprogrammed Decision

Evidence suggests that group brainstorming is less effective than a comparable number of individuals working alone.

Match the following: -Escalation of Commitment

Fatima's objective is to maximize the number of alternatives in addressing the project's problem? Which approach should she use with the group?

Match the following: -Rational Model

When is a group approach to decision making appropriate?

The garbage can model asserts that decision making is organizational anarchy.

How can you effectively manage decisions in order to avoid escalation of commitment?

Your manager's approach to creativity involves searching for the "right" answers and avoiding problems outside her own area of expertise.What is she experiencing?

According to research discussed in your text,which statement applies to women?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters

Exam 10: Decision Making by Individuals and Groups

What is used to brainstorm alternative solutions in the Z model of problem solving?

What is a key organizational requirement for participation and empowerment?

Creativity is not widespread in the population but it can be easily learned through systematic training.

Satisficing is the practice of adopting an acceptable solution.

What is the final step in the Z model of problem solving?

Match the following: -Risk

Which statement is characteristic of quality teams?

A method to prevent groupthink is to bring in outside experts to evaluate the group process.

Match the following: -Nonprogrammed Decision

Evidence suggests that group brainstorming is less effective than a comparable number of individuals working alone.

Match the following: -Escalation of Commitment

Fatima's objective is to maximize the number of alternatives in addressing the project's problem? Which approach should she use with the group?

Match the following: -Rational Model

When is a group approach to decision making appropriate?

The garbage can model asserts that decision making is organizational anarchy.

How can you effectively manage decisions in order to avoid escalation of commitment?

Your manager's approach to creativity involves searching for the "right" answers and avoiding problems outside her own area of expertise.What is she experiencing?

According to research discussed in your text,which statement applies to women?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters