Question 1

The focus of the Malcolm Baldrige National Quality Award includes all of the following EXCEPT:

Accepted Answer

A) to recognize the achievements of high quality companies. 
B) to establish guidelines and criteria for evaluation of quality improvement efforts. 
C) to provide detailed information on how award winning enterprises achieved success. 
D) to encourage the use of quantitative analysis to improve quality. 
A) to recognize the achievements of high quality companies. 
B) to establish guidelines and criteria for evaluation of quality improvement efforts. 
C) to provide detailed information on how award winning enterprises achieved success. 
D) to encourage the use of quantitative analysis to improve quality. D

Question 2

Cost Control is one of the seven categories of the Malcolm Baldrige National Quality Award examination.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following companies is recognized as the benchmark for Six Sigma implementation?

Accepted Answer

A) General Electric 
B) Allied Signal 
C) Motorola 
D) Xerox 
A) General Electric 
B) Allied Signal 
C) Motorola 
D) Xerox A

Question 4

Which of the following is NOT an objective of state-sponsored quality awards?

Accepted Answer

A) Providing a forum for information exchange 
B) Winning a state award as a prerequisite to apply for the Baldrige Award 
C) Encouraging firms to adopt quality and productivity improvement approaches 
D) Promoting awareness of productivity and quality 
A) Providing a forum for information exchange 
B) Winning a state award as a prerequisite to apply for the Baldrige Award 
C) Encouraging firms to adopt quality and productivity improvement approaches 
D) Promoting awareness of productivity and quality

Question 5

Achieving registration to the ISO 9000 standards requires compliance verification by an independent audit.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is false regarding inspection under the Deming philosophy?

Accepted Answer

A) Inspection encourages the production of defects. 
B) Inspection can be used to assure quality. 
C) Inspection is rarely accurate. 
D) Inspection does not add value to the product. 
A) Inspection encourages the production of defects. 
B) Inspection can be used to assure quality. 
C) Inspection is rarely accurate. 
D) Inspection does not add value to the product.

Question 7

The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories,items,and areas to address.Which of the following four is NOT one of them?

Accepted Answer

A) Strategic Planning 
B) Workforce Focus 
C) Process Management 
D) Return on Investment 
A) Strategic Planning 
B) Workforce Focus 
C) Process Management 
D) Return on Investment

Question 8

Crosby's Basic Elements of Improvement were all of the following EXCEPT:

Accepted Answer

A) determination. 
B) education. 
C) implementation. 
D) experimentation. 
A) determination. 
B) education. 
C) implementation. 
D) experimentation.

Question 9

The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:

Accepted Answer

A) achieving compliance to quality standards set by CMM levels. 
B) delivery of ever-improving value to customers, resulting in improved marketplace success. 
C) improvement of overall company performance and capabilities. 
D) organizational and personal learning. 
A) achieving compliance to quality standards set by CMM levels. 
B) delivery of ever-improving value to customers, resulting in improved marketplace success. 
C) improvement of overall company performance and capabilities. 
D) organizational and personal learning.

Question 10

_____ maintained that the manufacturing-based definition of quality as conformance to specification limits is inherently flawed.

Accepted Answer

A) A.V.Feigenbaum 
B) Kaoru Ishikawa 
C) Genichi Taguchi 
D) Philip B.Crosby 
A) A.V.Feigenbaum 
B) Kaoru Ishikawa 
C) Genichi Taguchi 
D) Philip B.Crosby

Question 11

Which of the following is NOT a part of the Profound Knowledge system?

Accepted Answer

A) Psychology 
B) Appreciation for a system 
C) Management by objectives 
D) Understanding of variation 
A) Psychology 
B) Appreciation for a system 
C) Management by objectives 
D) Understanding of variation

Question 12

Deming's Profound Reflective Thinking system consists of four interrelated parts.Which of the following is NOT one among them?

Accepted Answer

A) Appreciation for a system 
B) Understanding variation 
C) Theory of quality 
D) Psychology 
A) Appreciation for a system 
B) Understanding variation 
C) Theory of quality 
D) Psychology

Question 13

Most testimonials on why Six Sigma works focus on:

Accepted Answer

A) continued top management support and enthusiasm 
B) improved quality awareness of the global customer. 
C) increased workforce intelligence and performance levels. 
D) the emergence of systems thinking across organizational functions. 
A) continued top management support and enthusiasm 
B) improved quality awareness of the global customer. 
C) increased workforce intelligence and performance levels. 
D) the emergence of systems thinking across organizational functions.

Question 14

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.

Accepted Answer

A) Australia 
B) Canada 
C) China 
D) United States 
A) Australia 
B) Canada 
C) China 
D) United States

Question 15

Deming states that knowledge is not possible without theory,and experience alone does not establish a theory.Explain this statement as it applies to management decision making.

Accepted Answer

Any rational plan requires prediction co

Question 16

The Profound Knowledge system is attributed to:

Accepted Answer

A) Philip B.Crosby 
B) W.Edwards Deming 
C) Armand Feigenbaum 
D) Joseph M.Juran 
A) Philip B.Crosby 
B) W.Edwards Deming 
C) Armand Feigenbaum 
D) Joseph M.Juran

Question 17

Which of the following individuals is credited with having the greatest influence on quality management?

Accepted Answer

A) Philip B.Crosby 
B) W.Edwards Deming 
C) Kaoru Ishikawa 
D) Joseph M.Juran 
A) Philip B.Crosby 
B) W.Edwards Deming 
C) Kaoru Ishikawa 
D) Joseph M.Juran

Question 18

Crosby argues that Zero Defects is a motivational program and not a performance standard.

Accepted Answer

A) True 
 B)False

Question 19

The Deming philosophy focuses on continual improvements in product and service quality by _____ in design,manufacturing,and service processes,driven by the leadership of top management.

Accepted Answer

A) promoting innovations 
B) reducing uncertainty and variability 
C) outsourcing non-core activities 
D) reengineering 
A) promoting innovations 
B) reducing uncertainty and variability 
C) outsourcing non-core activities 
D) reengineering

Question 20

Deming stressed that the ultimate responsibility for quality improvement lies with:

Accepted Answer

A) design engineers. 
B) Inspectors. 
C) top management. 
D) material suppliers. 
A) design engineers. 
B) Inspectors. 
C) top management. 
D) material suppliers.

The focus of the Malcolm Baldrige National Quality Award includes all of the following EXCEPT:

Cost Control is one of the seven categories of the Malcolm Baldrige National Quality Award examination.

Which of the following companies is recognized as the benchmark for Six Sigma implementation?

Which of the following is NOT an objective of state-sponsored quality awards?

Achieving registration to the ISO 9000 standards requires compliance verification by an independent audit.

Which of the following is false regarding inspection under the Deming philosophy?

The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories,items,and areas to address.Which of the following four is NOT one of them?

Crosby's Basic Elements of Improvement were all of the following EXCEPT:

The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:

_____ maintained that the manufacturing-based definition of quality as conformance to specification limits is inherently flawed.

Which of the following is NOT a part of the Profound Knowledge system?

Deming's Profound Reflective Thinking system consists of four interrelated parts.Which of the following is NOT one among them?

Most testimonials on why Six Sigma works focus on:

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.

Deming states that knowledge is not possible without theory,and experience alone does not establish a theory.Explain this statement as it applies to management decision making.

The Profound Knowledge system is attributed to:

Which of the following individuals is credited with having the greatest influence on quality management?

Crosby argues that Zero Defects is a motivational program and not a performance standard.

The Deming philosophy focuses on continual improvements in product and service quality by _____ in design,manufacturing,and service processes,driven by the leadership of top management.

Deming stressed that the ultimate responsibility for quality improvement lies with:

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 3: Philosophies And Frameworks

The focus of the Malcolm Baldrige National Quality Award includes all of the following EXCEPT:

Cost Control is one of the seven categories of the Malcolm Baldrige National Quality Award examination.

Which of the following companies is recognized as the benchmark for Six Sigma implementation?

Which of the following is NOT an objective of state-sponsored quality awards?

Achieving registration to the ISO 9000 standards requires compliance verification by an independent audit.

Which of the following is false regarding inspection under the Deming philosophy?

The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories,items,and areas to address.Which of the following four is NOT one of them?

Crosby's Basic Elements of Improvement were all of the following EXCEPT:

The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:

_____ maintained that the manufacturing-based definition of quality as conformance to specification limits is inherently flawed.

Which of the following is NOT a part of the Profound Knowledge system?

Deming's Profound Reflective Thinking system consists of four interrelated parts.Which of the following is NOT one among them?

Most testimonials on why Six Sigma works focus on:

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.

Deming states that knowledge is not possible without theory,and experience alone does not establish a theory.Explain this statement as it applies to management decision making.

The Profound Knowledge system is attributed to:

Which of the following individuals is credited with having the greatest influence on quality management?

Crosby argues that Zero Defects is a motivational program and not a performance standard.

The Deming philosophy focuses on continual improvements in product and service quality by _____ in design,manufacturing,and service processes,driven by the leadership of top management.

Deming stressed that the ultimate responsibility for quality improvement lies with:

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters