Question 1

According to Deming and Juran,the majority of quality problems are management controllable - the result of:

Accepted Answer

A) special cause variation. 
B) common cause variation. 
C) short-term variation. 
D) long-term variation. 
A) special cause variation. 
B) common cause variation. 
C) short-term variation. 
D) long-term variation. B

Question 2

Unlike kaizen,the goal of reengineering is to achieve large and dramatic improvements in performance.

Accepted Answer

A) True 
 B)False  True

Question 3

Identify the four components of a control system.Provide an example in a manufacturing firm to demonstrate each component.Show in your example why long-term improvements cannot be made unless the process is brought under control.

Accepted Answer

Any control system has four components: (1)a standard or goal, (2)a means of measuring accomplishment,and (3)comparison of results with the standard to provide feedback,and (4)the ability to make corrections as appropriate.Examples will vary. (The difficulty for some students will be to link the control and improvement part of the question.)

Question 4

Rapid changeover from one product to another,rapid response to changing demands,or the ability to produce a wide range of customized services are all examples of:

Accepted Answer

A) motility. 
B) mobility. 
C) agility 
D) flexibility. 
A) motility. 
B) mobility. 
C) agility 
D) flexibility.

Question 5

Six Sigma is based on understanding and improving processes on a _______ basis.

Accepted Answer

A) product-by-product 
B) department-by-department 
C) day-by-day 
D) project-by-project 
A) product-by-product 
B) department-by-department 
C) day-by-day 
D) project-by-project

Question 6

These goals and standards set as part of a control system are reflected by measurable quality characteristics like all of the following EXCEPT:

Accepted Answer

A) workforce engagement. 
B) product dimensions. 
C) service times. 
D) employee behavior. 
A) workforce engagement. 
B) product dimensions. 
C) service times. 
D) employee behavior.

Question 7

A goal to reduce the time required to fulfill a customer's order addresses the dimension of:

Accepted Answer

A) accuracy. 
B) cycle time. 
C) flexibility. 
D) reliability. 
A) accuracy. 
B) cycle time. 
C) flexibility. 
D) reliability.

Question 8

The first step in the product development process is preliminary concept development.

Accepted Answer

A) True 
 B)False

Question 9

Poka-yoke is:

Accepted Answer

A) an approach for mistake-proofing processes. 
B) a Japanese organizational hierarchy. 
C) an error-detection machine used in engineering industries. 
D) a computer program used in streamlining processes. 
A) an approach for mistake-proofing processes. 
B) a Japanese organizational hierarchy. 
C) an error-detection machine used in engineering industries. 
D) a computer program used in streamlining processes.

Question 10

An after-action review or debrief consists of asking the following basic questions EXCEPT:

Accepted Answer

A) What was supposed to happen? 
B) What actually happened? 
C) Who is/are responsible? 
D) Why was there a difference? 
A) What was supposed to happen? 
B) What actually happened? 
C) Who is/are responsible? 
D) Why was there a difference?

Question 11

With higher levels of _____,appropriate staff behavior becomes increasingly important.

Accepted Answer

A) contact and interaction 
B) customization 
C) labor intensity 
D) technology dependence 
A) contact and interaction 
B) customization 
C) labor intensity 
D) technology dependence

Question 12

Breakthrough improvements are often motivated by _____.

Accepted Answer

A) stretch goals 
B) business objectives 
C) cost drivers 
D) economies of scale 
A) stretch goals 
B) business objectives 
C) cost drivers 
D) economies of scale

Question 13

Long-term improvements cannot be made to a process unless the process is first brought under control.

Accepted Answer

A) True 
 B)False

Question 14

In managing a supply relationship,_____ provides recognition for high-quality suppliers,which motivates them to improve continuously and attract more business.

Accepted Answer

The answer of In managing a supply relationship,_____ provides recognition...

Question 15

The configuration of Dell computers to meet individual customer requirements is an example of mass customization.

Accepted Answer

A) True 
 B)False

Question 16

Poka-yoke focuses on two aspects:

Accepted Answer

A) design and control. 
B) prediction and detection. 
C) production and delivery. 
D) machine errors and human errors. 
A) design and control. 
B) prediction and detection. 
C) production and delivery. 
D) machine errors and human errors.

Question 17

Which type of process drives the creation of products and services,is critical to customer satisfaction,and has a large impact on the organization's strategic goals?

Accepted Answer

A) Value-creation process 
B) Support process 
C) Outsourced process 
D) Supplier process 
A) Value-creation process 
B) Support process 
C) Outsourced process 
D) Supplier process

Question 18

Stretch goals often result from benchmarking activities.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following terms best describes kaizen?

Accepted Answer

A) Concurrent engineering 
B) Continuous improvement 
C) Innovation 
D) Statistical process control 
A) Concurrent engineering 
B) Continuous improvement 
C) Innovation 
D) Statistical process control

Question 20

_____ refers to discontinuous change,as opposed to gradual,continuous improvement.

Accepted Answer

A) Quality circles 
B) Poka-yoke 
C) Kaizen 
D) Breakthrough improvement 
A) Quality circles 
B) Poka-yoke 
C) Kaizen 
D) Breakthrough improvement

According to Deming and Juran,the majority of quality problems are management controllable - the result of:

Unlike kaizen,the goal of reengineering is to achieve large and dramatic improvements in performance.

Identify the four components of a control system.Provide an example in a manufacturing firm to demonstrate each component.Show in your example why long-term improvements cannot be made unless the process is brought under control.

Rapid changeover from one product to another,rapid response to changing demands,or the ability to produce a wide range of customized services are all examples of:

Six Sigma is based on understanding and improving processes on a _______ basis.

These goals and standards set as part of a control system are reflected by measurable quality characteristics like all of the following EXCEPT:

A goal to reduce the time required to fulfill a customer's order addresses the dimension of:

The first step in the product development process is preliminary concept development.

Poka-yoke is:

An after-action review or debrief consists of asking the following basic questions EXCEPT:

With higher levels of _____,appropriate staff behavior becomes increasingly important.

Breakthrough improvements are often motivated by _____.

Long-term improvements cannot be made to a process unless the process is first brought under control.

In managing a supply relationship,_____ provides recognition for high-quality suppliers,which motivates them to improve continuously and attract more business.

The configuration of Dell computers to meet individual customer requirements is an example of mass customization.

Poka-yoke focuses on two aspects:

Which type of process drives the creation of products and services,is critical to customer satisfaction,and has a large impact on the organization's strategic goals?

Stretch goals often result from benchmarking activities.

Which of the following terms best describes kaizen?

_____ refers to discontinuous change,as opposed to gradual,continuous improvement.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 7: Process Management

According to Deming and Juran,the majority of quality problems are management controllable - the result of:

Unlike kaizen,the goal of reengineering is to achieve large and dramatic improvements in performance.

Identify the four components of a control system.Provide an example in a manufacturing firm to demonstrate each component.Show in your example why long-term improvements cannot be made unless the process is brought under control.

Rapid changeover from one product to another,rapid response to changing demands,or the ability to produce a wide range of customized services are all examples of:

Six Sigma is based on understanding and improving processes on a _______ basis.

These goals and standards set as part of a control system are reflected by measurable quality characteristics like all of the following EXCEPT:

A goal to reduce the time required to fulfill a customer's order addresses the dimension of:

The first step in the product development process is preliminary concept development.

Poka-yoke is:

An after-action review or debrief consists of asking the following basic questions EXCEPT:

With higher levels of _____,appropriate staff behavior becomes increasingly important.

Breakthrough improvements are often motivated by _____.

Long-term improvements cannot be made to a process unless the process is first brought under control.

In managing a supply relationship,_____ provides recognition for high-quality suppliers,which motivates them to improve continuously and attract more business.

The configuration of Dell computers to meet individual customer requirements is an example of mass customization.

Poka-yoke focuses on two aspects:

Which type of process drives the creation of products and services,is critical to customer satisfaction,and has a large impact on the organization's strategic goals?

Stretch goals often result from benchmarking activities.

Which of the following terms best describes kaizen?

_____ refers to discontinuous change,as opposed to gradual,continuous improvement.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters