Question 1

Compare and contrast the evolution of quality and the role it played in the management of U.S.and Japanese business firms from the 1950s to the present.

Accepted Answer

Japan's quality improvement in the 1950s-1970s was oriented toward a structured approach to quality improvement and management commitment.Lower U.S.priority on quality during this period ultimately resulted in the competitive superiority of many Japanese product categories by the end of the 1970s.The subsequent domestic concern with U.S.industrial competitiveness triggered a renewed emphasis on quality management in the 1980s.By the 1990s U.S.products and services met or exceeded foreign offerings in many product categories.

Question 2

Improved quality of design leads to lower costs and improved quality of conformance leads to higher prices.

Accepted Answer

A) True 
 B)False  False

Question 3

Quality assurance depends on two focal points in business:

Accepted Answer

A) design of products; control of quality during delivery. 
B) adherence to policy; after sales service. 
C) time and motion guidelines; management policy on quality. 
D) global quality time and motion guidelines standards; workforce orientation and commitment. 
A) design of products; control of quality during delivery. 
B) adherence to policy; after sales service. 
C) time and motion guidelines; management policy on quality. 
D) global quality time and motion guidelines standards; workforce orientation and commitment. A

Question 4

_____ denotes a firm's ability to achieve market superiority.

Accepted Answer

A) Quality focus 
B) Competitive advantage 
C) Performance excellence 
D) Customer focus 
A) Quality focus 
B) Competitive advantage 
C) Performance excellence 
D) Customer focus

Question 5

_____ is a customer-focused and results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years.

Accepted Answer

A) Quality assurance 
B) Kaizen 
C) Six Sigma 
D) Total quality 
A) Quality assurance 
B) Kaizen 
C) Six Sigma 
D) Total quality

Question 6

New management styles associated with total quality include all of the following characteristics EXCEPT:

Accepted Answer

A) empowering employees. 
B) emphasizing postproduction inspection. 
C) building quality into work processes. 
D) understanding internal customer requirements. 
A) empowering employees. 
B) emphasizing postproduction inspection. 
C) building quality into work processes. 
D) understanding internal customer requirements.

Question 7

The transcendent definition of quality refers to the notion that "you know quality when you see it."

Accepted Answer

A) True 
 B)False

Question 8

With the increasing focus on quality,in today's global marketplace,high _____ is considered entry into the game,rather than a source of competitive advantage.

Accepted Answer

A) profits 
B) performance 
C) tolerance 
D) conformance 
A) profits 
B) performance 
C) tolerance 
D) conformance

Question 9

The creation of separate quality departments in the early 1900s caused:

Accepted Answer

A) indifference to quality among workers and their managers. 
B) upper management to be more knowledgeable about quality. 
C) production quality to substantially improve. 
D) production efficiency to decline. 
A) indifference to quality among workers and their managers. 
B) upper management to be more knowledgeable about quality. 
C) production quality to substantially improve. 
D) production efficiency to decline.

Question 10

Problem-solving teams were introduced in the United States in the 1940s to help solve problems on the factory floor.The Japanese began widespread implementation of similar teams,called _____.

Accepted Answer

A) quality circles 
B) quality teams 
C) process improvement teams 
D) continuous improvement groups 
A) quality circles 
B) quality teams 
C) process improvement teams 
D) continuous improvement groups

Question 11

A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following does NOT represent a dimension of the total quality principle of employee involvement and teamwork?

Accepted Answer

A) Partnerships 
B) Management by objectives 
C) Empowerment 
D) Self-managed teams 
A) Partnerships 
B) Management by objectives 
C) Empowerment 
D) Self-managed teams

Question 13

Graphical and statistical methods to analyze data are referred to as _____ of total quality.

Accepted Answer

A) practices 
B) tools 
C) actions 
D) processes 
A) practices 
B) tools 
C) actions 
D) processes

Question 14

The following represent significant influences that brought on the "quality revolution" in the United States EXCEPT the:

Accepted Answer

A)  loss of national competitiveness. 
B)  findings of the American Customer Satisfaction Index (ACSI). 
C)  popularity of "Made in Japan" products in the country. 
D)  broadcast of the NBC special program, If Japan Can, Why Can't We? 
A)  loss of national competitiveness. 
B)  findings of the American Customer Satisfaction Index (ACSI). 
C)  popularity of "Made in Japan" products in the country. 
D)  broadcast of the NBC special program, If Japan Can, Why Can't We?

Question 15

Explain why it is difficult to obtain a single,universal definition of quality.

Accepted Answer

A particular definition of quality is hi

Question 16

An important implication that arises out of the forces that influence quality is that as the business world becomes more complex,quality must be approached from a (n)_____,rather than a (n)_____,perspective.

Accepted Answer

A) internal; external 
B) bottom-up; top-down 
C) systems; process 
D) futuristic; historical 
A) internal; external 
B) bottom-up; top-down 
C) systems; process 
D) futuristic; historical

Question 17

Which of the following is NOT considered a core principle of total quality?

Accepted Answer

A) A focus on customers and stakeholders 
B) A process focus involving continuous improvement and learning 
C) A goal of achieving the highest quality that is technologically possible 
D) Company-wide participation and teamwork 
A) A focus on customers and stakeholders 
B) A process focus involving continuous improvement and learning 
C) A goal of achieving the highest quality that is technologically possible 
D) Company-wide participation and teamwork

Question 18

One common notion of quality,often used by consumers,is that it is _____ superiority or excellence.

Accepted Answer

A) contrasted to 
B) parallel to 
C) synonymous to 
D) confused with 
A) contrasted to 
B) parallel to 
C) synonymous to 
D) confused with

Question 19

Which of the following was the top priority of U.S.manufacturing in the time period immediately following World War II?

Accepted Answer

A) Quality 
B) Production 
C) Continuous improvement 
D) Just-in-time manufacturing 
A) Quality 
B) Production 
C) Continuous improvement 
D) Just-in-time manufacturing

Question 20

Internal customers of an employee can be identified by asking which of the following questions?

Accepted Answer

A) Who is affected by the work performed by the employee? 
B) Who provides information to the employee to perform the task? 
C) Who trains the employee? 
D) Who provides the resources so the employee can provide quality to the customer? 
A) Who is affected by the work performed by the employee? 
B) Who provides information to the employee to perform the task? 
C) Who trains the employee? 
D) Who provides the resources so the employee can provide quality to the customer?

Compare and contrast the evolution of quality and the role it played in the management of U.S.and Japanese business firms from the 1950s to the present.

Improved quality of design leads to lower costs and improved quality of conformance leads to higher prices.

Quality assurance depends on two focal points in business:

_____ denotes a firm's ability to achieve market superiority.

_____ is a customer-focused and results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years.

New management styles associated with total quality include all of the following characteristics EXCEPT:

The transcendent definition of quality refers to the notion that "you know quality when you see it."

With the increasing focus on quality,in today's global marketplace,high _____ is considered entry into the game,rather than a source of competitive advantage.

The creation of separate quality departments in the early 1900s caused:

Problem-solving teams were introduced in the United States in the 1940s to help solve problems on the factory floor.The Japanese began widespread implementation of similar teams,called _____.

A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute.

Which of the following does NOT represent a dimension of the total quality principle of employee involvement and teamwork?

Graphical and statistical methods to analyze data are referred to as _____ of total quality.

The following represent significant influences that brought on the "quality revolution" in the United States EXCEPT the:

Explain why it is difficult to obtain a single,universal definition of quality.

An important implication that arises out of the forces that influence quality is that as the business world becomes more complex,quality must be approached from a (n)_,rather than a (n)_,perspective.

Which of the following is NOT considered a core principle of total quality?

One common notion of quality,often used by consumers,is that it is _____ superiority or excellence.

Which of the following was the top priority of U.S.manufacturing in the time period immediately following World War II?

Internal customers of an employee can be identified by asking which of the following questions?

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 1: Introduction

Compare and contrast the evolution of quality and the role it played in the management of U.S.and Japanese business firms from the 1950s to the present.

Improved quality of design leads to lower costs and improved quality of conformance leads to higher prices.

Quality assurance depends on two focal points in business:

_____ denotes a firm's ability to achieve market superiority.

_____ is a customer-focused and results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years.

New management styles associated with total quality include all of the following characteristics EXCEPT:

The transcendent definition of quality refers to the notion that "you know quality when you see it."

With the increasing focus on quality,in today's global marketplace,high _____ is considered entry into the game,rather than a source of competitive advantage.

The creation of separate quality departments in the early 1900s caused:

Problem-solving teams were introduced in the United States in the 1940s to help solve problems on the factory floor.The Japanese began widespread implementation of similar teams,called _____.

A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute.

Which of the following does NOT represent a dimension of the total quality principle of employee involvement and teamwork?

Graphical and statistical methods to analyze data are referred to as _____ of total quality.

The following represent significant influences that brought on the "quality revolution" in the United States EXCEPT the:

Explain why it is difficult to obtain a single,universal definition of quality.

An important implication that arises out of the forces that influence quality is that as the business world becomes more complex,quality must be approached from a (n)_____,rather than a (n)_____,perspective.

Which of the following is NOT considered a core principle of total quality?

One common notion of quality,often used by consumers,is that it is _____ superiority or excellence.

Which of the following was the top priority of U.S.manufacturing in the time period immediately following World War II?

Internal customers of an employee can be identified by asking which of the following questions?

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

An important implication that arises out of the forces that influence quality is that as the business world becomes more complex,quality must be approached from a (n)_,rather than a (n)_,perspective.