Exam 6: High Performance Workforce Management

_____ refers to work approaches used to systematically pursue ever-higher levels of overall organizational and human performance.

Deming was strongly opposed to traditional performance appraisal systems because the performance factors are beyond the control of the individual being appraised.

Autonomy is a job characteristic that has been found to have an impact on critical psychological states according to Hackman and Oldham's model.

Explain job enlargement,job rotation,and job enrichment.Why are these seen as ways to improve employee satisfaction and productivity?

Deming believed that worker motivation is best accomplished by:

A specially empowered team that is fully responsible for turning out a well-defined segment of finished work is known as a:

Research has shown that the effectiveness of supervisors is positively related to cooperation and negatively related to competitiveness.

Organizations with high levels of _____ are often characterized by high-performing work environments.

During the ______ stage of a team's life cycle,team members agree on roles,ground rules,and acceptable behavior when doing the work of the team.

Identify five types of teams available to an organization and the context in which they are utilized.

________ refers to how employees are organized in formal and informal units,such as departments and teams._________ refers to responsibilities and tasks assigned to individuals.

The "storming" stage of a team's life cycle is the productive,brain-storming stage when team members generate ideas for solving problems.

_____ is a shift of decision responsibility downward within an organization.

_____ represents a fundamental shift in how work is performed in the U.S.

Which of the following is NOT TRUE of teamwork?

_____ implies that all workers feel the need to know how their work is evaluated and the outcome of their evaluation.

Deming argued that the performance appraisal process was detrimental because it usually fails to account for _____ factors that affect individual performance.

Research has found that as employee satisfaction increases,customer satisfaction increases.

Which of the following is NOT an important human resource skill that managers must possess to achieve performance excellence?

Job design refers to how employees are organized in formal and informal units such as departments and teams,while work design refers to responsibilities and tasks assigned to individuals.