Exam 9: Leading, building, and Sustaining Performance Excellence

According to the _____ leadership theory,leaders adopt many of the behaviors like idealized influence,individualized consideration,inspirational motivation,and intellectual stimulation.

_____ refers to the system of management and controls exercised in the stewardship of an organization.

Which are the two types of activities senior leaders need to engage in as part of following up on organizational assessments?

TQ management views an enterprise as a collection of separate,highly specialized individual performers and units,linked within a functional hierarchy.

This perspective takes the intriguing view that in many organizations,if characteristics of subordinates,the nature of the tasks that they perform,and the guidance and incentives provided by the organization are aligned,then formal leadership tends to be unproductive or counterproductive.The reference is about:

The _____ approach holds that there is no universal approach to leadership.

_____ focus on identifying whether documented procedures are being followed and are effective,and reporting the issues to management for corrective action.

In TQ,competitive behavior--one person against another or one group against another--is a natural state.

Process change is often confined to a particular unit,division,or function of the organization.

Most firms seek to adopt a total quality philosophy because of threats to the organization's survival.

Contrary to some research,other evidence suggests that many organizations derive little benefit from conducting self-assessment and achieve few of the process improvements suggested by self-study.

In TQ management,performance appraisal,recognition,and reward systems place people in an internally competitive environment.

In traditional management,customers are within the enterprise and outside the domain of marketing and sales.

In the textbook,learning that helps an organization to survive is called _____ learning,while learning that enhances the organization's capacity to create is called _____ learning.

Organizational changes resulting from operational assessment activities are referred to as _____ change.

Perhaps the most significant cause of failure to effectively implement quality initiatives is a lack of:

The Baldrige National Quality Program instrument for self-assessment is called:

Building and sustaining performance excellence requires all of the following EXCEPT:

Managers that review the company's current quality practices and procedures before implementing total quality practices are demonstrating:

According to the International Quality Study best practices report,return on assets can be used to determine total quality implementation approaches.