Question 1

The sharing of information between two or more people in order to reach a common understanding is known as

Accepted Answer

A) transmitting. 
B) encoding. 
C) communication. 
D) planning. 
A) transmitting. 
B) encoding. 
C) communication. 
D) planning.

Question 2

Barry is an analyst for Sunshine Groves and Cannery, which sells canned fruit products. One of his jobs is to keep track of weather reports, with a particular focus on predicted tropical storms and hurricanes, because the management at Sunshine Fruit particularly needs ________ information.

Accepted Answer

A) quality 
B) complete 
C) relevant 
D) timely 
A) quality 
B) complete 
C) relevant 
D) timely

Question 3

Product life cycle is the way demand for a product changes in a predictable pattern over time.

Accepted Answer

A) True 
 B)False

Question 4

The greatest benefit of impersonal written communication is the ability to

Accepted Answer

A) ensure a high degree of information richness. 
B) convey complex information on sensitive topics. 
C) obtain feedback almost instantaneously. 
D) reach a large number of receivers. 
A) ensure a high degree of information richness. 
B) convey complex information on sensitive topics. 
C) obtain feedback almost instantaneously. 
D) reach a large number of receivers.

Question 5

An increasingly popular medium that offers some of the advantages of face-to-face communication while saving time and money is

Accepted Answer

A) email. 
B) blogging. 
C) social networking. 
D) videoconferencing. 
A) email. 
B) blogging. 
C) social networking. 
D) videoconferencing.

Question 6

Among the advantages of spoken communication transmitted over phone lines or via the Internet are the ability to

Accepted Answer

A) convey large amounts of information and ensure mutual understanding. 
B) ensure the highest possible level of interaction, as well as mutual understanding. 
C) convey large amounts of information and leave a permanent record of the communication. 
D) ensure the highest possible level of interaction and leave a permanent record of the communication. 
A) convey large amounts of information and ensure mutual understanding. 
B) ensure the highest possible level of interaction, as well as mutual understanding. 
C) convey large amounts of information and leave a permanent record of the communication. 
D) ensure the highest possible level of interaction and leave a permanent record of the communication.

Question 7

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

Accepted Answer

Student answers should demonstrate an un

Question 8

Wings Over America, an airline with flights connection 62 U.S. cities, uses technology to keep track of how many flights were on time over a given period, as well as average revenues and profits per passenger, flight, and airport. This is an example of a(n)________ system.

Accepted Answer

A) enterprise resource planning 
B) transaction-processing 
C) decision support 
D) operations information 
A) enterprise resource planning 
B) transaction-processing 
C) decision support 
D) operations information

Question 9

The difference between a blog and a social networking site is that

Accepted Answer

A) unlike blogs, social networking sites make it possible for users to post information, comments, and opinions to which others can respond. 
B) unlike social networking sites, blogs give users the ability to reach large numbers of readers around the world with a variety of information, comments, and opinions. 
C) social networking sites enable every user to be a potential sender and receiver of information, while blogs are more limited. 
D) blogs provide users with the ability to interact in real time with readers around the world, and to share ideas with them, while social networking sites do not. 
A) unlike blogs, social networking sites make it possible for users to post information, comments, and opinions to which others can respond. 
B) unlike social networking sites, blogs give users the ability to reach large numbers of readers around the world with a variety of information, comments, and opinions. 
C) social networking sites enable every user to be a potential sender and receiver of information, while blogs are more limited. 
D) blogs provide users with the ability to interact in real time with readers around the world, and to share ideas with them, while social networking sites do not.

Question 10

The management at Sea Bass Fishing Charters, which has several facilities on the Florida coast, is considering opening a new one in Cocoa Beach. Before doing so, they need to look at figures on the number of customers there who chartered fishing boats-as opposed to boats for sightseeing or other purposes-last year. This is an example of the need for ________ information.

Accepted Answer

A) timely 
B) relevant 
C) complete 
D) quality 
A) timely 
B) relevant 
C) complete 
D) quality

Question 11

Of the four basic types of communication media in an organizational environment, impersonal written communication is the least rich. The other three are (in order of media richness, from most rich to least rich):

Accepted Answer

A) face-to-face communication, personally addressed written communication, and spoken communication electronically transmitted. 
B) spoken communication electronically transmitted, face-to-face communication, and personally addressed written communication. 
C) face-to-face communication, spoken communication electronically transmitted, and personally addressed written communication. 
D) spoken communication electronically transmitted, personally addressed written communication, and face-to-face communication. 
A) face-to-face communication, personally addressed written communication, and spoken communication electronically transmitted. 
B) spoken communication electronically transmitted, face-to-face communication, and personally addressed written communication. 
C) face-to-face communication, spoken communication electronically transmitted, and personally addressed written communication. 
D) spoken communication electronically transmitted, personally addressed written communication, and face-to-face communication.

Question 12

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Accepted Answer

A) True 
 B)False

Question 13

Lana is an executive at a company with locations across the country. She needs to educate managers in these various offices about an update the company has made to its data storage process. The topic is not particularly sensitive, but it is complicated and technical, with numerous opportunities for misunderstanding or misinterpretation. Taking into account the various factors a manager should consider when choosing a communication medium, what is the best option for Lana?

Accepted Answer

A) to hold a series of face-to-face meetings with the manager in each city so she can demonstrate the new process, then send a group email with step-by-step instructions 
B) to conduct a videoconference with the whole group so she can demonstrate the new process and answer questions, then send a follow-up group email 
C) to send individual email messages containing step-by-step instructions, then make individual telephone calls to each manager to ensure they understand the process 
D) to make a telephone call to each team member so she can explain the process and answer questions, then send an individual email message with answers to each of that managers questions 
A) to hold a series of face-to-face meetings with the manager in each city so she can demonstrate the new process, then send a group email with step-by-step instructions 
B) to conduct a videoconference with the whole group so she can demonstrate the new process and answer questions, then send a follow-up group email 
C) to send individual email messages containing step-by-step instructions, then make individual telephone calls to each manager to ensure they understand the process 
D) to make a telephone call to each team member so she can explain the process and answer questions, then send an individual email message with answers to each of that managers questions

Question 14

Though they are all Americans, the members of the design team-Bethany, Rajiv, Nguyen, and Chantelle-all come from different cultures, and this sometimes causes misunderstandings. Which of the following examples demonstrates the best and more efficient way for the team to avoid such misunderstandings when communicating with each other?

Accepted Answer

A) Bethan and Nguyen work together on developing a common vocabulary. 
B) Chantelle learn as much as possible Rajiv's culture and ways of communicating. 
C) Nguyen restates in his own words what he thinks Chantelle has said. 
D) The whole group engages in a discussion with the aim of determining what each person finds offensive. 
A) Bethan and Nguyen work together on developing a common vocabulary. 
B) Chantelle learn as much as possible Rajiv's culture and ways of communicating. 
C) Nguyen restates in his own words what he thinks Chantelle has said. 
D) The whole group engages in a discussion with the aim of determining what each person finds offensive.

Question 15

The amount of information that a communication medium can carry is known as information

Accepted Answer

A) overload. 
B) richness. 
C) capacity. 
D) density. 
A) overload. 
B) richness. 
C) capacity. 
D) density.

Question 16

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ________ phase.

Accepted Answer

A) transmission 
B) encoding 
C) decoding 
D) feedback 
A) transmission 
B) encoding 
C) decoding 
D) feedback

Question 17

In order to increase efficiency and improve quality, managers need

Accepted Answer

A) effective communication. 
B) to dominate their subordinates. 
C) to beat the competition. 
D) a unique and special ability. 
A) effective communication. 
B) to dominate their subordinates. 
C) to beat the competition. 
D) a unique and special ability.

Question 18

In the transmission phase of the communication process, the information that a sender wants to share is known as the

Accepted Answer

A) feedback. 
B) text. 
C) message. 
D) data. 
A) feedback. 
B) text. 
C) message. 
D) data.

Question 19

The term data is best defined as a set of facts that

Accepted Answer

A) are organized in a meaningful fashion. 
B) have not been summarized or analyzed. 
C) are available to a variety of users. 
D) have been collected from various sources. 
A) are organized in a meaningful fashion. 
B) have not been summarized or analyzed. 
C) are available to a variety of users. 
D) have been collected from various sources.

Question 20

The four factors that determine the usefulness of information to managers are quality, timeliness, ________, and relevance.

Accepted Answer

A) completeness 
B) variety 
C) detail 
D) consistency 
A) completeness 
B) variety 
C) detail 
D) consistency

The sharing of information between two or more people in order to reach a common understanding is known as

Barry is an analyst for Sunshine Groves and Cannery, which sells canned fruit products. One of his jobs is to keep track of weather reports, with a particular focus on predicted tropical storms and hurricanes, because the management at Sunshine Fruit particularly needs ________ information.

Product life cycle is the way demand for a product changes in a predictable pattern over time.

The greatest benefit of impersonal written communication is the ability to

An increasingly popular medium that offers some of the advantages of face-to-face communication while saving time and money is

Among the advantages of spoken communication transmitted over phone lines or via the Internet are the ability to

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

Wings Over America, an airline with flights connection 62 U.S. cities, uses technology to keep track of how many flights were on time over a given period, as well as average revenues and profits per passenger, flight, and airport. This is an example of a(n)________ system.

The difference between a blog and a social networking site is that

Of the four basic types of communication media in an organizational environment, impersonal written communication is the least rich. The other three are (in order of media richness, from most rich to least rich):

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

The amount of information that a communication medium can carry is known as information

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ________ phase.

In order to increase efficiency and improve quality, managers need

In the transmission phase of the communication process, the information that a sender wants to share is known as the

The term data is best defined as a set of facts that

The four factors that determine the usefulness of information to managers are quality, timeliness, ________, and relevance.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and Processes

Filters

Exam 13: Effective Communication and It Management

The sharing of information between two or more people in order to reach a common understanding is known as

Barry is an analyst for Sunshine Groves and Cannery, which sells canned fruit products. One of his jobs is to keep track of weather reports, with a particular focus on predicted tropical storms and hurricanes, because the management at Sunshine Fruit particularly needs ________ information.

Product life cycle is the way demand for a product changes in a predictable pattern over time.

The greatest benefit of impersonal written communication is the ability to

An increasingly popular medium that offers some of the advantages of face-to-face communication while saving time and money is

Among the advantages of spoken communication transmitted over phone lines or via the Internet are the ability to

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

Wings Over America, an airline with flights connection 62 U.S. cities, uses technology to keep track of how many flights were on time over a given period, as well as average revenues and profits per passenger, flight, and airport. This is an example of a(n)________ system.

The difference between a blog and a social networking site is that

Of the four basic types of communication media in an organizational environment, impersonal written communication is the least rich. The other three are (in order of media richness, from most rich to least rich):

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

The amount of information that a communication medium can carry is known as information

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ________ phase.

In order to increase efficiency and improve quality, managers need

In the transmission phase of the communication process, the information that a sender wants to share is known as the

The term data is best defined as a set of facts that

The four factors that determine the usefulness of information to managers are quality, timeliness, ________, and relevance.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and Processes

Filters