Question 1

What is important for a team to do in its initial meeting?

Accepted Answer

In its initial meeting, a team should fo

Question 2

Analyzing work procedures and activities to improve team productivity is known as

Accepted Answer

A)  Organizational development 
B)  Organizational effectiveness 
C)  Team building 
D)  Management oversight 
A)  Organizational development 
B)  Organizational effectiveness 
C)  Team building 
D)  Management oversight

Question 3

Cooperation has been found to be a more powerful influence on team productivity than individual characteristics of members, such as the ability to do the task.

Accepted Answer

A) True 
 B)False

Question 4

A team (as opposed to a working group) has

Accepted Answer

A)  High positive interdependence 
B)  Individualized work on products 
C)  Short meetings 
D)  Indefinite life span 
A)  High positive interdependence 
B)  Individualized work on products 
C)  Short meetings 
D)  Indefinite life span

Question 5

Training is most effective if it is individual rather than team-based.

Accepted Answer

A) True 
 B)False

Question 6

When a chart represents the relationships between some effect and possible causes, it is a

Accepted Answer

A)  Flowchart 
B)  Cause and effect diagram 
C)  Check sheet 
D)  Pareto chart 
E)  Run chart
F) Scatter diagram 
A)  Flowchart 
B)  Cause and effect diagram 
C)  Check sheet 
D)  Pareto chart 
E)  Run chart
F) Scatter diagram

Question 7

Which of the following is a step in making total quality management work?

Accepted Answer

A)  Get instructions from management 
B)  Select a process for improvement 
C)  Assign everyone to jobs 
D)  Give pay raises to those who work the hardest 
A)  Get instructions from management 
B)  Select a process for improvement 
C)  Assign everyone to jobs 
D)  Give pay raises to those who work the hardest

Question 8

When team members all have different expertise, it inhibits productivity.

Accepted Answer

A) True 
 B)False

Question 9

Describe how total quality management regards the customer.

Accepted Answer

Total Quality Management (TQM) regards t

Question 10

Team members should be selected on the basis of their

Accepted Answer

A)  Expertise and skills 
B)  Position in the organization 
C)  High-power position 
D)  Personality 
A)  Expertise and skills 
B)  Position in the organization 
C)  High-power position 
D)  Personality

Question 11

Which is NOT a reason teams are useful in training programs?

Accepted Answer

A)  Explaining to others results in greater conceptual understanding 
B)  Team members can give appropriate feedback 
C)  Team members can critique the training and the trainer 
D)  Team members can encourage and motivate each other 
A)  Explaining to others results in greater conceptual understanding 
B)  Team members can give appropriate feedback 
C)  Team members can critique the training and the trainer 
D)  Team members can encourage and motivate each other

Question 12

Explain the difference in who quality is determined in a mass-production organization and opposed to a team-based high performance organization.

Accepted Answer

In a mass-production organization, quali

Question 13

W. Edward Deming believed that most of the problems in an organization are caused by individual workers.

Accepted Answer

A) True 
 B)False

Question 14

When a chart displays the cause and effect relationship between two process variables, it is a

Accepted Answer

A)  Flowchart 
B)  Cause and effect diagram 
C)  Check sheet 
D)  Pareto chart 
E)  Run chart
F) Scatter diagram 
A)  Flowchart 
B)  Cause and effect diagram 
C)  Check sheet 
D)  Pareto chart 
E)  Run chart
F) Scatter diagram

Question 15

Which is NOT one of Deming's fourteen principles?

Accepted Answer

A)  Remove barriers to pride of workmanship 
B)  Remove barriers between staff areas 
C)  Institute numerical quotas 
D)  Drive out fear 
A)  Remove barriers to pride of workmanship 
B)  Remove barriers between staff areas 
C)  Institute numerical quotas 
D)  Drive out fear

Question 16

Explain what a team-based high performance organization is.

Accepted Answer

A team-based high performance organizati

Question 17

When a chart represents a line graph used to monitor the behavior of a selected characteristic over time, it is a

Accepted Answer

A)  Flowchart 
B)  Cause and effect diagram 
C)  Check sheet 
D)  Pareto chart 
E)  Run chart
F) Scatter diagram 
A)  Flowchart 
B)  Cause and effect diagram 
C)  Check sheet 
D)  Pareto chart 
E)  Run chart
F) Scatter diagram

Question 18

To assess the quality of work, it is most necessary to decide

Accepted Answer

A)  Who the group will hire to do evaluation 
B)  What to measure 
C)  How to measure it 
D)  a and b 
E)  b and c
F) All of the above 
A)  Who the group will hire to do evaluation 
B)  What to measure 
C)  How to measure it 
D)  a and b 
E)  b and c
F) All of the above

Question 19

In a working group, members develop products together.

Accepted Answer

A) True 
 B)False

Question 20

In building team commitment, it is important for the team to

Accepted Answer

A)  Understand the goals of management 
B)  Reframe the goals 
C)  Decide on their own goals 
D)  Reject any goals they do not agree with 
A)  Understand the goals of management 
B)  Reframe the goals 
C)  Decide on their own goals 
D)  Reject any goals they do not agree with

What is important for a team to do in its initial meeting?

Analyzing work procedures and activities to improve team productivity is known as

Cooperation has been found to be a more powerful influence on team productivity than individual characteristics of members, such as the ability to do the task.

A team (as opposed to a working group) has

Training is most effective if it is individual rather than team-based.

When a chart represents the relationships between some effect and possible causes, it is a

Which of the following is a step in making total quality management work?

When team members all have different expertise, it inhibits productivity.

Describe how total quality management regards the customer.

Team members should be selected on the basis of their

Which is NOT a reason teams are useful in training programs?

Explain the difference in who quality is determined in a mass-production organization and opposed to a team-based high performance organization.

W. Edward Deming believed that most of the problems in an organization are caused by individual workers.

When a chart displays the cause and effect relationship between two process variables, it is a

Which is NOT one of Deming's fourteen principles?

Explain what a team-based high performance organization is.

When a chart represents a line graph used to monitor the behavior of a selected characteristic over time, it is a

To assess the quality of work, it is most necessary to decide

In a working group, members develop products together.

In building team commitment, it is important for the team to

Group Dynamics

Experiential Learning

Group Goals, Social Interdependence,and Trust

Communication Within Groups

Leadership

Using Power

Decision Making

Controversy and Creativity

Managing Conflicts of Interest

Valuing Diversity

Cooperative Learning in the Classroom

Leading Growth and Counseling Groups

Filters

Exam 13: Team Development, Team Training

What is important for a team to do in its initial meeting?

Analyzing work procedures and activities to improve team productivity is known as

Cooperation has been found to be a more powerful influence on team productivity than individual characteristics of members, such as the ability to do the task.

A team (as opposed to a working group) has

Training is most effective if it is individual rather than team-based.

When a chart represents the relationships between some effect and possible causes, it is a

Which of the following is a step in making total quality management work?

When team members all have different expertise, it inhibits productivity.

Describe how total quality management regards the customer.

Team members should be selected on the basis of their

Which is NOT a reason teams are useful in training programs?

Explain the difference in who quality is determined in a mass-production organization and opposed to a team-based high performance organization.

W. Edward Deming believed that most of the problems in an organization are caused by individual workers.

When a chart displays the cause and effect relationship between two process variables, it is a

Which is NOT one of Deming's fourteen principles?

Explain what a team-based high performance organization is.

When a chart represents a line graph used to monitor the behavior of a selected characteristic over time, it is a

To assess the quality of work, it is most necessary to decide

In a working group, members develop products together.

In building team commitment, it is important for the team to

Group Dynamics

Experiential Learning

Group Goals, Social Interdependence,and Trust

Communication Within Groups

Leadership

Using Power

Decision Making

Controversy and Creativity

Managing Conflicts of Interest

Valuing Diversity

Cooperative Learning in the Classroom

Leading Growth and Counseling Groups

Filters