Question 1

The most common empathic confrontation uses:

Accepted Answer

A) ​paraphrasing. 
B) ​reflection of feelings. 
C) ​summarizations. 
D) all of the above. 
A) ​paraphrasing. 
B) ​reflection of feelings. 
C) ​summarizations. 
D) all of the above.

Question 2

Which of the following statements about the Client Change Scale (CCS) is NOT true?

Accepted Answer

A) ​CCS measures the effectiveness of confronting clients about mixed messages. 
B) ​CCS assesses the client's position relative to how he/she copes with life changes. 
C) ​CCS measures the intensity of counselor statements during direct confrontation. 
D) The way a client deals with a variety of life change issues can all be considered using the CCS. 
A) ​CCS measures the effectiveness of confronting clients about mixed messages. 
B) ​CCS assesses the client's position relative to how he/she copes with life changes. 
C) ​CCS measures the intensity of counselor statements during direct confrontation. 
D) The way a client deals with a variety of life change issues can all be considered using the CCS.

Question 3

What are the three major steps of confrontation?

Accepted Answer

A) ​Step 1: Identifying conflict; Step 2: Pointing out conflicts and issues; Step 3: Evaluating effectiveness 
B) ​Step 1: Building rapport; Step 2: Identifying discrepancies; Step 3: Confronting client's thinking 
C) ​Step 1: Identifying conflict; Step 2: Countering client talk; Step 3: Closing with a directive 
D) Step 1: Building rapport; Step 2: Pointing out conflicts and issues; Step 3: Evaluating client response 
A) ​Step 1: Identifying conflict; Step 2: Pointing out conflicts and issues; Step 3: Evaluating effectiveness 
B) ​Step 1: Building rapport; Step 2: Identifying discrepancies; Step 3: Confronting client's thinking 
C) ​Step 1: Identifying conflict; Step 2: Countering client talk; Step 3: Closing with a directive 
D) Step 1: Building rapport; Step 2: Pointing out conflicts and issues; Step 3: Evaluating client response

Question 4

Confrontation is relevant to all clients, but it must be worded to meet individual and cultural needs if real creativity is to occur.

Accepted Answer

A) True 
 B)False

Question 5

"On the one hand..., and on the other hand..." In which step of empathic confrontation would an interviewer most likely make this statement?

Accepted Answer

A) ​Step 1: Identify conflict 
B) ​Step 2: Summarize 
C) ​Step 3: Evaluate 
D) This is not included in supportive confrontation. 
A) ​Step 1: Identify conflict 
B) ​Step 2: Summarize 
C) ​Step 3: Evaluate 
D) This is not included in supportive confrontation.

Question 6

A client who is dying comments, "It won't happen-not to me." This is an example of:

Accepted Answer

A) ​denial. 
B) ​partial acceptance of reality. 
C) ​acceptance and recognition. 
D) generation of a new solution. 
A) ​denial. 
B) ​partial acceptance of reality. 
C) ​acceptance and recognition. 
D) generation of a new solution.

Question 7

An interviewer may hear, "Yes, I am hurt and perhaps I should be angry," in which level of the Client Change Scale (CCS)?

Accepted Answer

A) ​Level 1: Denial 
B) ​Level 2: Partial examination 
C) ​Level 3: Acceptance and recognition, but no change 
D) Level 5: Development of new constructs, patterns, or behaviors 
A) ​Level 1: Denial 
B) ​Level 2: Partial examination 
C) ​Level 3: Acceptance and recognition, but no change 
D) Level 5: Development of new constructs, patterns, or behaviors

Question 8

After four interviews, Dominic comments, "Wow, it's really working. Things are great at home. Sara and I are doing well. Working together works!" Dominic is in what level of the CCS scale?

Accepted Answer

A) ​Denial 
B) ​Partial examination 
C) ​Acceptance and recognition, but no change 
D) Development of new, larger, and more inclusive constructs, patterns, or behaviors-transcendence 
A) ​Denial 
B) ​Partial examination 
C) ​Acceptance and recognition, but no change 
D) Development of new, larger, and more inclusive constructs, patterns, or behaviors-transcendence

Question 9

Empathic confrontation is best described as _____________.

Accepted Answer

A) ​direct eye contact and a clear voice 
B) ​identifying mixed messages 
C) ​a gentle, but firm, challenge 
D) all of these 
A) ​direct eye contact and a clear voice 
B) ​identifying mixed messages 
C) ​a gentle, but firm, challenge 
D) all of these

Question 10

Which of the following is TRUE?

Accepted Answer

A) ​Confrontations exist in the form of both listening and influencing skills. 
B) ​Confrontation only exists as listening skills. 
C) ​Confrontation only exists as influencing skills. 
D) None of the above 
A) ​Confrontations exist in the form of both listening and influencing skills. 
B) ​Confrontation only exists as listening skills. 
C) ​Confrontation only exists as influencing skills. 
D) None of the above

Question 11

An interviewer may hear, "You helped me see my mixed feelings; I need to express my feelings more," in which level of the Client Change Scale (CCS)?

Accepted Answer

A) ​Level 1: Denial 
B) ​Level 2: Partial examination 
C) ​Level 3: Acceptance and recognition, but no change 
D) Level 5: Development of new constructs, patterns, or behaviors 
A) ​Level 1: Denial 
B) ​Level 2: Partial examination 
C) ​Level 3: Acceptance and recognition, but no change 
D) Level 5: Development of new constructs, patterns, or behaviors

Question 12

The ________________ is a systematic way to monitor the progress of clients toward their goals.

Accepted Answer

A) ​Client Progress Scale 
B) ​Client Concrete Scale 
C) ​Client Change Scale 
D) Client Developmental Identity Scale 
A) ​Client Progress Scale 
B) ​Client Concrete Scale 
C) ​Client Change Scale 
D) Client Developmental Identity Scale

Question 13

A nonjudgmental attitude requires that you:

Accepted Answer

A) ​assert your opinions with a positive attitude. 
B) ​stop your listening skills and let client speak. 
C) ​suspend your own opinions and attitudes. 
D) all of these 
A) ​assert your opinions with a positive attitude. 
B) ​stop your listening skills and let client speak. 
C) ​suspend your own opinions and attitudes. 
D) all of these

Question 14

Judgments should never be implicated in the counseling session.

Accepted Answer

A) True 
 B)False

Question 15

You can evaluate the effectiveness of an interview by:

Accepted Answer

A) ​the mood of the client as he or she leaves the session. 
B) ​changes observed using the Client Change Scale. 
C) ​the feeling of satisfaction you experience at the close of the session. 
D) how well you followed your interview treatment plan. 
A) ​the mood of the client as he or she leaves the session. 
B) ​changes observed using the Client Change Scale. 
C) ​the feeling of satisfaction you experience at the close of the session. 
D) how well you followed your interview treatment plan.

Question 16

_______________ is essential if you are to challenge the client with a confrontation.

Accepted Answer

A) ​An empathic relationship 
B) ​An assertive personality 
C) ​A strong affirmation 
D) All of these 
A) ​An empathic relationship 
B) ​An assertive personality 
C) ​A strong affirmation 
D) All of these

Question 17

According to the authors, empathic confrontation is a distinct skill that relies heavily on influencing skills and strategies for client change.

Accepted Answer

A) True 
 B)False

Question 18

Clients complete each developmental task in fairly quick succession, and their progress can be quickly assessed on the Client Change Scale (CCS).

Accepted Answer

A) True 
 B)False

Question 19

You can assess the direct impact of confrontation, as well as any other microskill, in the here and now with the Client Change Scale (CCS).

Accepted Answer

A) True 
 B)False

Question 20

If you practice assessing client responses with the CCS model, eventually you will be able to make decisions automatically "on the spot" as you see how the client is responding to you.

Accepted Answer

A) True 
 B)False

The most common empathic confrontation uses:

Which of the following statements about the Client Change Scale (CCS) is NOT true?

What are the three major steps of confrontation?

Confrontation is relevant to all clients, but it must be worded to meet individual and cultural needs if real creativity is to occur.

"On the one hand..., and on the other hand..." In which step of empathic confrontation would an interviewer most likely make this statement?

A client who is dying comments, "It won't happen-not to me." This is an example of:

An interviewer may hear, "Yes, I am hurt and perhaps I should be angry," in which level of the Client Change Scale (CCS)?

After four interviews, Dominic comments, "Wow, it's really working. Things are great at home. Sara and I are doing well. Working together works!" Dominic is in what level of the CCS scale?

Empathic confrontation is best described as _____________.

Which of the following is TRUE?

An interviewer may hear, "You helped me see my mixed feelings; I need to express my feelings more," in which level of the Client Change Scale (CCS)?

The ________________ is a systematic way to monitor the progress of clients toward their goals.

A nonjudgmental attitude requires that you:

Judgments should never be implicated in the counseling session.

You can evaluate the effectiveness of an interview by:

_______________ is essential if you are to challenge the client with a confrontation.

According to the authors, empathic confrontation is a distinct skill that relies heavily on influencing skills and strategies for client change.

Clients complete each developmental task in fairly quick succession, and their progress can be quickly assessed on the Client Change Scale (CCS).

You can assess the direct impact of confrontation, as well as any other microskill, in the here and now with the Client Change Scale (CCS).

If you practice assessing client responses with the CCS model, eventually you will be able to make decisions automatically "on the spot" as you see how the client is responding to you.

Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes

Attending Behavior and Empathy Skills

Observation Skills

Questions: Opening Communication

Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition

Observing and Reflecting Feelings: the Heart of Empathic Understanding

The Five-Stage Interview: Empathically Integrating Skills for Creative Change

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Reflection of Meaning and Interpretationreframe: Helping the Clients Restory Their Lives

Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directivesinstruction, and Psychoeducation

Counseling Theory and Practice: How to Integrate the Microskills With Multiple Approaches

Skill Integration, Determining Personal Style, and Transcendence

Filters

Exam 10: Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict

The most common empathic confrontation uses:

Which of the following statements about the Client Change Scale (CCS) is NOT true?

What are the three major steps of confrontation?

Confrontation is relevant to all clients, but it must be worded to meet individual and cultural needs if real creativity is to occur.

"On the one hand..., and on the other hand..." In which step of empathic confrontation would an interviewer most likely make this statement?

A client who is dying comments, "It won't happen-not to me." This is an example of:

An interviewer may hear, "Yes, I am hurt and perhaps I should be angry," in which level of the Client Change Scale (CCS)?

After four interviews, Dominic comments, "Wow, it's really working. Things are great at home. Sara and I are doing well. Working together works!" Dominic is in what level of the CCS scale?

Empathic confrontation is best described as _____________.

Which of the following is TRUE?

An interviewer may hear, "You helped me see my mixed feelings; I need to express my feelings more," in which level of the Client Change Scale (CCS)?

The ________________ is a systematic way to monitor the progress of clients toward their goals.

A nonjudgmental attitude requires that you:

Judgments should never be implicated in the counseling session.

You can evaluate the effectiveness of an interview by:

_______________ is essential if you are to challenge the client with a confrontation.

According to the authors, empathic confrontation is a distinct skill that relies heavily on influencing skills and strategies for client change.

Clients complete each developmental task in fairly quick succession, and their progress can be quickly assessed on the Client Change Scale (CCS).

You can assess the direct impact of confrontation, as well as any other microskill, in the here and now with the Client Change Scale (CCS).

If you practice assessing client responses with the CCS model, eventually you will be able to make decisions automatically "on the spot" as you see how the client is responding to you.

Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes

Attending Behavior and Empathy Skills

Observation Skills

Questions: Opening Communication

Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition

Observing and Reflecting Feelings: the Heart of Empathic Understanding

The Five-Stage Interview: Empathically Integrating Skills for Creative Change

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Reflection of Meaning and Interpretationreframe: Helping the Clients Restory Their Lives

Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directivesinstruction, and Psychoeducation

Counseling Theory and Practice: How to Integrate the Microskills With Multiple Approaches

Skill Integration, Determining Personal Style, and Transcendence

Filters