Question 1

Jorge is examining the ratio of promotions to number of employees as he is preparing a report on

Accepted Answer

A)  training. 
B)  succession planning. 
C)  equal employment opportunities. 
D)  employee appraisals and developments. 
E)  compensations. 
A)  training. 
B)  succession planning. 
C)  equal employment opportunities. 
D)  employee appraisals and developments. 
E)  compensations.

Question 2

Which of the following corresponds to the stage of understanding the process during reengineering?

Accepted Answer

A)  Considering whether jobs can be combined 
B)  Developing models and choosing prototypes 
C)  Asking process owners to be part of the team 
D)  Including customers who see the outcome of the process as team members 
E)  Testing the process 
A)  Considering whether jobs can be combined 
B)  Developing models and choosing prototypes 
C)  Asking process owners to be part of the team 
D)  Including customers who see the outcome of the process as team members 
E)  Testing the process

Question 3

Knowing the company's strategic plan and understanding the company's financial capabilities is part of the ________ competence required by HR professionals.

Accepted Answer

A)  professional-technical knowledge 
B)  management of change processes 
C)  integration 
D)  business 
E)  performance 
A)  professional-technical knowledge 
B)  management of change processes 
C)  integration 
D)  business 
E)  performance

Question 4

Which of the following is true about the reengineering process?

Accepted Answer

A)  Information technology applications are mandatory for process redesign. 
B)  Reengineering cannot be used to review HRM department functions. 
C)  Applying new technology to an inefficient process will improve effectiveness. 
D)  Reengineering cannot be used to review a performance management system. 
E)  Product or service cost will increase if new technology is applied to an inefficient process. 
A)  Information technology applications are mandatory for process redesign. 
B)  Reengineering cannot be used to review HRM department functions. 
C)  Applying new technology to an inefficient process will improve effectiveness. 
D)  Reengineering cannot be used to review a performance management system. 
E)  Product or service cost will increase if new technology is applied to an inefficient process.

Question 5

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be

Accepted Answer

A)  part of the center of expertise. 
B)  a field generalist. 
C)  part of the service center. 
D)  part of the transactional center. 
E)  a functional specialist. 
A)  part of the center of expertise. 
B)  a field generalist. 
C)  part of the service center. 
D)  part of the transactional center. 
E)  a functional specialist.

Question 6

A firm is most likely to outsource services when

Accepted Answer

A)  the cost of production is cheaper when done onshore. 
B)  the labor costs are high in the country where the outsourcing partner is. 
C)  the human capital is low in the country where the outsourcing partner is. 
D)  the effectiveness of services produced internally is less than that produced offshore. 
E)  the goods produced onshore are of better quality than those produced offshore. 
A)  the cost of production is cheaper when done onshore. 
B)  the labor costs are high in the country where the outsourcing partner is. 
C)  the human capital is low in the country where the outsourcing partner is. 
D)  the effectiveness of services produced internally is less than that produced offshore. 
E)  the goods produced onshore are of better quality than those produced offshore.

Question 7

Mockingjay Company has begun the reengineering process to check on the roll out of their new technology system. Where should they begin?

Accepted Answer

A)  Interpreting the process 
B)  Auditing the process 
C)  Implementing the process 
D)  Redesigning the process 
E)  Identifying the process 
A)  Interpreting the process 
B)  Auditing the process 
C)  Implementing the process 
D)  Redesigning the process 
E)  Identifying the process

Question 8

Employee relations is a nuts and bolts activity of HRM.

Accepted Answer

A) True 
 B)False

Question 9

________ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.

Accepted Answer

A)  Relational databases 
B)  Decision support systems 
C)  Expert systems 
D)  Client service systems 
E)  Support networks 
A)  Relational databases 
B)  Decision support systems 
C)  Expert systems 
D)  Client service systems 
E)  Support networks

Question 10

Diagnosing problems and evaluating results are part of the ________ competence required by HR professionals.

Accepted Answer

A)  professional-technical knowledge 
B)  management of change processes 
C)  integration 
D)  business 
E)  performance 
A)  professional-technical knowledge 
B)  management of change processes 
C)  integration 
D)  business 
E)  performance

Question 11

How will outsourcing increase the effectiveness of HR?

Accepted Answer

Outsourcing entails contracting with an

Question 12

Attempting to estimate the financial impact of substance abuse is an example of human resource accounting.

Accepted Answer

A) True 
 B)False

Question 13

Create an HR strategy using all five steps.

Accepted Answer

Following are the steps involved in the

Question 14

Minority turnover rate is a key indicator of the ________ function of HRM.

Accepted Answer

A)  training 
B)  succession planning 
C)  equal employment opportunity 
D)  employee appraisal and development 
E)  compensation 
A)  training 
B)  succession planning 
C)  equal employment opportunity 
D)  employee appraisal and development 
E)  compensation

Question 15

Since the HR strategy seeks to address business issues, involving ________ can increase the quality of information from which the HR strategy is created.

Accepted Answer

A)  competitors 
B)  suppliers 
C)  line executives 
D)  shareholders 
E)  customers 
A)  competitors 
B)  suppliers 
C)  line executives 
D)  shareholders 
E)  customers

Question 16

________ show the types of information used within a business function and the association among the different types of information.

Accepted Answer

A)  Focus groups 
B)  Scenario analyses 
C)  Cost-benefit analyses 
D)  Data-entity relationship diagrams 
E)  Data-flow diagrams 
A)  Focus groups 
B)  Scenario analyses 
C)  Cost-benefit analyses 
D)  Data-entity relationship diagrams 
E)  Data-flow diagrams

Question 17

Which of the following HRM activities adds the lowest strategic value to a firm?

Accepted Answer

A)  Benefits administration 
B)  Performance management 
C)  Training and recruitment 
D)  Knowledge management 
E)  Management development 
A)  Benefits administration 
B)  Performance management 
C)  Training and recruitment 
D)  Knowledge management 
E)  Management development

Question 18

Explain how HRM functions are divided in firms that follow the recent generic structure of HRM.

Accepted Answer

The HRM function effectively is divided

Question 19

Chen uses information technology to deliver employee services, since he works in the

Accepted Answer

A)  field generalists' center. 
B)  functional specialists' center. 
C)  center for expertise. 
D)  service center. 
E)  labor relations center. 
A)  field generalists' center. 
B)  functional specialists' center. 
C)  center for expertise. 
D)  service center. 
E)  labor relations center.

Question 20

________ systems provide employees with an equitable return for their investment of skills and effort.

Accepted Answer

A)  Selection 
B)  Training and development 
C)  Performance management 
D)  Reward 
E)  Administrative 
A)  Selection 
B)  Training and development 
C)  Performance management 
D)  Reward 
E)  Administrative

Jorge is examining the ratio of promotions to number of employees as he is preparing a report on

Which of the following corresponds to the stage of understanding the process during reengineering?

Knowing the company's strategic plan and understanding the company's financial capabilities is part of the ________ competence required by HR professionals.

Which of the following is true about the reengineering process?

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be

A firm is most likely to outsource services when

Mockingjay Company has begun the reengineering process to check on the roll out of their new technology system. Where should they begin?

Employee relations is a nuts and bolts activity of HRM.

________ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.

Diagnosing problems and evaluating results are part of the ________ competence required by HR professionals.

How will outsourcing increase the effectiveness of HR?

Attempting to estimate the financial impact of substance abuse is an example of human resource accounting.

Create an HR strategy using all five steps.

Minority turnover rate is a key indicator of the ________ function of HRM.

Since the HR strategy seeks to address business issues, involving ________ can increase the quality of information from which the HR strategy is created.

________ show the types of information used within a business function and the association among the different types of information.

Which of the following HRM activities adds the lowest strategic value to a firm?

Explain how HRM functions are divided in firms that follow the recent generic structure of HRM.

Chen uses information technology to deliver employee services, since he works in the

________ systems provide employees with an equitable return for their investment of skills and effort.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters

Exam 16: Strategically Managing the HRM Function

Jorge is examining the ratio of promotions to number of employees as he is preparing a report on

Which of the following corresponds to the stage of understanding the process during reengineering?

Knowing the company's strategic plan and understanding the company's financial capabilities is part of the ________ competence required by HR professionals.

Which of the following is true about the reengineering process?

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be

A firm is most likely to outsource services when

Mockingjay Company has begun the reengineering process to check on the roll out of their new technology system. Where should they begin?

Employee relations is a nuts and bolts activity of HRM.

________ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.

Diagnosing problems and evaluating results are part of the ________ competence required by HR professionals.

How will outsourcing increase the effectiveness of HR?

Attempting to estimate the financial impact of substance abuse is an example of human resource accounting.

Create an HR strategy using all five steps.

Minority turnover rate is a key indicator of the ________ function of HRM.

Since the HR strategy seeks to address business issues, involving ________ can increase the quality of information from which the HR strategy is created.

________ show the types of information used within a business function and the association among the different types of information.

Which of the following HRM activities adds the lowest strategic value to a firm?

Explain how HRM functions are divided in firms that follow the recent generic structure of HRM.

Chen uses information technology to deliver employee services, since he works in the

________ systems provide employees with an equitable return for their investment of skills and effort.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters