Exam 4: The Analysis and Design of Work

A manager has decided to improve the physical work environment in his office to ensure that incumbents have fewer physical ailments. Which job design approach would be most helpful to him?

More and more people use computers to do their work today. As a result, spelling, grammar, and math basic skills are decreasing.

Daihi created a job posting with the knowledge, skills, and abilities needed to perform the job. He will get qualified candidates to apply.

One component of the Position Analysis Questionnaire (PAQ) examines how employees interact with colleagues.

In a large, multinational company, several of the tasks are split out across several states and countries. Each location has a specific component of the overall product. An employee survey recently revealed that employees had a weak conceptualization of the company's overall mission. This company has a

Knowledge is an individual's level of proficiency at performing a particular task.

Which of the following best explains outcome interdependence in relation to teams?

The ________ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.

When compared to divisional structures, managers in functional and centralized structures

Linda was hired almost 20 years ago. Since then, she has moved around in the company and taken on additional responsibilities. A job analysis would have identified the error here.

The perceptual-motor approach to job design focuses on

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

Unlike the Dictionary of Occupational Titles (DOT), the Occupational Information Network (O*NET) relies on fixed job titles and narrow task descriptions.

Customer service representatives who seek to solve problems for customers need to understand their

If an organization decides to compete on costs, and hires low-cost labor, it needs to have a decentralized structure to enable autonomy in decision-making by the workers.

List and describe the six sections of a Position Analysis Questionnaire (PAQ).

Adding more decision-making authority to a job to increase its motivational potential is known as

Which of the following is concerned with examining the interface between individuals' physiological characteristics and the physical work environment?

Centralization is the degree to which work units are grouped based on functional similarity or similarity of workflow.

Which of the following includes the knowledge, skills, abilities, and other characteristics that an individual must have to perform a job?