Exam 8: Performance Management

Output is a factor to be considered in analyzing poor performance.

A competent employee receives lower-than-deserved ratings because of a few outstanding colleagues who set very high performance standards. This is an example of a ________ rater error.

Older employees tend to have more confidence in the fairness of social performance management than younger employees do.

Scott has ranked his employees from the highest performer to the lowest performer demonstrating his understanding of alternation ranking.

Thinking strategically, motivating others, and fostering teamwork are all competencies.

Sanjeev looks forward to completing his self-rating. He always gives himself a high rating showing that the company will be lost without him. He does not know that the self-rating is used for administrative purposes only.

Describe upward feedback and give at least two examples.

Which of the following statements best defines the acceptability of a performance measure?

Whittaker Publishing Corp. is a publishing company that wants to hire more technical experts to handle the software requirements in the publishing process. However, the test given to the programmers assesses not only their technical knowledge but also their communication skills, language abilities, and understanding of client services. The test conducted by Whittaker Publishing Corp. is

Harriet wants all of her team members to receive a raise, so she gives them all a high rating. Which of the following errors is she falling prey to?

Which of the following is a means of measuring and feeding back productivity information to personnel with the main goal of motivating employees to higher levels of productivity?

Using examples, explain the advantages and disadvantages of using behavioral anchors in the behaviorally anchored rating scale (BARS).

Which of the following approaches to measuring performance uses some overall assessment of an individual's performance or worth and seeks to develop a ranking of the individuals within a work group?

The major advantage of the 360-degree appraisal technique is that it provides a means for minimizing bias in an otherwise subjective evaluation technique.

When evaluating employees, the most frequently used source is the manager of the unit.

________ rating error occurs when a rater gives an employee high ratings on all aspects of performance because of the rater's overall positive impression of the employee.

Which of the following observations is true about scattergrams?

The initial steps of the performance management cycle involve an employee and a manager identifying what the employee can do to capitalize on performance strengths.

________ is the extent to which the performance management system elicits job performance that is consistent with an organization's strategy, goals, and culture.

________, attended by managers, provide a way to help ensure that performance is evaluated consistently across managers and to reduce the influence of rating errors and politics on appraisals.