Question 1

Negative affectivity is a dispositional dimension that reflects pervasive individual similarities in dissatisfaction with any and all aspects of life.

Accepted Answer

A) True 
 B)False  False

Question 2

Destiny and Chausheng have had a dispute at work. Using the stages of alternative dispute resolution, describe how you will work with them to come to a resolution.

Accepted Answer

Answers will vary, but should include all the steps.
1. Open-door policy: The two people in conflict attempt to arrive at a settlement together.
2. Peer review: A panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.
3. Mediation: A neutral third party from outside the organization hears the case and, via a nonbinding process, tries to help the disputants arrive at a settlement.
4. Arbitration: A professional arbitrator from outside the organization hears the case and resolves it unilaterally by rendering a specific decision or award.

Question 3

Kevika filed a civil rights infringement after she was wrongfully discharged from her company. Her claim was that she was a member of a protected group.

Accepted Answer

A) True 
 B)False  True

Question 4

Explain job withdrawal and its three levels of progression.

Accepted Answer

Job withdrawal is a set of behaviors tha

Question 5

During the ________ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

Accepted Answer

A)  peer review 
B)  arbitration 
C)  open-door policy 
D)  mediation 
E)  legal support 
A)  peer review 
B)  arbitration 
C)  open-door policy 
D)  mediation 
E)  legal support

Question 6

Why did some low-paying companies raise hourly wages in the mid-2010s?

Accepted Answer

A)  To address the problem of growing income inequality in the country 
B)  To avoid having to hire new employees in a tight labor market 
C)  To compensate for decreased health care benefit packages 
D)  To circumvent legislative efforts to increase the minimum wage 
E)  To draw educated candidates with potential to become managers 
A)  To address the problem of growing income inequality in the country 
B)  To avoid having to hire new employees in a tight labor market 
C)  To compensate for decreased health care benefit packages 
D)  To circumvent legislative efforts to increase the minimum wage 
E)  To draw educated candidates with potential to become managers

Question 7

Exit interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Accepted Answer

A) True 
 B)False

Question 8

Rosa claims that she has been fired because of her accent. Her claim is an example of a

Accepted Answer

A)  violation of an implied contract. 
B)  covenant. 
C)  violation of a public policy. 
D)  civil rights infringement. 
E)  violation of employment-at-will. 
A)  violation of an implied contract. 
B)  covenant. 
C)  violation of a public policy. 
D)  civil rights infringement. 
E)  violation of employment-at-will.

Question 9

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

Accepted Answer

A)  Representativeness 
B)  Correctability 
C)  Bias suppression 
D)  Accuracy 
E)  Consistency 
A)  Representativeness 
B)  Correctability 
C)  Bias suppression 
D)  Accuracy 
E)  Consistency

Question 10

Alternative dispute resolution is a method of resolving disputes that

Accepted Answer

A)  involves extensive legislation. 
B)  does not rely on the legal system. 
C)  excludes outside parties. 
D)  does not involve binding arbitration. 
E)  involves only the appealing party. 
A)  involves extensive legislation. 
B)  does not rely on the legal system. 
C)  excludes outside parties. 
D)  does not involve binding arbitration. 
E)  involves only the appealing party.

Question 11

When management makes a decision on the methods used to determine outcomes, they have used

Accepted Answer

A)  outcome justice. 
B)  interactional justice. 
C)  procedural justice. 
D)  result justice. 
E)  input justice. 
A)  outcome justice. 
B)  interactional justice. 
C)  procedural justice. 
D)  result justice. 
E)  input justice.

Question 12

Micro Co. is worried about employee job satisfaction. They have started surveying employees at least annually to gauge satisfaction. Analyzing the results and making changes will limit

Accepted Answer

A)  dissatisfaction among low performers. 
B)  voluntary turnover. 
C)  involuntary turnover. 
D)  low productivity. 
E)  low quality. 
A)  dissatisfaction among low performers. 
B)  voluntary turnover. 
C)  involuntary turnover. 
D)  low productivity. 
E)  low quality.

Question 13

With respect to employee termination, a(n) ________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

Accepted Answer

A)  discrimination 
B)  forgery 
C)  encroachment 
D)  unethical practice 
E)  wrongful discharge 
A)  discrimination 
B)  forgery 
C)  encroachment 
D)  unethical practice 
E)  wrongful discharge

Question 14

Joaquim enjoys his job and feels that he is a productive member of the team. He is displaying

Accepted Answer

A)  job enrichment. 
B)  job enlargement. 
C)  job commitment. 
D)  job involvement. 
E)  job satisfaction. 
A)  job enrichment. 
B)  job enlargement. 
C)  job commitment. 
D)  job involvement. 
E)  job satisfaction.

Question 15

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 16

________ is the degree to which people identify themselves with their jobs.

Accepted Answer

A)  Job enlargement 
B)  Job enrichment 
C)  Job involvement 
D)  Job recognition 
E)  Job satisfaction 
A)  Job enlargement 
B)  Job enrichment 
C)  Job involvement 
D)  Job recognition 
E)  Job satisfaction

Question 17

Providing increased opportunities for workers to have input into important organizational decisions that involve compensation increases role conflict and ambiguity.

Accepted Answer

A) True 
 B)False

Question 18

Why would a company employ a program of employee survey research? Develop at least five questions that could be asked on such a survey.

Accepted Answer

Regardless of what measures are used or

Question 19

Which of the following suggests that dissatisfied individuals enact a set of behaviors to avoid their work situation?

Accepted Answer

A)  Efficiency wage theory 
B)  Equity theory 
C)  Progression of withdrawal theory 
D)  Two-factor theory 
E)  Motivation theory 
A)  Efficiency wage theory 
B)  Equity theory 
C)  Progression of withdrawal theory 
D)  Two-factor theory 
E)  Motivation theory

Question 20

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of

Accepted Answer

A)  perceptual justice. 
B)  interactional justice. 
C)  procedural justice. 
D)  outcome justice. 
E)  income justice. 
A)  perceptual justice. 
B)  interactional justice. 
C)  procedural justice. 
D)  outcome justice. 
E)  income justice.

Negative affectivity is a dispositional dimension that reflects pervasive individual similarities in dissatisfaction with any and all aspects of life.

Destiny and Chausheng have had a dispute at work. Using the stages of alternative dispute resolution, describe how you will work with them to come to a resolution.

Kevika filed a civil rights infringement after she was wrongfully discharged from her company. Her claim was that she was a member of a protected group.

Explain job withdrawal and its three levels of progression.

During the ________ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

Why did some low-paying companies raise hourly wages in the mid-2010s?

Exit interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Rosa claims that she has been fired because of her accent. Her claim is an example of a

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

Alternative dispute resolution is a method of resolving disputes that

When management makes a decision on the methods used to determine outcomes, they have used

Micro Co. is worried about employee job satisfaction. They have started surveying employees at least annually to gauge satisfaction. Analyzing the results and making changes will limit

With respect to employee termination, a(n) ________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

Joaquim enjoys his job and feels that he is a productive member of the team. He is displaying

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction.

________ is the degree to which people identify themselves with their jobs.

Providing increased opportunities for workers to have input into important organizational decisions that involve compensation increases role conflict and ambiguity.

Why would a company employ a program of employee survey research? Develop at least five questions that could be asked on such a survey.

Which of the following suggests that dissatisfied individuals enact a set of behaviors to avoid their work situation?

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

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Exam 10: Employee Separation and Retention

Negative affectivity is a dispositional dimension that reflects pervasive individual similarities in dissatisfaction with any and all aspects of life.

Destiny and Chausheng have had a dispute at work. Using the stages of alternative dispute resolution, describe how you will work with them to come to a resolution.

Kevika filed a civil rights infringement after she was wrongfully discharged from her company. Her claim was that she was a member of a protected group.

Explain job withdrawal and its three levels of progression.

During the ________ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

Why did some low-paying companies raise hourly wages in the mid-2010s?

Exit interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Rosa claims that she has been fired because of her accent. Her claim is an example of a

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

Alternative dispute resolution is a method of resolving disputes that

When management makes a decision on the methods used to determine outcomes, they have used

Micro Co. is worried about employee job satisfaction. They have started surveying employees at least annually to gauge satisfaction. Analyzing the results and making changes will limit

With respect to employee termination, a(n) ________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

Joaquim enjoys his job and feels that he is a productive member of the team. He is displaying

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction.

________ is the degree to which people identify themselves with their jobs.

Providing increased opportunities for workers to have input into important organizational decisions that involve compensation increases role conflict and ambiguity.

Why would a company employ a program of employee survey research? Develop at least five questions that could be asked on such a survey.

Which of the following suggests that dissatisfied individuals enact a set of behaviors to avoid their work situation?

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters