Question 1

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

Accepted Answer

A)  Performance management orientation 
B)  Performance measurement orientation 
C)  Customer orientation 
D)  Learning and growth orientation 
E)  Internal business process orientation 
A)  Performance management orientation 
B)  Performance measurement orientation 
C)  Customer orientation 
D)  Learning and growth orientation 
E)  Internal business process orientation B

Question 2

List the four steps in the feedback control model.

Accepted Answer

The four steps are 1) establish standards of performance, 2) measure actual performance, 3) compare performance to standards, and 4) take corrective action.

Question 3

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Accepted Answer

A) True 
 B)False  True

Question 4

Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

Accepted Answer

A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these 
A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these

Question 5

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which financial statement should she refer to?

Accepted Answer

A)  Income statement 
B)  Activity ratio 
C)  TQM report 
D)  Balance sheet 
E)  Balance scorecard 
A)  Income statement 
B)  Activity ratio 
C)  TQM report 
D)  Balance sheet 
E)  Balance scorecard

Question 6

A Six Sigma process will typically result in one defective package of product for every three truckloads shipped.

Accepted Answer

A) True 
 B)False

Question 7

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

Accepted Answer

A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  External business processes 
E)  Internal business processes 
A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  External business processes 
E)  Internal business processes

Question 8

Which of the following is the systematic process through which managers regulate organizational activities?

Accepted Answer

A)  Strategic planning 
B)  Organizational control 
C)  Organizational goal setting 
D)  Strategic regulation 
E)  Organizational leading 
A)  Strategic planning 
B)  Organizational control 
C)  Organizational goal setting 
D)  Strategic regulation 
E)  Organizational leading

Question 9

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

Accepted Answer

A) True 
 B)False

Question 10

An advantage of the bottom-up budgeting process is:

Accepted Answer

A)  its emphasis on bureaucratic control. 
B)  lower managers are more involved. 
C)  top managers control the information flow. 
D)  top managers are often not committed to achieving budget targets. 
E)  all of these. 
A)  its emphasis on bureaucratic control. 
B)  lower managers are more involved. 
C)  top managers control the information flow. 
D)  top managers are often not committed to achieving budget targets. 
E)  all of these.

Question 11

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as control.

Accepted Answer

A)  organizational 
B)  feedback 
C)  budgetary 
D)  systems 
E)  quality 
A)  organizational 
B)  feedback 
C)  budgetary 
D)  systems 
E)  quality

Question 12

The use of cultural values, traditions, shared beliefs and trust to increase compliance with goals refers to decentralized control.

Accepted Answer

A) True 
 B)False

Question 13

Discuss open-book management and the balanced scorecard.

Accepted Answer

Open-book management allows employees to

Question 14

All of the following are key steps of setting up feedback control systems EXCEPT:

Accepted Answer

A)  comparing performance to standards. 
B)  establishing standards. 
C)  getting employee opinions. 
D)  measuring performance. 
E)  making necessary corrections. 
A)  comparing performance to standards. 
B)  establishing standards. 
C)  getting employee opinions. 
D)  measuring performance. 
E)  making necessary corrections.

Question 15

In a TQM program, what is benchmarking?

Accepted Answer

Benchmarking is the continuous process o

Question 16

An _______ratio indicates an organization's ability to meet its current debt obligations.

Accepted Answer

The answer of An _______ratio indicates an organization's ability to...

Question 17

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a:

Accepted Answer

A)  concurrent control. 
B)  feedback control. 
C)  feedforward control. 
D)  preliminary control. 
E)  preventive control. 
A)  concurrent control. 
B)  feedback control. 
C)  feedforward control. 
D)  preliminary control. 
E)  preventive control.

Question 18

The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

Accepted Answer

A) True 
 B)False

Question 19

The _______estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Accepted Answer

The answer of The _______estimates receipts and expenditures of money...

Question 20

The goal of open-book management is to get every employee thinking and acting like a business owner.

Accepted Answer

A) True 
 B)False

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

List the four steps in the feedback control model.

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which financial statement should she refer to?

A Six Sigma process will typically result in one defective package of product for every three truckloads shipped.

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

Which of the following is the systematic process through which managers regulate organizational activities?

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

An advantage of the bottom-up budgeting process is:

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as control.

The use of cultural values, traditions, shared beliefs and trust to increase compliance with goals refers to decentralized control.

Discuss open-book management and the balanced scorecard.

All of the following are key steps of setting up feedback control systems EXCEPT:

In a TQM program, what is benchmarking?

An _______ratio indicates an organization's ability to meet its current debt obligations.

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a:

The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

The _______estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

The goal of open-book management is to get every employee thinking and acting like a business owner.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

Filters

Exam 15: Managing Quality and Performance

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

List the four steps in the feedback control model.

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which financial statement should she refer to?

A Six Sigma process will typically result in one defective package of product for every three truckloads shipped.

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

Which of the following is the systematic process through which managers regulate organizational activities?

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

An advantage of the bottom-up budgeting process is:

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as control.

The use of cultural values, traditions, shared beliefs and trust to increase compliance with goals refers to decentralized control.

Discuss open-book management and the balanced scorecard.

All of the following are key steps of setting up feedback control systems EXCEPT:

In a TQM program, what is benchmarking?

An _______ratio indicates an organization's ability to meet its current debt obligations.

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a:

The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

The _______estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

The goal of open-book management is to get every employee thinking and acting like a business owner.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

Filters