Question 1

Quality circles are based on the assumptions) that:

Accepted Answer

A)  the people who do the job know it better than anyone else. 
B)  quality can be increased by increasing the size of the organization. 
C)  quality can be increased by talking more about it. 
D)  the more employees talk, the more satisfied they will be. 
E)  all of these. 
A)  the people who do the job know it better than anyone else. 
B)  quality can be increased by increasing the size of the organization. 
C)  quality can be increased by talking more about it. 
D)  the more employees talk, the more satisfied they will be. 
E)  all of these.

Question 2

Identify and briefly describe the four steps of the feedback control model.

Accepted Answer

The four steps are 1) establis

Question 3

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees. 
B)  TQM serves to enrich jobs and motivate employees. 
C)  problem-solving skills are improved for all employees. 
D)  participation and teamwork are used to tackle significant problems. 
E)  managers wait for big, dramatic innovations. 
A)  tasks make high skill demands on employees. 
B)  TQM serves to enrich jobs and motivate employees. 
C)  problem-solving skills are improved for all employees. 
D)  participation and teamwork are used to tackle significant problems. 
E)  managers wait for big, dramatic innovations.

Question 4

Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.

Accepted Answer

A) True 
 B)False

Question 5

The ________is purchase orders divided by customer inquiries.

Accepted Answer

A)  current ratio 
B)  inventory turnover ratio 
C)  conversion ratio 
D)  profit margin on sales 
E)  none of these 
A)  current ratio 
B)  inventory turnover ratio 
C)  conversion ratio 
D)  profit margin on sales 
E)  none of these

Question 6

Describe the difference between a balance sheet and an income statement.

Accepted Answer

A balance sheet shows the firm's financi

Question 7

The control "system" at FreshFood Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of:

Accepted Answer

A)  bureaucratic control. 
B)  decentralized control. 
C)  organizational control. 
D)  feedback control. 
E)  none of these. 
A)  bureaucratic control. 
B)  decentralized control. 
C)  organizational control. 
D)  feedback control. 
E)  none of these.

Question 8

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:

Accepted Answer

A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these. 
A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these.

Question 9

A quality circle is a group of volunteer employees.

Accepted Answer

A)  2 to 4 
B)  6 to 12 
C)  10 to 20 
D)  15 to 25 
E)  30 to 50 
A)  2 to 4 
B)  6 to 12 
C)  10 to 20 
D)  15 to 25 
E)  30 to 50

Question 10

Which of these is based on a set of international standards for quality?

Accepted Answer

A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard 
A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard

Question 11

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a .

Accepted Answer

A)  feedforward control group 
B)  work team 
C)  quality circle 
D)  committee 
E)  problem team 
A)  feedforward control group 
B)  work team 
C)  quality circle 
D)  committee 
E)  problem team

Question 12

According to the control model, after establishing standards of performance the manager should:

Accepted Answer

A)  compare performance to standards. 
B)  get the standards approved by the supervisors and subordinates. 
C)  measure actual performance. 
D)  take corrective action. 
E)  provide feedback. 
A)  compare performance to standards. 
B)  get the standards approved by the supervisors and subordinates. 
C)  measure actual performance. 
D)  take corrective action. 
E)  provide feedback.

Question 13

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

Accepted Answer

A) True 
 B)False

Question 14

_______control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.

Accepted Answer

The answer of _______control uses cultural values, traditions, shared beliefs,...

Question 15

TQM tends to be most successful when it enriches jobs and improves employee motivation.

Accepted Answer

A) True 
 B)False

Question 16

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 17

An organization wide commitment to infusing quality into every activity through continuous improvement is called
_____.

Accepted Answer

total qual

Question 18

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Accepted Answer

A) True 
 B)False

Question 19

Effectively controlling an organization requires information about product standards and actual products, as well as actions to correct any deviations from the standards.

Accepted Answer

A) True 
 B)False

Question 20

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:

Accepted Answer

A)  activity ratio. 
B)  profitability ratio. 
C)  income statement. 
D)  liquidity ratio. 
E)  balance sheet. 
A)  activity ratio. 
B)  profitability ratio. 
C)  income statement. 
D)  liquidity ratio. 
E)  balance sheet.

Quality circles are based on the assumptions) that:

Identify and briefly describe the four steps of the feedback control model.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.

The ________is purchase orders divided by customer inquiries.

Describe the difference between a balance sheet and an income statement.

The control "system" at FreshFood Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of:

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:

A quality circle is a group of volunteer employees.

Which of these is based on a set of international standards for quality?

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a .

According to the control model, after establishing standards of performance the manager should:

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

_______control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.

TQM tends to be most successful when it enriches jobs and improves employee motivation.

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

An organization wide commitment to infusing quality into every activity through continuous improvement is called _____.

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Effectively controlling an organization requires information about product standards and actual products, as well as actions to correct any deviations from the standards.

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

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Exam 15: Managing Quality and Performance

Quality circles are based on the assumptions) that:

Identify and briefly describe the four steps of the feedback control model.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.

The ________is purchase orders divided by customer inquiries.

Describe the difference between a balance sheet and an income statement.

The control "system" at FreshFood Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of:

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:

A quality circle is a group of volunteer employees.

Which of these is based on a set of international standards for quality?

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a .

According to the control model, after establishing standards of performance the manager should:

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

_______control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.

TQM tends to be most successful when it enriches jobs and improves employee motivation.

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

An organization wide commitment to infusing quality into every activity through continuous improvement is called _____.

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Effectively controlling an organization requires information about product standards and actual products, as well as actions to correct any deviations from the standards.

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

Filters