Question 1

The ratio refers to the ability of the organization to meet its current debt obligation.

Accepted Answer

A)  activity 
B)  liquidity 
C)  profitability 
D)  conversion 
E)  growth 
A)  activity 
B)  liquidity 
C)  profitability 
D)  conversion 
E)  growth

Question 2

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called budgeting.

Accepted Answer

The answer of A budgeting process in which lower-level managers...

Question 3

The fourth step in the control process is comparing actual activities to performance standards.

Accepted Answer

A) True 
 B)False

Question 4

List the four major perspectives of a balanced scorecard.

Accepted Answer

1) Financial performance, 2) c

Question 5

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as an .

Accepted Answer

The answer of A group of 6 to 12 volunteer...

Question 6

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Accepted Answer

A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  Internal business processes 
E)  External business processes 
A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  Internal business processes 
E)  External business processes

Question 7

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of:

Accepted Answer

A)  a safety group. 
B)  a quality circle. 
C)  an ad-hoc committee. 
D)  a problem team. 
E)  none of these. 
A)  a safety group. 
B)  a quality circle. 
C)  an ad-hoc committee. 
D)  a problem team. 
E)  none of these.

Question 8

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

Accepted Answer

A) True 
 B)False

Question 9

Within the balanced scorecard, customer service indicators measure things such as employee retention and satisfaction.

Accepted Answer

A) True 
 B)False

Question 10

A contingency factor that can influence the success of a TQM program in a negative way is that:

Accepted Answer

A)  continuous improvement is a way of life. 
B)  TQM serves to enrich jobs and motivate employees. 
C)  problem-solving skills are improved for all employees. 
D)  participation and teamwork are used to tackle significant problems. 
E)  union leaders are left out of QC discussions. 
A)  continuous improvement is a way of life. 
B)  TQM serves to enrich jobs and motivate employees. 
C)  problem-solving skills are improved for all employees. 
D)  participation and teamwork are used to tackle significant problems. 
E)  union leaders are left out of QC discussions.

Question 11

Closed-book management helps employees appreciate why efficiency is important to the organization's success as well as their own.

Accepted Answer

A) True 
 B)False

Question 12

_______isare) most beneficial when employees have challenging jobs.

Accepted Answer

A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement 
A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement

Question 13

The systematic process through which managers regulate organizational activities is known as .

Accepted Answer

organizati

Question 14

The implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis is referred to as .

Accepted Answer

continuous

Question 15

Identify and briefly describe each of the common financial ratios addressed in your text.

Accepted Answer

The major categories addressed

Question 16

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?

Accepted Answer

A)  Expense budget 
B)  Revenue budget 
C)  Cash budget 
D)  Capital budget 
E)  Nonfinancial budget 
A)  Expense budget 
B)  Revenue budget 
C)  Cash budget 
D)  Capital budget 
E)  Nonfinancial budget

Question 17

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

Accepted Answer

A) True 
 B)False

Question 18

All of the following are major perspectives of the Balanced Scorecard EXCEPT .

Accepted Answer

A)  competitors 
B)  customers 
C)  learning and growth 
D)  financial 
E)  internal business processes 
A)  competitors 
B)  customers 
C)  learning and growth 
D)  financial 
E)  internal business processes

Question 19

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

Accepted Answer

A) True 
 B)False

Question 20

Open-book management ties employee rewards to the company's overall success.

Accepted Answer

A) True 
 B)False

The ratio refers to the ability of the organization to meet its current debt obligation.

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called budgeting.

The fourth step in the control process is comparing actual activities to performance standards.

List the four major perspectives of a balanced scorecard.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as an .

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of:

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

Within the balanced scorecard, customer service indicators measure things such as employee retention and satisfaction.

A contingency factor that can influence the success of a TQM program in a negative way is that:

Closed-book management helps employees appreciate why efficiency is important to the organization's success as well as their own.

_______isare) most beneficial when employees have challenging jobs.

The systematic process through which managers regulate organizational activities is known as .

The implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis is referred to as .

Identify and briefly describe each of the common financial ratios addressed in your text.

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

All of the following are major perspectives of the Balanced Scorecard EXCEPT .

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

Open-book management ties employee rewards to the company's overall success.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

Filters

Exam 15: Managing Quality and Performance

The ratio refers to the ability of the organization to meet its current debt obligation.

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called budgeting.

The fourth step in the control process is comparing actual activities to performance standards.

List the four major perspectives of a balanced scorecard.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as an .

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of:

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

Within the balanced scorecard, customer service indicators measure things such as employee retention and satisfaction.

A contingency factor that can influence the success of a TQM program in a negative way is that:

Closed-book management helps employees appreciate why efficiency is important to the organization's success as well as their own.

_______isare) most beneficial when employees have challenging jobs.

The systematic process through which managers regulate organizational activities is known as .

The implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis is referred to as .

Identify and briefly describe each of the common financial ratios addressed in your text.

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

All of the following are major perspectives of the Balanced Scorecard EXCEPT .

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

Open-book management ties employee rewards to the company's overall success.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

Filters