Question 1

Companies can survive over the long run without innovation.

Accepted Answer

A) True 
 B)False  False

Question 2

Research shows that managers enjoy all of the following except:

Accepted Answer

A)  networking. 
B)  innovation. 
C)  leading others. 
D)  managing time. 
E)  all of these. 
A)  networking. 
B)  innovation. 
C)  leading others. 
D)  managing time. 
E)  all of these. D

Question 3

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Accepted Answer

A) True 
 B)False  True

Question 4

Mary Parker Follett contributed to which field?

Accepted Answer

A)  Humanistic approach 
B)  Scientific management approach 
C)  Total quality management approach 
D)  Quantitative approach to management 
E)  Systems approach to management 
A)  Humanistic approach 
B)  Scientific management approach 
C)  Total quality management approach 
D)  Quantitative approach to management 
E)  Systems approach to management

Question 5

Scenario - Britney Marr

The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then  it only makes sense to listen to their recommendations and implement their suggestions.

Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.

-From a System's theory perspective:

Accepted Answer

A)  Marr should increase teamwork, leading to more entropy. 
B)  Marr should listen to and reward her people well to increase synergy. 
C)  the Jackson account was lost because Feel Good was too closed to its environment. 
D)  all of these. 
E)  none of these. 
A)  Marr should increase teamwork, leading to more entropy. 
B)  Marr should listen to and reward her people well to increase synergy. 
C)  the Jackson account was lost because Feel Good was too closed to its environment. 
D)  all of these. 
E)  none of these.

Question 6

Which of these is the use of influence to motivate employees to achieve organizational goals?

Accepted Answer

A)  Leading 
B)  Controlling 
C)  Organizing 
D)  Planning 
E)  Staffing 
A)  Leading 
B)  Controlling 
C)  Organizing 
D)  Planning 
E)  Staffing

Question 7

______specifies a goal of no more than 3.4 defects per million parts.

Accepted Answer

A)  Benchmarking 
B)  Total quality management 
C)  Six sigma 
D)  Balanced scorecard 
E)  Jugaad 
A)  Benchmarking 
B)  Total quality management 
C)  Six sigma 
D)  Balanced scorecard 
E)  Jugaad

Question 8

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

Accepted Answer

A)  figurehead. 
B)  liaison. 
C)  negotiator. 
D)  monitor. 
E)  spokesperson. 
A)  figurehead. 
B)  liaison. 
C)  negotiator. 
D)  monitor. 
E)  spokesperson.

Question 9

A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as an ______.

Accepted Answer

humanistic

Question 10

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is often considered the "father of the quality movement?"

Accepted Answer

A)  Weber 
B)  Gilbreth 
C)  Follett 
D)  Deming 
E)  Gehrke 
A)  Weber 
B)  Gilbreth 
C)  Follett 
D)  Deming 
E)  Gehrke

Question 12

The ______refers to a chain of authority extending from top to the bottom of the organization and including every employee.

Accepted Answer

A)  unity of command 
B)  division of labor 
C)  unity of direction 
D)  scalar chain 
E)  none of these 
A)  unity of command 
B)  division of labor 
C)  unity of direction 
D)  scalar chain 
E)  none of these

Question 13

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called an______ .

Accepted Answer

human reso

Question 14

Which of the following is most important at lower organizational levels?

Accepted Answer

A)  Planning skills 
B)  Human skills 
C)  Conceptual skills 
D)  Technical skills 
E)  None of these 
A)  Planning skills 
B)  Human skills 
C)  Conceptual skills 
D)  Technical skills 
E)  None of these

Question 15

How an organization goes about accomplishing a plan is a key part of the management function of_______ .

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  motivating 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  motivating

Question 16

Since not-for-profit organizations do not have a conventional_______ , managers may struggle with the question of what constitutes results and effectiveness.

Accepted Answer

A)  hierarchy 
B)  bottom line 
C)  information system 
D)  decision-making process 
E)  structure 
A)  hierarchy 
B)  bottom line 
C)  information system 
D)  decision-making process 
E)  structure

Question 17

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

Accepted Answer

A)  Negotiator 
B)  Resource allocator 
C)  Figurehead 
D)  Monitor 
E)  Leader 
A)  Negotiator 
B)  Resource allocator 
C)  Figurehead 
D)  Monitor 
E)  Leader

Question 18

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Accepted Answer

A) True 
 B)False

Question 19

The behavioral sciences approach is based on which of the following disciplines?

Accepted Answer

A)  Anthropology 
B)  Economics 
C)  Sociology 
D)  Psychology 
E)  All of these 
A)  Anthropology 
B)  Economics 
C)  Sociology 
D)  Psychology 
E)  All of these

Question 20

______refers to the field of management that specializes in the physical production of goods or services.

Accepted Answer

Operations

Companies can survive over the long run without innovation.

Research shows that managers enjoy all of the following except:

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Mary Parker Follett contributed to which field?

Which of these is the use of influence to motivate employees to achieve organizational goals?

______specifies a goal of no more than 3.4 defects per million parts.

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as an ______.

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Which of the following is often considered the "father of the quality movement?"

The ______refers to a chain of authority extending from top to the bottom of the organization and including every employee.

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called an______ .

Which of the following is most important at lower organizational levels?

How an organization goes about accomplishing a plan is a key part of the management function of_______ .

Since not-for-profit organizations do not have a conventional_______ , managers may struggle with the question of what constitutes results and effectiveness.

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

The behavioral sciences approach is based on which of the following disciplines?

______refers to the field of management that specializes in the physical production of goods or services.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 1: Innovative Management for a Changing World

Companies can survive over the long run without innovation.

Research shows that managers enjoy all of the following except:

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Mary Parker Follett contributed to which field?

Which of these is the use of influence to motivate employees to achieve organizational goals?

______specifies a goal of no more than 3.4 defects per million parts.

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as an ______.

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Which of the following is often considered the "father of the quality movement?"

The ______refers to a chain of authority extending from top to the bottom of the organization and including every employee.

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called an______ .

Which of the following is most important at lower organizational levels?

How an organization goes about accomplishing a plan is a key part of the management function of_______ .

Since not-for-profit organizations do not have a conventional_______ , managers may struggle with the question of what constitutes results and effectiveness.

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

The behavioral sciences approach is based on which of the following disciplines?

______refers to the field of management that specializes in the physical production of goods or services.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters