Question 1

The return on total assets ROA) is an activity ratio that is the percentage returned to investors on total assets.

Accepted Answer

A) True 
 B)False

Question 2

_______standards represent an international standard for quality management.

Accepted Answer

A)  ISO 9000 
B)  Six Sigma 
C)  TQM 
D)  Kiazan 
E)  Foreign Economy Index 
A)  ISO 9000 
B)  Six Sigma 
C)  TQM 
D)  Kiazan 
E)  Foreign Economy Index

Question 3

Scenario - Katrina Aldridge

The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year.
-In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which lower- level manager's budget their department's resource needs and pass them up to top management for approval. This budget process is an example of:

Accepted Answer

A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting. 
E)  none of these. 
A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting. 
E)  none of these.

Question 4

Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:

Accepted Answer

A)  comparing performance to standards. 
B)  developing adequate measures of performance. 
C)  taking corrective action. 
D)  comparing performance to standards and developing adequate measures of performance only. 
E)  all of these. 
A)  comparing performance to standards. 
B)  developing adequate measures of performance. 
C)  taking corrective action. 
D)  comparing performance to standards and developing adequate measures of performance only. 
E)  all of these.

Question 5

Decentralized control is usually implemented in all of the following areas EXCEPT:

Accepted Answer

A)  self-control. 
B)  peer group. 
C)  corporate culture. 
D)  employee selection and socialization. 
E)  the quality control department. 
A)  self-control. 
B)  peer group. 
C)  corporate culture. 
D)  employee selection and socialization. 
E)  the quality control department.

Question 6

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following includes anticipated and actual expenses for a responsibility center?

Accepted Answer

A)  Revenue budget 
B)  Cash budget 
C)  Capital budget 
D)  Expense budget 
E)  Operating budget 
A)  Revenue budget 
B)  Cash budget 
C)  Capital budget 
D)  Expense budget 
E)  Operating budget

Question 8

At RWI Distilleries, rules and procedures are used only when necessary. Instead, shared goals and values guide employee behavior. RWI uses what type of organizational control?

Accepted Answer

A)  Centralized control 
B)  Hierarchical control 
C)  Decentralized control 
D)  Top-down control 
E)  Balanced control 
A)  Centralized control 
B)  Hierarchical control 
C)  Decentralized control 
D)  Top-down control 
E)  Balanced control

Question 9

Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.

Accepted Answer

A) True 
 B)False

Question 10

Under hierarchical control, employees are actively engaged and committed to their work.

Accepted Answer

A) True 
 B)False

Question 11

The conversion ratio is considered to be an ratio.

Accepted Answer

A)  activity 
B)  liquidity 
C)  profitability 
D)  leverage 
E)  cash 
A)  activity 
B)  liquidity 
C)  profitability 
D)  leverage 
E)  cash

Question 12

Which of the following refers to funding activities with borrowed money?

Accepted Answer

A)  ROA 
B)  Leverage 
C)  Liquidity 
D)  Profitability 
E)  Activity 
A)  ROA 
B)  Leverage 
C)  Liquidity 
D)  Profitability 
E)  Activity

Question 13

An_______ ratio measures internal performance with respect to key activities defined by management.

Accepted Answer

The answer of An_______ ratio measures internal performance with respect...

Question 14

Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?

Accepted Answer

A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity 
A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity

Question 15

indicators focus on production and operating statistics.

Accepted Answer

A)  Financial performance 
B)  Business process 
C)  Critical success 
D)  Potential for learning and growth 
E)  Performance measurement 
A)  Financial performance 
B)  Business process 
C)  Critical success 
D)  Potential for learning and growth 
E)  Performance measurement

Question 16

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

Accepted Answer

A) True 
 B)False

Question 17

All well-designed control systems involve the use of _______to determine whether performance meets established standards.

Accepted Answer

A)  opinions 
B)  advice 
C)  consultants 
D)  benchmarks 
E)  feedback 
A)  opinions 
B)  advice 
C)  consultants 
D)  benchmarks 
E)  feedback

Question 18

Kendra is a manager at George's Goodies. On a regular basis Kendra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?

Accepted Answer

A)  Taking corrective action when necessary 
B)  An information system 
C)  Establishing performance standards 
D)  Engaging strategic analysis 
E)  None of these 
A)  Taking corrective action when necessary 
B)  An information system 
C)  Establishing performance standards 
D)  Engaging strategic analysis 
E)  None of these

Question 19

The goal of _______is to get every employee thinking and acting like a business owner.

Accepted Answer

A)  management-by-walking around 
B)  closed-book management 
C)  MBO 
D)  open-book management 
E)  just-in-time inventory systems 
A)  management-by-walking around 
B)  closed-book management 
C)  MBO 
D)  open-book management 
E)  just-in-time inventory systems

Question 20

The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems.

Accepted Answer

A) True 
 B)False

The return on total assets ROA) is an activity ratio that is the percentage returned to investors on total assets.

_______standards represent an international standard for quality management.

Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:

Decentralized control is usually implemented in all of the following areas EXCEPT:

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Which of the following includes anticipated and actual expenses for a responsibility center?

At RWI Distilleries, rules and procedures are used only when necessary. Instead, shared goals and values guide employee behavior. RWI uses what type of organizational control?

Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.

Under hierarchical control, employees are actively engaged and committed to their work.

The conversion ratio is considered to be an ratio.

Which of the following refers to funding activities with borrowed money?

An_______ ratio measures internal performance with respect to key activities defined by management.

Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?

indicators focus on production and operating statistics.

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

All well-designed control systems involve the use of _______to determine whether performance meets established standards.

Kendra is a manager at George's Goodies. On a regular basis Kendra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?

The goal of _______is to get every employee thinking and acting like a business owner.

The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

Filters

Exam 15: Managing Quality and Performance

The return on total assets ROA) is an activity ratio that is the percentage returned to investors on total assets.

_______standards represent an international standard for quality management.

Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:

Decentralized control is usually implemented in all of the following areas EXCEPT:

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Which of the following includes anticipated and actual expenses for a responsibility center?

At RWI Distilleries, rules and procedures are used only when necessary. Instead, shared goals and values guide employee behavior. RWI uses what type of organizational control?

Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.

Under hierarchical control, employees are actively engaged and committed to their work.

The conversion ratio is considered to be an ratio.

Which of the following refers to funding activities with borrowed money?

An_______ ratio measures internal performance with respect to key activities defined by management.

Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?

indicators focus on production and operating statistics.

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

All well-designed control systems involve the use of _______to determine whether performance meets established standards.

Kendra is a manager at George's Goodies. On a regular basis Kendra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?

The goal of _______is to get every employee thinking and acting like a business owner.

The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Small Business Start-Ups

Filters