Question 1

In a stage-gate development funnel model,

Accepted Answer

A) detailed development plans are presented at stage 1. 
B) new product ideas are generated at every stage. 
C) new product ideas are encouraged at stage 1. 
D) stage 2 focuses on forming cross-functional teams to develop ideas. 
E) projects are only rejected at stage 2. 
A) detailed development plans are presented at stage 1. 
B) new product ideas are generated at every stage. 
C) new product ideas are encouraged at stage 1. 
D) stage 2 focuses on forming cross-functional teams to develop ideas. 
E) projects are only rejected at stage 2.

Question 2

A successful total quality management (TQM)program requires

Accepted Answer

A) minimizing changes in the organization's culture. 
B) attributing defects to the appropriate production function(s). 
C) focusing on defect solutions, not sources. 
D) soliciting feedback from division-level managers and above. 
E) breaking down barriers between functions. 
A) minimizing changes in the organization's culture. 
B) attributing defects to the appropriate production function(s). 
C) focusing on defect solutions, not sources. 
D) soliciting feedback from division-level managers and above. 
E) breaking down barriers between functions.

Question 3

Flexible manufacturing techniques are based on the premise that

Accepted Answer

A) increases in setup time will minimize errors that could delay production. 
B) decreases in setup time will allow time for adding production steps. 
C) simplifying the activities at each station will minimize errors that could delay production. 
D) rearranging workstations will increase the sense of urgency to produce products faster. 
E) decreases in setup time will increase time available for greater production output. 
A) increases in setup time will minimize errors that could delay production. 
B) decreases in setup time will allow time for adding production steps. 
C) simplifying the activities at each station will minimize errors that could delay production. 
D) rearranging workstations will increase the sense of urgency to produce products faster. 
E) decreases in setup time will increase time available for greater production output.

Question 4

Successful companies devote time and resources to value chain management, using CRM, TQM, and other techniques to improve goods and services. Describe the primary motivation for this investment and distinguish which general product attributes or qualities these techniques strive to achieve.

Accepted Answer

Describe companies' primary motivations

Question 5

According to TQM philosophy, who is responsible for defining what constitutes quality for a product or service?

Accepted Answer

A) quality control engineers 
B) customers 
C) marketing managers 
D) CEOs 
E) service personnel 
A) quality control engineers 
B) customers 
C) marketing managers 
D) CEOs 
E) service personnel

Question 6

A motorcycle manufacturing company has a strong reputation for durable and easy-to-operate motorcycles. The company wants to maintain responsiveness to customer needs and further improve attributes of their products. Describe a functional strategy that the company can use to get closer to customers and best understand their needs.

Accepted Answer

One functional strategy managers can use

Question 7

A ________ strategy is a plan of action to improve the ability of a department to perform its task-specific activities in ways that add value to an organization's goods and services.

Accepted Answer

A) corporate-level 
B) competitive 
C) functional-level 
D) business-level 
E) value chain 
A) corporate-level 
B) competitive 
C) functional-level 
D) business-level 
E) value chain

Question 8

When a company boosts product quality, it can also expect

Accepted Answer

A) higher operating costs. 
B) greater employee productivity. 
C) longer production times. 
D) stronger market competition. 
E) less engaged employees. 
A) higher operating costs. 
B) greater employee productivity. 
C) longer production times. 
D) stronger market competition. 
E) less engaged employees.

Question 9

The ________ input resources required to produce a given volume of output are, the ________ efficiency of the operating system will be.

Accepted Answer

A) more expensive; higher 
B) fewer; higher 
C) less complex; lower 
D) fewer; lower 
E) more complex; greater 
A) more expensive; higher 
B) fewer; higher 
C) less complex; lower 
D) fewer; lower 
E) more complex; greater

Question 10

As part of his company's materials management function, Juan is responsible for assembling newly purchased bicycles and performing repairs.

Accepted Answer

A) True 
 B)False

Question 11

Ethan and his peers developed an entirely new set and sequence of order fulfilment tasks that improved organizational efficiency by 20%. The team's efforts demonstrate

Accepted Answer

A) stage-gate development. 
B) incremental innovation. 
C) self-managed work teams. 
D) process reengineering. 
E) product reengineering. 
A) stage-gate development. 
B) incremental innovation. 
C) self-managed work teams. 
D) process reengineering. 
E) product reengineering.

Question 12

Implementing a successful TQM program requires functions within the value chain to operate independently, ensuring optimization and focus within each function.

Accepted Answer

A) True 
 B)False

Question 13

A retailer leverages an integrated IT system to connect information across multiple functions including details surrounding product sales, service calls, and the effectiveness of marketing campaigns. The retailer is using ________ to maximize the value it delivers over time.

Accepted Answer

A) Six Sigma management 
B) incremental innovation 
C) total quality management 
D) quantum innovation 
E) customer relationship management 
A) Six Sigma management 
B) incremental innovation 
C) total quality management 
D) quantum innovation 
E) customer relationship management

Question 14

A value chain is a series of functional activities that convert inputs into finished goods or services that customers value.

Accepted Answer

A) True 
 B)False

Question 15

A pharmaceutical company's Research and Development lab identified a new way to treat a disease, with expectations that it will improve patients' survival rates. This is an example of

Accepted Answer

A) value chain management. 
B) quantum product innovation. 
C) incremental product innovation. 
D) incremental process innovation. 
E) stage-gate product development. 
A) value chain management. 
B) quantum product innovation. 
C) incremental product innovation. 
D) incremental process innovation. 
E) stage-gate product development.

Question 16

________ is the development of new, often radically different, kinds of goods and services.

Accepted Answer

A) Six Sigma 
B) Quantum product innovation 
C) Incremental product innovation 
D) Flexible product manufacturing 
E) Process reengineering 
A) Six Sigma 
B) Quantum product innovation 
C) Incremental product innovation 
D) Flexible product manufacturing 
E) Process reengineering

Question 17

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is referred to as

Accepted Answer

A) storage. 
B) inventory. 
C) product. 
D) overflow. 
E) holdings. 
A) storage. 
B) inventory. 
C) product. 
D) overflow. 
E) holdings.

Question 18

Every few months, a farm-to-table bistro increases the variety of its menu by taking advantage of new and novel produce offered by local farmers. This is an example of

Accepted Answer

A) quantum process innovation. 
B) quantum product innovation. 
C) incremental product innovation. 
D) incremental process innovation. 
E) flexible manufacturing. 
A) quantum process innovation. 
B) quantum product innovation. 
C) incremental product innovation. 
D) incremental process innovation. 
E) flexible manufacturing.

Question 19

An outdoor-furniture company decides to add a line of gas grills. By focusing value chain activities on the quality, cost, and features that will allow the grills to compete favorably in the market, the company is demonstrating

Accepted Answer

A) customer responsiveness. 
B) employee empowerment. 
C) customer relationship management. 
D) total quality management. 
E) process reengineering. 
A) customer responsiveness. 
B) employee empowerment. 
C) customer relationship management. 
D) total quality management. 
E) process reengineering.

Question 20

For an organization to obtain a competitive advantage through superior innovation, it should

Accepted Answer

A) reduce the number of components that go into its products. 
B) decrease the number of product attributes and lower the price of its products. 
C) set up a strong team to handle after-purchase support. 
D) produce products with technologies that have not been used previously. 
E) provide high-quality products to create a brand-name reputation for its products. 
A) reduce the number of components that go into its products. 
B) decrease the number of product attributes and lower the price of its products. 
C) set up a strong team to handle after-purchase support. 
D) produce products with technologies that have not been used previously. 
E) provide high-quality products to create a brand-name reputation for its products.

In a stage-gate development funnel model,

A successful total quality management (TQM)program requires

Flexible manufacturing techniques are based on the premise that

Successful companies devote time and resources to value chain management, using CRM, TQM, and other techniques to improve goods and services. Describe the primary motivation for this investment and distinguish which general product attributes or qualities these techniques strive to achieve.

According to TQM philosophy, who is responsible for defining what constitutes quality for a product or service?

A ________ strategy is a plan of action to improve the ability of a department to perform its task-specific activities in ways that add value to an organization's goods and services.

When a company boosts product quality, it can also expect

The input resources required to produce a given volume of output are, the efficiency of the operating system will be.

As part of his company's materials management function, Juan is responsible for assembling newly purchased bicycles and performing repairs.

Ethan and his peers developed an entirely new set and sequence of order fulfilment tasks that improved organizational efficiency by 20%. The team's efforts demonstrate

Implementing a successful TQM program requires functions within the value chain to operate independently, ensuring optimization and focus within each function.

A retailer leverages an integrated IT system to connect information across multiple functions including details surrounding product sales, service calls, and the effectiveness of marketing campaigns. The retailer is using ________ to maximize the value it delivers over time.

A value chain is a series of functional activities that convert inputs into finished goods or services that customers value.

A pharmaceutical company's Research and Development lab identified a new way to treat a disease, with expectations that it will improve patients' survival rates. This is an example of

________ is the development of new, often radically different, kinds of goods and services.

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is referred to as

Every few months, a farm-to-table bistro increases the variety of its menu by taking advantage of new and novel produce offered by local farmers. This is an example of

An outdoor-furniture company decides to add a line of gas grills. By focusing value chain activities on the quality, cost, and features that will allow the grills to compete favorably in the market, the company is demonstrating

For an organization to obtain a competitive advantage through superior innovation, it should

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 9: Value Chain Management Functional Strategies for Competitive Advantage

In a stage-gate development funnel model,

A successful total quality management (TQM)program requires

Flexible manufacturing techniques are based on the premise that

Successful companies devote time and resources to value chain management, using CRM, TQM, and other techniques to improve goods and services. Describe the primary motivation for this investment and distinguish which general product attributes or qualities these techniques strive to achieve.

According to TQM philosophy, who is responsible for defining what constitutes quality for a product or service?

A ________ strategy is a plan of action to improve the ability of a department to perform its task-specific activities in ways that add value to an organization's goods and services.

When a company boosts product quality, it can also expect

The ________ input resources required to produce a given volume of output are, the ________ efficiency of the operating system will be.

As part of his company's materials management function, Juan is responsible for assembling newly purchased bicycles and performing repairs.

Ethan and his peers developed an entirely new set and sequence of order fulfilment tasks that improved organizational efficiency by 20%. The team's efforts demonstrate

Implementing a successful TQM program requires functions within the value chain to operate independently, ensuring optimization and focus within each function.

A retailer leverages an integrated IT system to connect information across multiple functions including details surrounding product sales, service calls, and the effectiveness of marketing campaigns. The retailer is using ________ to maximize the value it delivers over time.

A value chain is a series of functional activities that convert inputs into finished goods or services that customers value.

A pharmaceutical company's Research and Development lab identified a new way to treat a disease, with expectations that it will improve patients' survival rates. This is an example of

________ is the development of new, often radically different, kinds of goods and services.

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is referred to as

Every few months, a farm-to-table bistro increases the variety of its menu by taking advantage of new and novel produce offered by local farmers. This is an example of

An outdoor-furniture company decides to add a line of gas grills. By focusing value chain activities on the quality, cost, and features that will allow the grills to compete favorably in the market, the company is demonstrating

For an organization to obtain a competitive advantage through superior innovation, it should

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

The input resources required to produce a given volume of output are, the efficiency of the operating system will be.