Exam 5: Managing Diverse Employees in a Multicultural Environment

José is a small business owner who wants to ensure that he effectively manages diversity as his business grows. What approach could José take to help realize this goal?

Ming believes that Lucas is more responsible and capable than Clive because Lucas is from the management team while Clive is the company's maintenance supervisor. This is an example of implicit bias based on

Phoebe has been a manager at a production company for several years. She is a strict manager and often pressures her subordinates to attain high performance. Some of her subordinates perceive her as an aggressive and insensitive person who only cares about results and not people. How can Phoebe overcome this perception and create a more collaborative relationship with her team?

Diversity requires organization members to suppress their personal styles.

As a human resource manager, Janese commits 5% of the annual budget toward instituting new programs that reward employees for effectively handling diversity. Janese is playing the role of a(n)

Describe the difference between quid pro quo and hostile work environment harassment and provide an example for each. Explain how these types of environments create problems in the workplace, both legally and in terms of performance on the job.

Karen's male coworkers at her first job were very controlling and difficult. How might this schema affect her relationship with male coworkers in her new job?

Gail is responsible for overseeing her company's anonymous tip line used by employees to share concerns regarding discriminatory behavior in the workplace. Being a(n)________, she ensures that all calls are recorded and timely action is taken to correct the behaviors.

Yoko is defining her company's performance evaluation process. Which process requirement would help her organization most effectively evaluate employees?

Judy is the only woman in her work group and Justin frequently consults her on how women might respond to new product ideas. She appreciates having her inputs deemed important but also feels Justin expects that her inputs alone will ensure the product fully satisfies the needs of female customers. Justin is influenced by ________ in his interactions with Judy.

Since becoming pregnant, Alice has not been given any long-term, cutting-edge projects; rather she has been given short-term assignments that don't allow for learning new areas. Her manager says he believes short-term is better due to her starting a family. This situation demonstrates

Ricky, a sales manager, can select either Greta or Bob as his new assistant sales manager. Both are equally qualified. He selects Greta because he believes that women are soft-spoken and polite, making better managers. Ricky is influenced by

To avoid sexual harassment, organizations should

James was just hired as a regional director and is just getting to know the sales reps in his region. He wants to increase awareness of diversity among his sales reps. James should

An appliance company is planning to open another manufacturing facility. Top executives, practicing ________, have ensured that the design team for the new site includes women to address any unique needs female employees may have.

Executives at an engineering firm host a quarterly diversity forum. Team members from different cultural backgrounds share information on their cultural norms and there is dialog regarding diversity challenges or opportunities. This is a poor idea because diverting firm resources away from project activities does not contribute to achieving the firm's goals.

All decisions and actions of managers are based on their

Discuss the two moral principles that guide managers in their efforts to meet their ethical imperative and provide an example of how these principles can help companies avoid costly lawsuits.

The Americans with Disabilities Act (ADA)of 1990 requires that

Brad wanted Jamal to play on the company's basketball team because he is African American. Brad is exhibiting ________ when recruiting Jamal for the team.