Question 1

A(n)________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

Accepted Answer

A) control group 
B) talent pool 
C) organization 
D) focus group 
E) quality circle 
A) control group 
B) talent pool 
C) organization 
D) focus group 
E) quality circle

Question 2

The outcome of the control process is the ability to

Accepted Answer

A) measure performance accurately and regulate organizational efficiency and effectiveness. 
B) formulate effective business strategies and plan the allocation of resources. 
C) attract customers by producing goods and services more cheaply than any competitor. 
D) motivate employees to perform at a high level. 
E) decide what organizational goals to pursue. 
A) measure performance accurately and regulate organizational efficiency and effectiveness. 
B) formulate effective business strategies and plan the allocation of resources. 
C) attract customers by producing goods and services more cheaply than any competitor. 
D) motivate employees to perform at a high level. 
E) decide what organizational goals to pursue.

Question 3

Organizations increase their ________ when they reduce the quantity of resources (such as people and raw materials)they use to produce goods or services.

Accepted Answer

A) cost control 
B) efficiency 
C) future growth potential 
D) effectiveness 
E) quality 
A) cost control 
B) efficiency 
C) future growth potential 
D) effectiveness 
E) quality

Question 4

Due to declining global sales, Cookies By Design announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of

Accepted Answer

A) task assessment. 
B) insourcing. 
C) restructuring. 
D) outsourcing. 
E) empowerment. 
A) task assessment. 
B) insourcing. 
C) restructuring. 
D) outsourcing. 
E) empowerment.

Question 5

David, a manager at City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?

Accepted Answer

A) planning 
B) staffing 
C) organizing 
D) structuring 
E) controlling 
A) planning 
B) staffing 
C) organizing 
D) structuring 
E) controlling

Question 6

Mintzberg's roles of monitor, disseminator, and spokesperson are all related to which managerial responsibility?

Accepted Answer

A) decisional 
B) interpersonal 
C) intrapersonal 
D) controlling 
E) informational 
A) decisional 
B) interpersonal 
C) intrapersonal 
D) controlling 
E) informational

Question 7

How has the rise in global organizations put pressure on organizations? Name at least three of the five major challenges for managers that are discussed in the text.

Accepted Answer

Managers and other employees throughout

Question 8

Self-managed teams assume many tasks and responsibilities previously performed by ________ managers, so a company can better utilize its workforce.

Accepted Answer

A) middle 
B) top 
C) first-line 
D) department 
E) outsourced 
A) middle 
B) top 
C) first-line 
D) department 
E) outsourced

Question 9

Explain why some companies use restructuring and outsourcing to maintain a competitive advantage in today's highly competitive marketplace.

Accepted Answer

Both restructuring and outsourcing are u

Question 10

Geraldo is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. This demonstrates ________ skill.

Accepted Answer

A) human 
B) negotiation 
C) technical 
D) conceptual 
E) structural 
A) human 
B) negotiation 
C) technical 
D) conceptual 
E) structural

Question 11

Which scenario shows a manager using human skills to put organizational resources to their best use?

Accepted Answer

A) Marissa uses her marketing knowledge to develop the company's marketing plans. 
B) Hal's company sent him to a seminar to learn about total quality management in order for him to better help improve the products his company produces. 
C) Alison, a new product manager, is often tasked with forming interdepartmental teams due to her reputation for turning a group of employees from different departments into a cohesive team. 
D) Cho, a manager in Research and Development, works long hours to help develop new products that customers will find useful. 
E) Harlan is a manager at a restaurant, and the company's owner asked him to help design a new restaurant in the chain because Harlan has great design ideas. 
A) Marissa uses her marketing knowledge to develop the company's marketing plans. 
B) Hal's company sent him to a seminar to learn about total quality management in order for him to better help improve the products his company produces. 
C) Alison, a new product manager, is often tasked with forming interdepartmental teams due to her reputation for turning a group of employees from different departments into a cohesive team. 
D) Cho, a manager in Research and Development, works long hours to help develop new products that customers will find useful. 
E) Harlan is a manager at a restaurant, and the company's owner asked him to help design a new restaurant in the chain because Harlan has great design ideas.

Question 12

The three steps in planning are deciding which goals to pursue, deciding what strategies to adopt to attain those goals, and

Accepted Answer

A) deciding how to best allocate resources to attain those goals. 
B) creating a system of task and reporting relationships to achieve those goals. 
C) determining how to motivate people to work together to achieve those goals. 
D) creating a clear vision so organizational members understand their roles in achieving those goals. 
E) evaluating how well the organization is achieving those goals. 
A) deciding how to best allocate resources to attain those goals. 
B) creating a system of task and reporting relationships to achieve those goals. 
C) determining how to motivate people to work together to achieve those goals. 
D) creating a clear vision so organizational members understand their roles in achieving those goals. 
E) evaluating how well the organization is achieving those goals.

Question 13

Planning in an organization involves

Accepted Answer

A) establishing task relationships that allow people to work together. 
B) developing strategies for how to achieve high performance. 
C) motivating individuals to achieve organizational goals. 
D) establishing accurate measuring and monitoring systems. 
E) measuring how well the organization has achieved its goals. 
A) establishing task relationships that allow people to work together. 
B) developing strategies for how to achieve high performance. 
C) motivating individuals to achieve organizational goals. 
D) establishing accurate measuring and monitoring systems. 
E) measuring how well the organization has achieved its goals.

Question 14

At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to pursue. The quality that Jeremy displays here is efficiency.

Accepted Answer

A) True 
 B)False

Question 15

________ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself.

Accepted Answer

A) Empowering 
B) Outsourcing 
C) Stratifying 
D) Controlling 
E) Innovating 
A) Empowering 
B) Outsourcing 
C) Stratifying 
D) Controlling 
E) Innovating

Question 16

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

Accepted Answer

A) True 
 B)False

Question 17

Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

Accepted Answer

A) organizing 
B) leading 
C) staffing 
D) controlling 
E) planning 
A) organizing 
B) leading 
C) staffing 
D) controlling 
E) planning

Question 18

When performing the managerial task of planning, managers

Accepted Answer

A) encourage all employees to perform at a high level to help the organization achieve its vision and goals. 
B) use power, personality, and communication skills to coordinate the activities of people and groups. 
C) establish alliances between different organizations to share resources and produce new goods and services. 
D) decide which goals the organization will pursue and what strategies will achieve those goals. 
E) organize people into departments according to the kinds of job-specific tasks they perform. 
A) encourage all employees to perform at a high level to help the organization achieve its vision and goals. 
B) use power, personality, and communication skills to coordinate the activities of people and groups. 
C) establish alliances between different organizations to share resources and produce new goods and services. 
D) decide which goals the organization will pursue and what strategies will achieve those goals. 
E) organize people into departments according to the kinds of job-specific tasks they perform.

Question 19

Top managers are primarily concerned with

Accepted Answer

A) supervising nonmanagerial employees. 
B) training, motivating, and rewarding salespeople. 
C) developing and fine-tuning employee skills. 
D) supervising first-line managers. 
E) deciding which goods a company should produce. 
A) supervising nonmanagerial employees. 
B) training, motivating, and rewarding salespeople. 
C) developing and fine-tuning employee skills. 
D) supervising first-line managers. 
E) deciding which goods a company should produce.

Question 20

Managers select appropriate goals for the organization while performing the ________ managerial task.

Accepted Answer

A) organizing 
B) leading 
C) planning 
D) controlling 
E) restructuring 
A) organizing 
B) leading 
C) planning 
D) controlling 
E) restructuring

A(n)________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

The outcome of the control process is the ability to

Organizations increase their ________ when they reduce the quantity of resources (such as people and raw materials)they use to produce goods or services.

Due to declining global sales, Cookies By Design announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of

David, a manager at City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?

Mintzberg's roles of monitor, disseminator, and spokesperson are all related to which managerial responsibility?

How has the rise in global organizations put pressure on organizations? Name at least three of the five major challenges for managers that are discussed in the text.

Self-managed teams assume many tasks and responsibilities previously performed by ________ managers, so a company can better utilize its workforce.

Explain why some companies use restructuring and outsourcing to maintain a competitive advantage in today's highly competitive marketplace.

Geraldo is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. This demonstrates ________ skill.

Which scenario shows a manager using human skills to put organizational resources to their best use?

The three steps in planning are deciding which goals to pursue, deciding what strategies to adopt to attain those goals, and

Planning in an organization involves

At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to pursue. The quality that Jeremy displays here is efficiency.

________ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself.

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

When performing the managerial task of planning, managers

Top managers are primarily concerned with

Managers select appropriate goals for the organization while performing the ________ managerial task.

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 1: Managers and Managing

A(n)________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

The outcome of the control process is the ability to

Organizations increase their ________ when they reduce the quantity of resources (such as people and raw materials)they use to produce goods or services.

Due to declining global sales, Cookies By Design announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of

David, a manager at City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?

Mintzberg's roles of monitor, disseminator, and spokesperson are all related to which managerial responsibility?

How has the rise in global organizations put pressure on organizations? Name at least three of the five major challenges for managers that are discussed in the text.

Self-managed teams assume many tasks and responsibilities previously performed by ________ managers, so a company can better utilize its workforce.

Explain why some companies use restructuring and outsourcing to maintain a competitive advantage in today's highly competitive marketplace.

Geraldo is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. This demonstrates ________ skill.

Which scenario shows a manager using human skills to put organizational resources to their best use?

The three steps in planning are deciding which goals to pursue, deciding what strategies to adopt to attain those goals, and

Planning in an organization involves

At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to pursue. The quality that Jeremy displays here is efficiency.

________ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself.

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

When performing the managerial task of planning, managers

Top managers are primarily concerned with

Managers select appropriate goals for the organization while performing the ________ managerial task.

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters