Question 1

To increase effectiveness, middle managers

Accepted Answer

A) suggest ways to use resources to improve customer service. 
B) evaluate whether the organization's goals are appropriate. 
C) suggest ways to use resources to improve production. 
D) suggest ways use resources to cut costs. 
E) evaluate the performance of all departments. 
A) suggest ways to use resources to improve customer service. 
B) evaluate whether the organization's goals are appropriate. 
C) suggest ways to use resources to improve production. 
D) suggest ways use resources to cut costs. 
E) evaluate the performance of all departments.

Question 2

________ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

Accepted Answer

A) Efficiency 
B) Task management 
C) Effectiveness 
D) Diversification 
E) Differentiation 
A) Efficiency 
B) Task management 
C) Effectiveness 
D) Diversification 
E) Differentiation

Question 3

Alison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

Accepted Answer

A) planning 
B) organizing 
C) delegating 
D) controlling 
E) structuring 
A) planning 
B) organizing 
C) delegating 
D) controlling 
E) structuring

Question 4

Middle managers are responsible for

Accepted Answer

A) the daily supervision of the nonmanagerial employees. 
B) fine-tuning and developing the skills of top managers. 
C) establishing the organization's goals and visions. 
D) finding the best way to use resources to achieve organizational goals. 
E) creating the top-management team. 
A) the daily supervision of the nonmanagerial employees. 
B) fine-tuning and developing the skills of top managers. 
C) establishing the organization's goals and visions. 
D) finding the best way to use resources to achieve organizational goals. 
E) creating the top-management team.

Question 5

A company asked its managers to focus their efforts on improving the quality of one of its products. The new product is more advanced than those of its competitors, and customers are willing to pay more for the higher quality. By ________, this company outperformed its competitors by producing a product more efficiently and effectively than they did.

Accepted Answer

A) creating core competency 
B) building a competitive advantage 
C) restructuring 
D) utilizing management stratification 
E) employing empowerment 
A) creating core competency 
B) building a competitive advantage 
C) restructuring 
D) utilizing management stratification 
E) employing empowerment

Question 6

A struggling manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. This strategy worked and the company remained in business. The company utilized ________ by developing the new vision and strategies.

Accepted Answer

A) turnaround management 
B) crisis management 
C) total quality management 
D) stratification 
E) restructuring 
A) turnaround management 
B) crisis management 
C) total quality management 
D) stratification 
E) restructuring

Question 7

The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers.

Accepted Answer

A) True 
 B)False

Question 8

Briefly describe the three different kinds of managerial skills and explain why each of the skills is critical for managers. Using a current or past boss as an example, how does (did)he or she use these skills?

Accepted Answer

Conceptual skills are demonstrated in th

Question 9

________ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

Accepted Answer

A) Human 
B) Technical 
C) Conceptual 
D) Structural 
E) Departmental 
A) Human 
B) Technical 
C) Conceptual 
D) Structural 
E) Departmental

Question 10

A consequence of empowerment is a(n)

Accepted Answer

A) decrease in number of managers. 
B) decrease in effectiveness. 
C) increase in performance. 
D) decrease in performance. 
E) increase in turnover. 
A) decrease in number of managers. 
B) decrease in effectiveness. 
C) increase in performance. 
D) decrease in performance. 
E) increase in turnover.

Question 11

Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

Accepted Answer

A) product that customers want, but that is too expensive for them to buy. 
B) quality product that customers want at a price they can afford. 
C) low-quality product that customers do not want. 
D) high-quality product that customers do not want. 
E) high-quality product that the company makes a profit on. 
A) product that customers want, but that is too expensive for them to buy. 
B) quality product that customers want at a price they can afford. 
C) low-quality product that customers do not want. 
D) high-quality product that customers do not want. 
E) high-quality product that the company makes a profit on.

Question 12

Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.

Accepted Answer

A) True 
 B)False

Question 13

Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential ________ tasks.

Accepted Answer

A) marketing 
B) management 
C) finance and accounting 
D) operations 
E) entrepreneurial 
A) marketing 
B) management 
C) finance and accounting 
D) operations 
E) entrepreneurial

Question 14

A core competency is

Accepted Answer

A) the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another. 
B) the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively. 
C) a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals. 
D) a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. 
E) the ability to analyze and diagnose a situation and to distinguish between cause and effect. 
A) the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another. 
B) the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively. 
C) a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals. 
D) a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. 
E) the ability to analyze and diagnose a situation and to distinguish between cause and effect.

Question 15

What is empowerment? In your experience, how does empowering employees benefit an organization?

Accepted Answer

Managers have sought to increase efficie

Question 16

What is a characteristic of first-line managers?

Accepted Answer

A) They are responsible for finding the best way to organize human resources and other organizational assets. 
B) They evaluate whether the organization's goals are appropriate. 
C) They are responsible for daily supervision of the nonmanagerial employees. 
D) They instruct top managers on the suitability of organizational goals. 
E) They develop and fine-tune the skills and know-how of middle managers. 
A) They are responsible for finding the best way to organize human resources and other organizational assets. 
B) They evaluate whether the organization's goals are appropriate. 
C) They are responsible for daily supervision of the nonmanagerial employees. 
D) They instruct top managers on the suitability of organizational goals. 
E) They develop and fine-tune the skills and know-how of middle managers.

Question 17

If you were an accountant and spent your days working on spreadsheets on the computer, you would be using your technical skills.

Accepted Answer

A) True 
 B)False

Question 18

Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups so their activities and efforts are in harmony. Mei exhibits the managerial skill of

Accepted Answer

A) leading. 
B) planning. 
C) strategizing. 
D) reviewing. 
E) controlling. 
A) leading. 
B) planning. 
C) strategizing. 
D) reviewing. 
E) controlling.

Question 19

Ramses is a highly effective manager. This implies that he

Accepted Answer

A) is likely to spend lavishly on resources. 
B) is highly compliant. 
C) disfavors employee empowerment. 
D) chooses appropriate goals and then achieves them. 
E) is overly ambitious. 
A) is likely to spend lavishly on resources. 
B) is highly compliant. 
C) disfavors employee empowerment. 
D) chooses appropriate goals and then achieves them. 
E) is overly ambitious.

Question 20

When Company XYZ needed to reduce costs to meet its annual profitability goal, it reduced levels in its hierarchy and laid off ten percent of its workers. This is an example of restructuring.

Accepted Answer

A) True 
 B)False

To increase effectiveness, middle managers

________ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

Alison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

Middle managers are responsible for

A struggling manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. This strategy worked and the company remained in business. The company utilized ________ by developing the new vision and strategies.

The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers.

Briefly describe the three different kinds of managerial skills and explain why each of the skills is critical for managers. Using a current or past boss as an example, how does (did)he or she use these skills?

________ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

A consequence of empowerment is a(n)

Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.

Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential ________ tasks.

A core competency is

What is empowerment? In your experience, how does empowering employees benefit an organization?

What is a characteristic of first-line managers?

If you were an accountant and spent your days working on spreadsheets on the computer, you would be using your technical skills.

Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups so their activities and efforts are in harmony. Mei exhibits the managerial skill of

Ramses is a highly effective manager. This implies that he

When Company XYZ needed to reduce costs to meet its annual profitability goal, it reduced levels in its hierarchy and laid off ten percent of its workers. This is an example of restructuring.

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 1: Managers and Managing

To increase effectiveness, middle managers

________ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

Alison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

Middle managers are responsible for

A struggling manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. This strategy worked and the company remained in business. The company utilized ________ by developing the new vision and strategies.

The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers.

Briefly describe the three different kinds of managerial skills and explain why each of the skills is critical for managers. Using a current or past boss as an example, how does (did)he or she use these skills?

________ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

A consequence of empowerment is a(n)

Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.

Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential ________ tasks.

A core competency is

What is empowerment? In your experience, how does empowering employees benefit an organization?

What is a characteristic of first-line managers?

If you were an accountant and spent your days working on spreadsheets on the computer, you would be using your technical skills.

Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups so their activities and efforts are in harmony. Mei exhibits the managerial skill of

Ramses is a highly effective manager. This implies that he

When Company XYZ needed to reduce costs to meet its annual profitability goal, it reduced levels in its hierarchy and laid off ten percent of its workers. This is an example of restructuring.

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters