Question 1

Organizational performance is most likely to

Accepted Answer

A) increase with an increase in efficiency and effectiveness. 
B) increase with a decrease in efficiency and effectiveness. 
C) remain unchanged with a decrease in efficiency and effectiveness. 
D) decrease with an increase in efficiency and effectiveness. 
E) remain unchanged with an increase in efficiency and effectiveness. 
A) increase with an increase in efficiency and effectiveness. 
B) increase with a decrease in efficiency and effectiveness. 
C) remain unchanged with a decrease in efficiency and effectiveness. 
D) decrease with an increase in efficiency and effectiveness. 
E) remain unchanged with an increase in efficiency and effectiveness.

Question 2

Jack's Sprouts markets canned vegetables. In recent years, Jack's Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack's Sprouts decided to lay off those who lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Jack's Sprouts' CEO?

Accepted Answer

A) Eloise, who is ambitious and favors directional planning 
B) Kermit, who spends lavishly on resources and is averse to taking responsibilities 
C) Juanita, who chooses appropriate goals to pursue, but does not always succeed due to resource constraints 
D) Margot, who sets high targets for herself and her team, and makes the best use of available resources to meet them 
E) Andrew, who plans carefully and only chooses realistic goals to pursue 
A) Eloise, who is ambitious and favors directional planning 
B) Kermit, who spends lavishly on resources and is averse to taking responsibilities 
C) Juanita, who chooses appropriate goals to pursue, but does not always succeed due to resource constraints 
D) Margot, who sets high targets for herself and her team, and makes the best use of available resources to meet them 
E) Andrew, who plans carefully and only chooses realistic goals to pursue

Question 3

Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing?

Accepted Answer

A) planning 
B) leading 
C) organizing 
D) controlling 
E) consolidating 
A) planning 
B) leading 
C) organizing 
D) controlling 
E) consolidating

Question 4

The public relations manager of an oil company explained what the company intended to do to tackle the threat to marine life caused by an oil spill when one of its tankers crashed. According to Mintzberg, the public relations manager is playing the role of a

Accepted Answer

A) liaison. 
B) figurehead. 
C) leader. 
D) disseminator. 
E) spokesperson. 
A) liaison. 
B) figurehead. 
C) leader. 
D) disseminator. 
E) spokesperson.

Question 5

Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

Accepted Answer

A) liaison. 
B) disturbance handler. 
C) monitor. 
D) disseminator. 
E) figurehead. 
A) liaison. 
B) disturbance handler. 
C) monitor. 
D) disseminator. 
E) figurehead.

Question 6

________ is the process of creating new or improved products that customers want.

Accepted Answer

A) Competitive advantage 
B) Total quality management 
C) Turnaround management 
D) Innovation 
E) Core competency 
A) Competitive advantage 
B) Total quality management 
C) Turnaround management 
D) Innovation 
E) Core competency

Question 7

Describe the three planning steps in the text and explain how this process can affect a manager's ability to succeed.

Accepted Answer

The three steps involved in planning are

Question 8

A large airline appointed an engineer to be the link between the company's research and development department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by the airline is in the role of a

Accepted Answer

A) monitor. 
B) leader. 
C) figurehead. 
D) resource allocator. 
E) liaison. 
A) monitor. 
B) leader. 
C) figurehead. 
D) resource allocator. 
E) liaison.

Question 9

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a

Accepted Answer

A) low-quality product that the company makes a profit on. 
B) high-quality product that the company makes a profit on. 
C) low-quality product that customers do not want. 
D) high-quality product that customers do not want. 
E) high-quality product that customers can afford. 
A) low-quality product that the company makes a profit on. 
B) high-quality product that the company makes a profit on. 
C) low-quality product that customers do not want. 
D) high-quality product that customers do not want. 
E) high-quality product that customers can afford.

Question 10

Huan, a manager, is working with her company's labor union to reach an agreement about pay increases and benefits for her employees. She is performing the role of negotiator, which is a(n)________ responsibility, according to Mintzberg.

Accepted Answer

A) decisional 
B) interpersonal 
C) intrapersonal 
D) controlling 
E) informational 
A) decisional 
B) interpersonal 
C) intrapersonal 
D) controlling 
E) informational

Question 11

José is the manager of Sandy's Candy, a popular confectioner in Illinois. He is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines that employees are expected to follow at work. According to Mintzberg, he is performing the role of a

Accepted Answer

A) figurehead. 
B) negotiator. 
C) monitor. 
D) liaison. 
E) resource allocator. 
A) figurehead. 
B) negotiator. 
C) monitor. 
D) liaison. 
E) resource allocator.

Question 12

Top managers are

Accepted Answer

A) often called supervisors. 
B) responsible for daily supervision of the nonmanagerial employees. 
C) expected to spend more time leading and controlling than planning and organizing. 
D) not expected to establish organizational goals. 
E) tasked with cross-departmental responsibility. 
A) often called supervisors. 
B) responsible for daily supervision of the nonmanagerial employees. 
C) expected to spend more time leading and controlling than planning and organizing. 
D) not expected to establish organizational goals. 
E) tasked with cross-departmental responsibility.

Question 13

You have just been hired to manage an IHOP restaurant. How would you use the four building blocks of competitive advantage to increase your restaurant's market share?

Accepted Answer

The four building blocks of competitive

Question 14

Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.

Accepted Answer

A) True 
 B)False

Question 15

You are a new manager in a growing company. You start out as a first-line manager but soon are promoted to a middle management position, and eventually to a top management position. Explain the difference between these levels of management by detailing what tasks you would be expected to perform.

Accepted Answer

Organizations normally have three levels

Question 16

Describe the two categories of global crisis management, giving recent examples. Using one recent example for each, discuss ways a company might manage the crisis to avoid disaster.

Accepted Answer

The causes of global crises or disasters

Question 17

The four building blocks of competitive advantage are superior efficiency; speed, flexibility, and innovation; responsiveness to customers; and

Accepted Answer

A) cost control. 
B) quality. 
C) future growth potential. 
D) geographic location. 
E) employee satisfaction. 
A) cost control. 
B) quality. 
C) future growth potential. 
D) geographic location. 
E) employee satisfaction.

Question 18

Supervisors are also referred to as ________ managers.

Accepted Answer

A) first-line 
B) middle 
C) top 
D) interim 
E) executive 
A) first-line 
B) middle 
C) top 
D) interim 
E) executive

Question 19

Controlling is the managerial task that involves

Accepted Answer

A) deciding what organizational goals to pursue. 
B) obtaining customers by producing goods and services more cheaply than any competitor. 
C) taking any corrective actions needed to maintain or improve performance. 
D) using personality to establish equilibrium in the workplace. 
E) motivating people to perform at a high level. 
A) deciding what organizational goals to pursue. 
B) obtaining customers by producing goods and services more cheaply than any competitor. 
C) taking any corrective actions needed to maintain or improve performance. 
D) using personality to establish equilibrium in the workplace. 
E) motivating people to perform at a high level.

Question 20

Natalie, who supervises 15 people in her department, recently met with her superiors to discuss her performance as a supervisor in controlling the behavior of her direct reports. Getting this feedback will help her develop her ________ skills.

Accepted Answer

A) job-specific 
B) conceptual 
C) human 
D) technical 
E) departmental 
A) job-specific 
B) conceptual 
C) human 
D) technical 
E) departmental

Organizational performance is most likely to

The public relations manager of an oil company explained what the company intended to do to tackle the threat to marine life caused by an oil spill when one of its tankers crashed. According to Mintzberg, the public relations manager is playing the role of a

Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

________ is the process of creating new or improved products that customers want.

Describe the three planning steps in the text and explain how this process can affect a manager's ability to succeed.

A large airline appointed an engineer to be the link between the company's research and development department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by the airline is in the role of a

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a

Huan, a manager, is working with her company's labor union to reach an agreement about pay increases and benefits for her employees. She is performing the role of negotiator, which is a(n)________ responsibility, according to Mintzberg.

Top managers are

You have just been hired to manage an IHOP restaurant. How would you use the four building blocks of competitive advantage to increase your restaurant's market share?

Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.

You are a new manager in a growing company. You start out as a first-line manager but soon are promoted to a middle management position, and eventually to a top management position. Explain the difference between these levels of management by detailing what tasks you would be expected to perform.

Describe the two categories of global crisis management, giving recent examples. Using one recent example for each, discuss ways a company might manage the crisis to avoid disaster.

The four building blocks of competitive advantage are superior efficiency; speed, flexibility, and innovation; responsiveness to customers; and

Supervisors are also referred to as ________ managers.

Controlling is the managerial task that involves

Natalie, who supervises 15 people in her department, recently met with her superiors to discuss her performance as a supervisor in controlling the behavior of her direct reports. Getting this feedback will help her develop her ________ skills.

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 1: Managers and Managing

Organizational performance is most likely to

The public relations manager of an oil company explained what the company intended to do to tackle the threat to marine life caused by an oil spill when one of its tankers crashed. According to Mintzberg, the public relations manager is playing the role of a

Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

________ is the process of creating new or improved products that customers want.

Describe the three planning steps in the text and explain how this process can affect a manager's ability to succeed.

A large airline appointed an engineer to be the link between the company's research and development department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by the airline is in the role of a

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a

Huan, a manager, is working with her company's labor union to reach an agreement about pay increases and benefits for her employees. She is performing the role of negotiator, which is a(n)________ responsibility, according to Mintzberg.

Top managers are

You have just been hired to manage an IHOP restaurant. How would you use the four building blocks of competitive advantage to increase your restaurant's market share?

Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.

You are a new manager in a growing company. You start out as a first-line manager but soon are promoted to a middle management position, and eventually to a top management position. Explain the difference between these levels of management by detailing what tasks you would be expected to perform.

Describe the two categories of global crisis management, giving recent examples. Using one recent example for each, discuss ways a company might manage the crisis to avoid disaster.

The four building blocks of competitive advantage are superior efficiency; speed, flexibility, and innovation; responsiveness to customers; and

Supervisors are also referred to as ________ managers.

Controlling is the managerial task that involves

Natalie, who supervises 15 people in her department, recently met with her superiors to discuss her performance as a supervisor in controlling the behavior of her direct reports. Getting this feedback will help her develop her ________ skills.

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters