Question 1

Which of the following is an example of an MBO objective?

Accepted Answer

A)  Train employees to use new invoicing software. 
B)  Improve customer service. 
C)  Modernize outdated equipment. 
D)  Increase employee satisfaction. 
E)  Decrease payroll costs by 6%. 
A)  Train employees to use new invoicing software. 
B)  Improve customer service. 
C)  Modernize outdated equipment. 
D)  Increase employee satisfaction. 
E)  Decrease payroll costs by 6%.

Question 2

What term is used for work groups of employees and supervisors who meet regularly to discuss their quality problems and recommend solutions?

Accepted Answer

A)  mixed-motive decision teams 
B)  quality circles 
C)  cooperative groups 
D)  evaluation teams 
E)  department teams 
A)  mixed-motive decision teams 
B)  quality circles 
C)  cooperative groups 
D)  evaluation teams 
E)  department teams

Question 3

Clarify the key relationships in expectancy theory.

Accepted Answer

Expectancy theory predicts that an emplo

Question 4

Higher-order needs are satisfied externally, whereas lower-order needs are predominantly satisfied internally.

Accepted Answer

A) True 
 B)False

Question 5

Which one of the following is not one of the guidelines for enriching jobs?

Accepted Answer

A)  establish client relationships 
B)  form job redesign units 
C)  open feedback channels 
D)  expand jobs vertically 
E)  combine tasks 
A)  establish client relationships 
B)  form job redesign units 
C)  open feedback channels 
D)  expand jobs vertically 
E)  combine tasks

Question 6

Which of the following is an example of a piece-rate plan?

Accepted Answer

A)  commission 
B)  time and a half for overtime 
C)  productivity bonus 
D)  US$2 for each unit produced 
E)  none of the above 
A)  commission 
B)  time and a half for overtime 
C)  productivity bonus 
D)  US$2 for each unit produced 
E)  none of the above

Question 7

Describe Maslow's hierarchy of needs.

Accepted Answer

Maslow's hierarchy of needs hypothesized

Question 8

What is the major problem with Maslow's hierarchy of needs in organizational behavior?

Accepted Answer

A)  It is almost impossible to assess how well an individual has a particular need filled. 
B)  It is vague as to how a workplace can satisfy higher-order needs. 
C)  It is difficult to apply to the workplace. 
D)  There is little evidence that needs are structured or operate in the way it describes. 
E)  Its terminology tends to alienate those to whom it is applied. 
A)  It is almost impossible to assess how well an individual has a particular need filled. 
B)  It is vague as to how a workplace can satisfy higher-order needs. 
C)  It is difficult to apply to the workplace. 
D)  There is little evidence that needs are structured or operate in the way it describes. 
E)  Its terminology tends to alienate those to whom it is applied.

Question 9

How are flexible benefits linked with expectancy theory?

Accepted Answer

Giving all employees the same benefits a

Question 10

Management by Objectives (MBO) emphasizes translating overall organizational objectives into___________ .

Accepted Answer

A)  capital gains 
B)  specific objectives for organizational units and individual members 
C)  operational units 
D)  personal gain 
E)  terms that the individual worker can understand and accept 
A)  capital gains 
B)  specific objectives for organizational units and individual members 
C)  operational units 
D)  personal gain 
E)  terms that the individual worker can understand and accept

Question 11

When extrinsic rewards are given to someone for performing an interesting task, it causes intrinsic interest in the task itself to decline.

Accepted Answer

A) True 
 B)False

Question 12

Allied General Hospital employs many individuals and has decided to try to increase motivation through job redesign and flexible scheduling. You have been hired as a consultant to help them design and implement the programs.
-Members of the nighttime cleaning staff are generally low skilled and would probably be motivated by___________ .

Accepted Answer

A)  job enrichment 
B)  job enlargement 
C)  flexible work hours 
D)  all of the above 
E)  none of the above 
A)  job enrichment 
B)  job enlargement 
C)  flexible work hours 
D)  all of the above 
E)  none of the above

Question 13

Jobs that have the intrinsic elements of variety, identity, significance, autonomy, and feedback are more satisfying and generate higher performance from people than jobs that lack these characteristics.

Accepted Answer

A) True 
 B)False

Question 14

The basic concepts underlying goal-setting theory and reinforcement theory are at odds.

Accepted Answer

A) True 
 B)False

Question 15

Jasmine is trying to gain control of her department. Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can do the job better than her predecessors and wants people to know that this is so. What need would McClelland say primarily drives Jasmine in this case?

Accepted Answer

A)  the need for control 
B)  the need for power 
C)  the need for attainment 
D)  the need for achievement 
E)  the need for influence 
A)  the need for control 
B)  the need for power 
C)  the need for attainment 
D)  the need for achievement 
E)  the need for influence

Question 16

Hannah is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for sloppy work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hannah will most likely perceive that there is a problem in which of the following relationships?

Accepted Answer

A)  rewards-personal goals 
B)  performance-achievement 
C)  performance-reward 
D)  rewards-effort 
E)  effort-performance 
A)  rewards-personal goals 
B)  performance-achievement 
C)  performance-reward 
D)  rewards-effort 
E)  effort-performance

Question 17

It is possible for an employee to perceive injustice even if the amount and allocation of rewards among individuals is perceived as fair.

Accepted Answer

A) True 
 B)False

Question 18

In expectancy theory, the strength of a person's motivation to perform depends in part on how strongly he believes he can achieve what he attempts.

Accepted Answer

A) True 
 B)False

Question 19

A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be responsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes?

Accepted Answer

A)  job sharing 
B)  job rotation 
C)  job enlargement 
D)  job enrichment 
E)  flextime 
A)  job sharing 
B)  job rotation 
C)  job enlargement 
D)  job enrichment 
E)  flextime

Question 20

How is the motivational potential score (MPS) calculated?

Accepted Answer

A)  3(skill variety + task identity + task significance) + autonomy + feedback 
B)  skill variety x task identity x task significance + autonomy + feedback 
C)  (skill variety + task identity + task significance)/3 x autonomy x feedback 
D)  (skill variety + task identity + task significance + autonomy + feedback)/5 
E)  skill variety x task identity x task significance x autonomy x feedback 
A)  3(skill variety + task identity + task significance) + autonomy + feedback 
B)  skill variety x task identity x task significance + autonomy + feedback 
C)  (skill variety + task identity + task significance)/3 x autonomy x feedback 
D)  (skill variety + task identity + task significance + autonomy + feedback)/5 
E)  skill variety x task identity x task significance x autonomy x feedback

Which of the following is an example of an MBO objective?

What term is used for work groups of employees and supervisors who meet regularly to discuss their quality problems and recommend solutions?

Clarify the key relationships in expectancy theory.

Higher-order needs are satisfied externally, whereas lower-order needs are predominantly satisfied internally.

Which one of the following is not one of the guidelines for enriching jobs?

Which of the following is an example of a piece-rate plan?

Describe Maslow's hierarchy of needs.

What is the major problem with Maslow's hierarchy of needs in organizational behavior?

How are flexible benefits linked with expectancy theory?

Management by Objectives (MBO) emphasizes translating overall organizational objectives into___________ .

When extrinsic rewards are given to someone for performing an interesting task, it causes intrinsic interest in the task itself to decline.

Jobs that have the intrinsic elements of variety, identity, significance, autonomy, and feedback are more satisfying and generate higher performance from people than jobs that lack these characteristics.

The basic concepts underlying goal-setting theory and reinforcement theory are at odds.

It is possible for an employee to perceive injustice even if the amount and allocation of rewards among individuals is perceived as fair.

In expectancy theory, the strength of a person's motivation to perform depends in part on how strongly he believes he can achieve what he attempts.

How is the motivational potential score (MPS) calculated?

What Is Organizational Behavior

Attitudes and Job Satisfaction

Perception and Individual Decision Making

Emotions and Moods

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Human Resource Policies and Practices in the Arab World

Organizational Change and Stress Management

Organizational Behavior in the Family Business

Intercultural Management: the Significance to Organizational Behavior

Female Entrepreneurs in the Arab World

Filters

Exam 4: Motivation: Concepts and Applications

Which of the following is an example of an MBO objective?

What term is used for work groups of employees and supervisors who meet regularly to discuss their quality problems and recommend solutions?

Clarify the key relationships in expectancy theory.

Higher-order needs are satisfied externally, whereas lower-order needs are predominantly satisfied internally.

Which one of the following is not one of the guidelines for enriching jobs?

Which of the following is an example of a piece-rate plan?

Describe Maslow's hierarchy of needs.

What is the major problem with Maslow's hierarchy of needs in organizational behavior?

How are flexible benefits linked with expectancy theory?

Management by Objectives (MBO) emphasizes translating overall organizational objectives into___________ .

When extrinsic rewards are given to someone for performing an interesting task, it causes intrinsic interest in the task itself to decline.

Jobs that have the intrinsic elements of variety, identity, significance, autonomy, and feedback are more satisfying and generate higher performance from people than jobs that lack these characteristics.

The basic concepts underlying goal-setting theory and reinforcement theory are at odds.

It is possible for an employee to perceive injustice even if the amount and allocation of rewards among individuals is perceived as fair.

In expectancy theory, the strength of a person's motivation to perform depends in part on how strongly he believes he can achieve what he attempts.

How is the motivational potential score (MPS) calculated?

What Is Organizational Behavior

Attitudes and Job Satisfaction

Perception and Individual Decision Making

Emotions and Moods

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Human Resource Policies and Practices in the Arab World

Organizational Change and Stress Management

Organizational Behavior in the Family Business

Intercultural Management: the Significance to Organizational Behavior

Female Entrepreneurs in the Arab World

Filters