Exam 2: Attitudes and Job Satisfaction

An organizational commitment to remain with a company because of moral or ethical obligations is affective commitment.

The more specific the attitude and the more specific the behavior, the stronger the link between the two.

List and explain the four ways employees can express job dissatisfaction.

Amir is dissatisfied with the way that his manager treats him. He has quit his job and found a new position with another firm. He has expressed his dissatisfaction through __________________.

Most of the research in OB has been concerned with three attitudes: job satisfaction, job involvement, and organizational commitment. Explain the difference between these attitudes.

Define and discuss the theory of cognitive dissonance.

Who appears to have the highest levels of job satisfaction?

Attitude surveys alert managers to potential problems.

Rewards can offset dissonance.

The intent to act in a certain way is the affective component of an attitude.

The ________________component of an attitude is the emotional or feeling component of that attitude.

Why should managers be interested in their employees' attitudes?

Attitudes are often concrete matters of fact.

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage. -It is safe to say that this wouldn't be a problem if Mrs. Ibrahim was _____________.

All the following are moderating variables in the attitude behavior relationship: importance of the attitude, its applicability, its accessibility, social pressures, and direct experience.

Your supervisor is trying to assess the degree to which those working for her are satisfied with their jobs. You are trying to gather information from your peers that might help her in her aim to improve job satisfaction. -You should advise your supervisor that there is renewed support for the satisfaction-performance relationship at the organizational level.

The theory of cognitive dissonance was proposed by ________________ .

Attitudes are evaluative statements.

Which of the following is true regarding the relationship between satisfaction and absenteeism?

Jemima is a courier, delivering parcels throughout the metropolitan area. Although she considers herself law abiding, she often breaks the speed limit while making her deliveries. Which of the following statements does not reflect a likely response to the conflict between her attitude and her behavior?