Question 1

Which of the following is an example of an attitude?

Accepted Answer

A)  Satisfaction with a job well done. 
B)  The avoidance of a restaurant where one once received bad service. 
C)  The observation that most dogs have four legs. 
D)  The opinion that it is never acceptable to steal. 
E)  Anger at being unfairly accused of a wrongdoing. 
A)  Satisfaction with a job well done. 
B)  The avoidance of a restaurant where one once received bad service. 
C)  The observation that most dogs have four legs. 
D)  The opinion that it is never acceptable to steal. 
E)  Anger at being unfairly accused of a wrongdoing.

Question 2

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage.
-Mrs. Ibrahim comes to you for an explanation of why she is so uncomfortable. You might refer her to the theories of ______________.

Accepted Answer

A)  Maslow 
B)  Skinner 
C)  Surber 
D)  Festinger 
E)  Hofstede 
A)  Maslow 
B)  Skinner 
C)  Surber 
D)  Festinger 
E)  Hofstede

Question 3

Discuss cognitive dissonance theory. How do individuals seek consistency among their attitudes, and between their attitudes and their behavior?

Accepted Answer

Cognitive dissonance refers to any incom

Question 4

Neglect is an active and destructive response to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 5

The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the  __________________component of an attitude.

Accepted Answer

A)  cognitive 
B)  affective 
C)  reflective 
D)  reactive 
E)  behavioral 
A)  cognitive 
B)  affective 
C)  reflective 
D)  reactive 
E)  behavioral

Question 6

The following are methods of measuring employee attitudes: 
I.	a one-question global rating
II.	a summation score made up of a number of job facets
III.	a 360° battery

-Which of these methods are the best to use in order to measure job satisfaction?

Accepted Answer

A)  III only 
B)  II only 
C)  II or III are equally as good 
D)  I only 
E)  I and II are equally as good 
A)  III only 
B)  II only 
C)  II or III are equally as good 
D)  I only 
E)  I and II are equally as good

Question 7

If the elements creating dissonance are relatively unimportant, the pressure to correct this imbalance will be low.

Accepted Answer

A) True 
 B)False

Question 8

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mahir, Sameh, and Tanya are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Sameh has composed a list of concerns along with her suggestions for improving conditions. Sameh is dealing with her dissatisfaction through  ________________ .

Accepted Answer

A)  loyalty 
B)  voice 
C)  exit 
D)  acceptance 
E)  neglect 
A)  loyalty 
B)  voice 
C)  exit 
D)  acceptance 
E)  neglect

Question 9

If there is an inconsistency between an individual's attitude on a specific issue and his or her behavior, there are only two courses of action available-alter the attitude or alter the behavior.

Accepted Answer

A) True 
 B)False

Question 10

Organizational commitment is defined as ________________.

Accepted Answer

A)  the degree to which an employee's sense of fulfillment and self worth is related to their job 
B)  the amount of effort an employee will make in order to keep or advance their position in an organization 
C)  the degree to which an employee identifies with the organization they work for and its goals 
D)  the degree to which an employee believes their work impacts their organization 
E)  an employee's belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly 
A)  the degree to which an employee's sense of fulfillment and self worth is related to their job 
B)  the amount of effort an employee will make in order to keep or advance their position in an organization 
C)  the degree to which an employee identifies with the organization they work for and its goals 
D)  the degree to which an employee believes their work impacts their organization 
E)  an employee's belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly

Question 11

Discuss how job satisfaction can impact employee productivity, absenteeism and turnover.

Accepted Answer

At the individual level, the evidence su

Question 12

Which of the following statements is not true?

Accepted Answer

A)  Dissatisfied customers can increase an employee's job dissatisfaction. 
B)  Satisfied employees are likely to be more productive. 
C)  In service organizations, customer retention and defection are highly dependent on how front-line employees deal with customers. 
D)  The most effective way to improve job satisfaction is a raise in pay. 
E)  Satisfied employees increase customer satisfaction and loyalty. 
A)  Dissatisfied customers can increase an employee's job dissatisfaction. 
B)  Satisfied employees are likely to be more productive. 
C)  In service organizations, customer retention and defection are highly dependent on how front-line employees deal with customers. 
D)  The most effective way to improve job satisfaction is a raise in pay. 
E)  Satisfied employees increase customer satisfaction and loyalty.

Question 13

Discuss whether employee satisfaction is related to positive customer outcomes.

Accepted Answer

The evidence indicates that satisfied em

Question 14

Your supervisor is trying to assess the degree to which those working for her are satisfied with their jobs. You are trying to gather information from your peers that might help her in her aim to improve job satisfaction.
-She will find that turnover and absenteeism are both negatively related to satisfaction, but the correlation is stronger for absenteeism than for turnover.

Accepted Answer

A) True 
 B)False

Question 15

If individuals perceive the dissonance to be an uncontrollable result, they are less likely to be receptive to attitude change.

Accepted Answer

A) True 
 B)False

Which of the following is an example of an attitude?

Discuss cognitive dissonance theory. How do individuals seek consistency among their attitudes, and between their attitudes and their behavior?

Neglect is an active and destructive response to dissatisfaction.

The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the __________________component of an attitude.

The following are methods of measuring employee attitudes: I. a one-question global rating II. a summation score made up of a number of job facets III. a 360° battery -Which of these methods are the best to use in order to measure job satisfaction?

If the elements creating dissonance are relatively unimportant, the pressure to correct this imbalance will be low.

If there is an inconsistency between an individual's attitude on a specific issue and his or her behavior, there are only two courses of action available-alter the attitude or alter the behavior.

Organizational commitment is defined as ________________.

Discuss how job satisfaction can impact employee productivity, absenteeism and turnover.

Which of the following statements is not true?

Discuss whether employee satisfaction is related to positive customer outcomes.

If individuals perceive the dissonance to be an uncontrollable result, they are less likely to be receptive to attitude change.

What Is Organizational Behavior

Perception and Individual Decision Making

Motivation: Concepts and Applications

Emotions and Moods

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Human Resource Policies and Practices in the Arab World

Organizational Change and Stress Management

Organizational Behavior in the Family Business

Intercultural Management: the Significance to Organizational Behavior

Female Entrepreneurs in the Arab World

Filters

Exam 2: Attitudes and Job Satisfaction

Which of the following is an example of an attitude?

Discuss cognitive dissonance theory. How do individuals seek consistency among their attitudes, and between their attitudes and their behavior?

Neglect is an active and destructive response to dissatisfaction.

The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the __________________component of an attitude.

The following are methods of measuring employee attitudes: I. a one-question global rating II. a summation score made up of a number of job facets III. a 360° battery -Which of these methods are the best to use in order to measure job satisfaction?

If the elements creating dissonance are relatively unimportant, the pressure to correct this imbalance will be low.

If there is an inconsistency between an individual's attitude on a specific issue and his or her behavior, there are only two courses of action available-alter the attitude or alter the behavior.

Organizational commitment is defined as ________________.

Discuss how job satisfaction can impact employee productivity, absenteeism and turnover.

Which of the following statements is not true?

Discuss whether employee satisfaction is related to positive customer outcomes.

If individuals perceive the dissonance to be an uncontrollable result, they are less likely to be receptive to attitude change.

What Is Organizational Behavior

Perception and Individual Decision Making

Motivation: Concepts and Applications

Emotions and Moods

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Human Resource Policies and Practices in the Arab World

Organizational Change and Stress Management

Organizational Behavior in the Family Business

Intercultural Management: the Significance to Organizational Behavior

Female Entrepreneurs in the Arab World

Filters