Exam 2: Attitudes and Job Satisfaction

The attitude-behavior relationship is likely to be much stronger if the attitude________ .

Voice is an active and constructive response to dissatisfaction.

Any incompatibility between two or more attitudes or between behavior and attitudes results in __________________ .

Haroun is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Haroun has decided that if he just waits, conditions will improve. Haroun's approach to this problem is termed ________________.

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage. -Mrs. Ibrahim can be expected to relieve the discomfort she is experiencing by ________.

Loyalty is a passive and constructive response to dissatisfaction.

According to Festinger, people will seek a(an) ________________ .

Jamila is a security officer. Jamila believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jamila becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jamila's attitude to the employees who did not sign out of the office?

There are three components of an attitude: cognition, affect, and behavior.

Which of the following statements would have been most likely made by an employee with a high degree of job involvement?

Research has concluded that people seek consistency among their attitudes but not between their attitudes and behavior.

Festinger argued that individuals will seek a stable state where there is a minimum of dissonance.

Which of the following is not generally true?

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of_____________ .

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________________ .

In her work in the publishing industry, Zara seeks out new authors who she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Zara believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. -How can Zara's job attitudes best be described?

"Dissonance" means ________________ .

Festinger argued that cognitive dissonance is_____________ .

At the individual level, satisfaction generally leads to productivity.

A person with a high level of job satisfaction holds positive attitudes toward the job.