Exam 2: Attitudes and Job Satisfaction

Asking employees how they feel about key elements in a job, then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

Organizational commitment is a measure of the personal compatibility of a person and their position.

Discuss the three components of an attitude.

An important moderator of the satisfaction-turnover relationship is the_____________.

What refers to an individual's general attitude toward his or her job?

Cognitive dissonance explains the linkage between attitudes and behavior.

Which of the following statements is not a finding from independent studies conducted recently among workers in the Arab world?

Actively and constructively attempting to improve conditions is expressing dissatisfaction through loyalty.

Summing up responses to a number of job factors achieves a more accurate evaluation of job satisfaction than does a single global rating.

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage. -In this situation Mrs. Ibrahim has a/an that is in conflict with a/an ________________.

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

What are the major causes of job satisfaction?

Perceived Organizational Support (POS) is best described as:

Compared to people who have a negative core self-evaluation, people who have a positive core self evaluation __________________.

Superior performers who are dissatisfied are more likely to leave than poor performers who are dissatisfied.

Job involvement refers to an individual's general attitude toward his or her job.

In organizations, attitudes are important because they affect job behavior.

Dan strongly believes that it is important that he spends time with his children on the weekends. Which of the following situations would most likely result in a very strong desire to reduce cognitive dissonance?

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage. -Mrs. Ibrahim is likely experiencing ________________ .

The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact: I. employee satisfaction is positively correlated to customer satisfaction II. employee satisfaction has no correlation to customer satisfaction III. satisfied customers tend to raise employee satisfaction Which of these statements are true?