Exam 14: Operations Management

Which of the following is not a method of managing quality?

The process of managing the entire sequence of integrated activities and information about product flow is called _____________.

Supply chain management focuses on the efficient flow of raw materials into the organization and transformation of products and services that go outside of the organization.

What are the four barriers to successful value chain management?

Project management is the task of getting a project's activities done on time, within budget, and according to specifications.

What is just- in- time (JIT)inventory?

What is the difference between a Gantt chart and a load chart?

Application of Operations Management Leeann has been hired as an intern at BNR, a small custom embroidery and design business. She is amazed at the many uses her manager has found for technology. She is able to draft customer designs using software, and her manager has even told her about machines that can act and see like human beings. The embroidery machines are so sophisticated that in order to change from one product to another, all that she has to do is change the computer program. BNR sells many of its products over the Internet so there is no intermediary. -BNR is using _____________ when it can manage inventory most efficiently.

PERT is both a planning and control tool.

PERT is primarily used as a _____________tool.

PERT is both a _____________and _____________tool.

Supply chain management is the process of managing the entire sequence of integrated activities and information about the flow and production of products along the entire value chain.

A Gantt chart actually becomes a managerial control device as the manager determines deviations from the plan.

Application of Operations Management Leeann has been hired as an intern at BNR, a small custom embroidery and design business. She is amazed at the many uses her manager has found for technology. She is able to draft customer designs using software, and her manager has even told her about machines that can act and see like human beings. The embroidery machines are so sophisticated that in order to change from one product to another, all that she has to do is change the computer program. BNR sells many of its products over the Internet so there is no intermediary. -BNR has used new Internet technology to ensure that what is produced meets its preestablished standards. BNR is concerned about_____________.

Application of PERT Network Analysis Grace has just graduated from college with a degree in business administration and is totally overwhelmed by her first job. When she was in school, she could work on projects one at a time, and now she finds that she must juggle several projects with multiple activities. Grace is amazed that her supervisor, Linda, seems to have everything planned in a neat flowchart. Linda's current project is to oversee the construction of an office building, and Grace is determined to understand all of the actions that must take place, the major activities, and potential problems so she can be proactive. -In PERT analysis, _____________is the time difference between the critical path and all other paths.

For the value chain to achieve its goal of meeting and exceeding customers' needs and desires, comprehensive and seamless integration among all members of the chain is absolutely necessary.

How can an organization improve productivity?

All organizations produce goods or services through the _____________process.

Which two variables are used in the Gantt chart?

Application of Value Chain Management Glenn is a novice at using value chain management, but realizes that he has to learn more about making it a success and how it is reshaping the office. Glenn has several problems with which he needs help. Here are his perceived needs: 1. comprehensive and seamless integration, 2. new technology, 3. better ways to get work done, 4. vision from people- centered managers, and 5. quality work. -Glenn's first need is/are_____________ .