Exam 14: Operations Management

Application of PERT Network Analysis Grace has just graduated from college with a degree in business administration and is totally overwhelmed by her first job. When she was in school, she could work on projects one at a time, and now she finds that she must juggle several projects with multiple activities. Grace is amazed that her supervisor, Linda, seems to have everything planned in a neat flowchart. Linda's current project is to oversee the construction of an office building, and Grace is determined to understand all of the actions that must take place, the major activities, and potential problems so she can be proactive. -The program evaluation and review technique were originally developed in the late 1950s for the purpose of

List the most benefits of value chain management cited in the text.

The two major variables used in the Gantt chart are time and expenses incurred.

Flexibility is the key description of job design in a value chain management organization.

A manufacturing process is the process through which an organization creates value by turning inputs such as people, capital and equipment into outputs such as goods or services.

Kanban is part of which of the following processes in Japan?

_____________is the task of getting activities done on time, within budget, and according to specifications.

The two most cited benefits from value chain management were_____________and _____________.

A_____________ is a flowchart- like diagram that depicts the sequence of activities needed to complete a project and the time or costs associated with each activity.

All of the following required capabilities are needed for effectiveness of value chain management except

Explain continuous improvement and quality control.

A PERT chart can be used to plan a project that requires the coordination of several activities, some of which must be done simultaneously.

All of the following are benefits of effectively implementing a JIT inventory management systems within manufacturing except

_____________are not one of the major types of barrier that limit the success of value chain management listed in the text.

Continuous process improvement refers to the facilities, functions, and activities involved in producing and delivering a product or service from supplier to customer.

In PERT analysis, slack time is the difference between the critical path and all other paths.

The study and application of the transformation process is called_____________ .

As a result of sharing information with value chain partners, excellent companies reduced inventories and improved customer service by more than 50%.

Why discuss service organizations in this chapter?

Application of Operations Management Leeann has been hired as an intern at BNR, a small custom embroidery and design business. She is amazed at the many uses her manager has found for technology. She is able to draft customer designs using software, and her manager has even told her about machines that can act and see like human beings. The embroidery machines are so sophisticated that in order to change from one product to another, all that she has to do is change the computer program. BNR sells many of its products over the Internet so there is no intermediary. -The machines that Leeann's manager has told her about, which can act and see like human beings and are able to perform complex operations, are termed