Exam 14: Operations Management

Application of Value Chain Management Glenn is a novice at using value chain management, but realizes that he has to learn more about making it a success and how it is reshaping the office. Glenn has several problems with which he needs help. Here are his perceived needs: 1. comprehensive and seamless integration, 2. new technology, 3. better ways to get work done, 4. vision from people- centered managers, and 5. quality work. -_____________is/are the last need.

PERT network analysis teaches us that our attention needs to be focused on the _____________at all times.

Describe the concept of a business model and describe how it relates to value chain management.

Productivity is determined by dividing the overall output of goods and services produced by the inputs needed to generate that output.

Application of Operations Management Leeann has been hired as an intern at BNR, a small custom embroidery and design business. She is amazed at the many uses her manager has found for technology. She is able to draft customer designs using software, and her manager has even told her about machines that can act and see like human beings. The embroidery machines are so sophisticated that in order to change from one product to another, all that she has to do is change the computer program. BNR sells many of its products over the Internet so there is no intermediary. -BNR transforms its embroidery inputs into outputs through its _____________ .

Which type of chart can schedule capacity by workstations?

The three greatest benefits of value chain management according to a major survey include improved customer service, cost savings, and improved quality.

Application of PERT Network Analysis Grace has just graduated from college with a degree in business administration and is totally overwhelmed by her first job. When she was in school, she could work on projects one at a time, and now she finds that she must juggle several projects with multiple activities. Grace is amazed that her supervisor, Linda, seems to have everything planned in a neat flowchart. Linda's current project is to oversee the construction of an office building, and Grace is determined to understand all of the actions that must take place, the major activities, and potential problems so she can be proactive. -Which of the following tools will help Linda produce chart displaying a visual sequence of the process steps used in planning, scheduling, and monitoring production?

Which of the following is not a key component of PERT?

is not a major overall benefit of sharing information with partners in the value chain.

Application of PERT Network Analysis Grace has just graduated from college with a degree in business administration and is totally overwhelmed by her first job. When she was in school, she could work on projects one at a time, and now she finds that she must juggle several projects with multiple activities. Grace is amazed that her supervisor, Linda, seems to have everything planned in a neat flowchart. Linda's current project is to oversee the construction of an office building, and Grace is determined to understand all of the actions that must take place, the major activities, and potential problems so she can be proactive. -Grace is using a load chart, which visually displays resources and the sequence of events. This tool is a type of_____________ .

This area showed the least amount of overall improvement among all companies as result of sharing information with partners in the value chain partners.

Supply chain management refers to the facilities, functions, and activities involved in producing and delivering a product or service from supplier to customer.

What are the six factors that impact the success of value chain management? What are some of the factors that impact the successful implementation of value chain management strategies?

Which planning technique allows managers to easily determine if they are ahead, behind, or on schedule?

_____________would be the best tool to use if you were the project manager assigned to building a new office complex.

Productivity refers to the design, operation, and control of the transformation process that converts such resources as labor and raw materials into goods and services, which are sold to customers.

_____________is not one of the major steps involved in developing a PERT network chart.

All the new technologies in the workplace substitute human labor for machinery in transforming inputs to outputs.

What do Gantt charts, load charts, and PERT network analysis charts all have in common?