Exam 3: Managing Decision Making

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Compare and contrast the approaches to social responsibility.

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Managers who use a high degree of intuition and have a low tolerance for ambiguity have a(n)decision-making style.

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Which of the following is one of the criteria used by managers to evaluate the pros and cons of alternative courses of action?

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All of the following are examples of nonprogrammed decisions, except:

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Creativity is at the heart of organizational learning.

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A manager decided to continue to purchase insurance from a company that charged high premiums, even though the manager knew that he or she could get the same coverage for less.This is an example of illusion of control.

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Managers with the analytic style are rational in their way of thinking and have a low tolerance for ambiguity.

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Decision making is done every time a manager plans, organizes, directs, or controls organizational activities.

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The tendency to see patterns in data where none exist is known as a confirmation bias.

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When a sales manager views the poor performance of his or her sales agents as resulting from their laziness rather than to the innovative product line of a competitor, this is a fundamental attribution error.

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Managers who use a high degree of intuition when making decisions and have a high degree of tolerance for ambiguity are conceptual decision makers.

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A decision maker's ability to discover original and novel ideas that lead to feasible alternative courses of action is known as:

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The ability to make sound decisions based on one's past experience and immediate feelings about the information at hand is known as judgment.

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Arguments against being socially responsible include all but which of the following?

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Decision makers who seek and use information that is consistent with their prior beliefs and ignore information that contradicts those beliefs are suffering from:

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When Ford Canada limits its search for new suppliers to an existing set of alternatives known to the purchasing manager, they are using which decision making strategy?

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A representative bias occurs when decision makers generalize from an isolated or individual case.

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Having a minimal commitment to social responsibility, and a willingness to do what the law requires and no more is known as what type of approach to social responsibility?

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A company with an obstructionist approach to social responsibility has a high social responsibility.

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Explain the role that organizational learning and creativity play in helping managers to improve their decisions.

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