Question 1

In the feedback phase of the communication process, the becomes the __________ and the message.

Accepted Answer

A) receiver; receiver; decodes 
B) receiver; sender; encodes 
C) sender; receiver; encodes 
D) sender; sender; encodes 
E) all of these choices are incorrect 
A) receiver; receiver; decodes 
B) receiver; sender; encodes 
C) sender; receiver; encodes 
D) sender; sender; encodes 
E) all of these choices are incorrect B

Question 2

Perception is a process that involves all of the following except:

Accepted Answer

A) Stereotyping sensory input 
B) Interpreting sensory input 
C) Selecting sensory input 
D) Giving meaning to the world 
E) Organizing sensory input 
A) Stereotyping sensory input 
B) Interpreting sensory input 
C) Selecting sensory input 
D) Giving meaning to the world 
E) Organizing sensory input A

Question 3

A common error made by social media managers is not recognizing the differences between social media outlets.

Accepted Answer

A) True 
 B)False  True

Question 4

Which communication style gets irritated with illogical thinking?

Accepted Answer

A) Functional communicator 
B) Intuitive communicator 
C) Directive communicator 
D) Personal communicator 
E) Analytical communicator 
A) Functional communicator 
B) Intuitive communicator 
C) Directive communicator 
D) Personal communicator 
E) Analytical communicator

Question 5

In the communication process, the pathway through which an encoded message is sent is known as the:

Accepted Answer

A) Medium 
B) Encoding 
C) Noise 
D) Sender 
E) Receiver 
A) Medium 
B) Encoding 
C) Noise 
D) Sender 
E) Receiver

Question 6

Messages can only be encoded by written or spoken language.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an example of nonverbal communication?

Accepted Answer

A) Nods 
B) Posture 
C) Style of dress 
D) Raising an eyebrow 
E) All of these choices are examples 
A) Nods 
B) Posture 
C) Style of dress 
D) Raising an eyebrow 
E) All of these choices are examples

Question 8

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

Accepted Answer

A) Information richness 
B) The medium 
C) Decoding 
D) Noise 
E) Encoding 
A) Information richness 
B) The medium 
C) Decoding 
D) Noise 
E) Encoding

Question 9

Managers tend to have less control over nonverbal communication than they do over verbal communication.

Accepted Answer

A) True 
 B)False

Question 10

When information is shared between two or more people, it is known as the transmission phase of the communication process.

Accepted Answer

A) True 
 B)False

Question 11

Information is shared between two or more people in the phase.

Accepted Answer

A) filtering 
B) medium 
C) encoding 
D) sender 
E) transmission 
A) filtering 
B) medium 
C) encoding 
D) sender 
E) transmission

Question 12

Information technology has allowed managers to develop computer-based management information systems that provide all but which of the following types of information?

Accepted Answer

A) Accurate 
B) Timely 
C) High quality 
D) Complete 
E) Relevant 
A) Accurate 
B) Timely 
C) High quality 
D) Complete 
E) Relevant

Question 13

When managers have something important and personal to communicate, they should not use the face-to-face method.

Accepted Answer

A) True 
 B)False

Question 14

In choosing a communication medium, managers should consider:

Accepted Answer

A) The skills and abilities of the sender 
B) The level of information richness that is needed 
C) The mood of the sender 
D) The personality of the receiver 
E) The perception of the receiver 
A) The skills and abilities of the sender 
B) The level of information richness that is needed 
C) The mood of the sender 
D) The personality of the receiver 
E) The perception of the receiver

Question 15

Computer-based information technology can greatly facilitate and improve the communication process.

Accepted Answer

A) True 
 B)False

Question 16

In the transmission phase, a common understanding is reached.

Accepted Answer

A) True 
 B)False

Question 17

Information systems have no limitations.

Accepted Answer

A) True 
 B)False

Question 18

Good communication can lead to all of the following, except:

Accepted Answer

A) Innovation 
B) Responsiveness to customers 
C) Increases in efficiency 
D) Strained interpersonal relations 
E) Improvements in quality 
A) Innovation 
B) Responsiveness to customers 
C) Increases in efficiency 
D) Strained interpersonal relations 
E) Improvements in quality

Question 19

Stereotypes are simplified and often inaccurate beliefs about the characteristics of particular groups of people but do not interfere with encoding and decoding messages.

Accepted Answer

A) True 
 B)False

Question 20

A "company newsletter" is an example of which type of communication?

Accepted Answer

A) Impersonal written communication 
B) A memo 
C) Fax 
D) Voice mail 
E) Face-to-face meeting 
A) Impersonal written communication 
B) A memo 
C) Fax 
D) Voice mail 
E) Face-to-face meeting

In the feedback phase of the communication process, the becomes the __________ and the message.

Perception is a process that involves all of the following except:

A common error made by social media managers is not recognizing the differences between social media outlets.

Which communication style gets irritated with illogical thinking?

In the communication process, the pathway through which an encoded message is sent is known as the:

Messages can only be encoded by written or spoken language.

Which of the following is an example of nonverbal communication?

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

Managers tend to have less control over nonverbal communication than they do over verbal communication.

When information is shared between two or more people, it is known as the transmission phase of the communication process.

Information is shared between two or more people in the phase.

Information technology has allowed managers to develop computer-based management information systems that provide all but which of the following types of information?

When managers have something important and personal to communicate, they should not use the face-to-face method.

In choosing a communication medium, managers should consider:

Computer-based information technology can greatly facilitate and improve the communication process.

In the transmission phase, a common understanding is reached.

Information systems have no limitations.

Good communication can lead to all of the following, except:

Stereotypes are simplified and often inaccurate beliefs about the characteristics of particular groups of people but do not interfere with encoding and decoding messages.

A "company newsletter" is an example of which type of communication?

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 6: Managing Communication and Information Technology It

In the feedback phase of the communication process, the becomes the __________ and the message.

Perception is a process that involves all of the following except:

A common error made by social media managers is not recognizing the differences between social media outlets.

Which communication style gets irritated with illogical thinking?

In the communication process, the pathway through which an encoded message is sent is known as the:

Messages can only be encoded by written or spoken language.

Which of the following is an example of nonverbal communication?

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

Managers tend to have less control over nonverbal communication than they do over verbal communication.

When information is shared between two or more people, it is known as the transmission phase of the communication process.

Information is shared between two or more people in the phase.

Information technology has allowed managers to develop computer-based management information systems that provide all but which of the following types of information?

When managers have something important and personal to communicate, they should not use the face-to-face method.

In choosing a communication medium, managers should consider:

Computer-based information technology can greatly facilitate and improve the communication process.

In the transmission phase, a common understanding is reached.

Information systems have no limitations.

Good communication can lead to all of the following, except:

Stereotypes are simplified and often inaccurate beliefs about the characteristics of particular groups of people but do not interfere with encoding and decoding messages.

A "company newsletter" is an example of which type of communication?

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters