Question 1

Control systems are intended to make organizations more successful and competitive by increasing .

Accepted Answer

A) quality 
B) innovation 
C) efficiency 
D) responsiveness to customers 
E) all of these choices are correct 
A) quality 
B) innovation 
C) efficiency 
D) responsiveness to customers 
E) all of these choices are correct E

Question 2

The first step in the control process is to measure actual results.

Accepted Answer

A) True 
 B)False  False

Question 3

Since implementing a management by objectives system can be complex, very few companies make use of this process.

Accepted Answer

A) True 
 B)False  False

Question 4

At the stage of the process of transforming raw materials into finished goods, managers typically use control procedures to anticipate problems before they
Occur.

Accepted Answer

A) conversion; feedforward 
B) input; feedforward 
C) conversion; feedback 
D) input; concurrent 
E) output; concurrent 
A) conversion; feedforward 
B) input; feedforward 
C) conversion; feedback 
D) input; concurrent 
E) output; concurrent

Question 5

Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary, is known as:

Accepted Answer

A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control 
A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control

Question 6

Rules and SOP guides are fundamental to bureaucratic control.

Accepted Answer

A) True 
 B)False

Question 7

The control arising from clan control is an externally imposed system of constraints.

Accepted Answer

A) True 
 B)False

Question 8

When a division manager is evaluated based on the difference between the revenues and cost figures of his or her division, this is an example of:

Accepted Answer

A) a cash flow budget approach 
B) a capital budget approach 
C) a profit budget approach 
D) a revenue budget approach 
E) an expense budget approach 
A) a cash flow budget approach 
B) a capital budget approach 
C) a profit budget approach 
D) a revenue budget approach 
E) an expense budget approach

Question 9

At the stage of the process of transforming raw materials into finished goods, operations managers typically use control procedures to obtain immediate
Feedback about how efficiently the raw materials are being transformed into finished goods.

Accepted Answer

A) input; feedback 
B) output; concurrent 
C) conversion; concurrent 
D) input; concurrent 
E) output; feedforward 
A) input; feedback 
B) output; concurrent 
C) conversion; concurrent 
D) input; concurrent 
E) output; feedforward

Question 10

When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products, this is an example of:

Accepted Answer

A) concurrent control 
B) feedforward control 
C) feedback control 
D) bureaucratic control 
E) production control 
A) concurrent control 
B) feedforward control 
C) feedback control 
D) bureaucratic control 
E) production control

Question 11

ratios measure how efficiently managers are using the organization's resources to generate profits.

Accepted Answer

A) Liquidity 
B) Activity 
C) Functional 
D) Leverage 
E) Profit 
A) Liquidity 
B) Activity 
C) Functional 
D) Leverage 
E) Profit

Question 12

Direct supervision can do the following:

Accepted Answer

A) Demotivate employees 
B) Promote desirable behaviours which can increase efficiency 
C) Teach employees 
D) Be very expensive 
E) All of these choices are correct 
A) Demotivate employees 
B) Promote desirable behaviours which can increase efficiency 
C) Teach employees 
D) Be very expensive 
E) All of these choices are correct

Question 13

For many organizational activities, output and behaviour controls are inappropriate for all but which one of the following reasons?

Accepted Answer

A) Rules are of little use in situations requiring innovation 
B) Professionals engage in work that is hard to apply SOPs to 
C) SOPs are of little use in crisis situations 
D) Output controls measure quality well 
E) It is difficult to monitor all employees on a day-to-day basis 
A) Rules are of little use in situations requiring innovation 
B) Professionals engage in work that is hard to apply SOPs to 
C) SOPs are of little use in crisis situations 
D) Output controls measure quality well 
E) It is difficult to monitor all employees on a day-to-day basis

Question 14

Discuss the importance of organizational control in helping managers perform their work.

Accepted Answer

Control systems make organizations more

Question 15

When operations managers screen job applicants by using several interviews to select the most highly skilled people, this is an example of:

Accepted Answer

A) feedforward control 
B) feedback control 
C) concurrent control 
D) conversion control 
E) output control 
A) feedforward control 
B) feedback control 
C) concurrent control 
D) conversion control 
E) output control

Question 16

Control systems help managers deal with complex decision making.

Accepted Answer

A) True 
 B)False

Question 17

A system that alerts managers to excessive customer returns is an example of concurrent control.

Accepted Answer

A) True 
 B)False

Question 18

The process by which managers monitor and regulate the efficiency and effectiveness of the members of an organization in achieving its goals, is called:

Accepted Answer

A) Organizing 
B) Planning 
C) Controlling 
D) Coordinating 
E) Leading 
A) Organizing 
B) Planning 
C) Controlling 
D) Coordinating 
E) Leading

Question 19

How can organizational control help managers create a competitive advantage?

Accepted Answer

Organizational control is the process ma

Question 20

An operating budget is a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently.

Accepted Answer

A) True 
 B)False

Control systems are intended to make organizations more successful and competitive by increasing .

The first step in the control process is to measure actual results.

Since implementing a management by objectives system can be complex, very few companies make use of this process.

At the stage of the process of transforming raw materials into finished goods, managers typically use control procedures to anticipate problems before they Occur.

Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary, is known as:

Rules and SOP guides are fundamental to bureaucratic control.

The control arising from clan control is an externally imposed system of constraints.

When a division manager is evaluated based on the difference between the revenues and cost figures of his or her division, this is an example of:

At the stage of the process of transforming raw materials into finished goods, operations managers typically use control procedures to obtain immediate Feedback about how efficiently the raw materials are being transformed into finished goods.

When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products, this is an example of:

ratios measure how efficiently managers are using the organization's resources to generate profits.

Direct supervision can do the following:

For many organizational activities, output and behaviour controls are inappropriate for all but which one of the following reasons?

Discuss the importance of organizational control in helping managers perform their work.

When operations managers screen job applicants by using several interviews to select the most highly skilled people, this is an example of:

Control systems help managers deal with complex decision making.

A system that alerts managers to excessive customer returns is an example of concurrent control.

The process by which managers monitor and regulate the efficiency and effectiveness of the members of an organization in achieving its goals, is called:

How can organizational control help managers create a competitive advantage?

An operating budget is a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

Control systems are intended to make organizations more successful and competitive by increasing .

The first step in the control process is to measure actual results.

Since implementing a management by objectives system can be complex, very few companies make use of this process.

At the stage of the process of transforming raw materials into finished goods, managers typically use control procedures to anticipate problems before they Occur.

Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary, is known as:

Rules and SOP guides are fundamental to bureaucratic control.

The control arising from clan control is an externally imposed system of constraints.

When a division manager is evaluated based on the difference between the revenues and cost figures of his or her division, this is an example of:

At the stage of the process of transforming raw materials into finished goods, operations managers typically use control procedures to obtain immediate Feedback about how efficiently the raw materials are being transformed into finished goods.

When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products, this is an example of:

ratios measure how efficiently managers are using the organization's resources to generate profits.

Direct supervision can do the following:

For many organizational activities, output and behaviour controls are inappropriate for all but which one of the following reasons?

Discuss the importance of organizational control in helping managers perform their work.

When operations managers screen job applicants by using several interviews to select the most highly skilled people, this is an example of:

Control systems help managers deal with complex decision making.

A system that alerts managers to excessive customer returns is an example of concurrent control.

The process by which managers monitor and regulate the efficiency and effectiveness of the members of an organization in achieving its goals, is called:

How can organizational control help managers create a competitive advantage?

An operating budget is a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters