Exam 8: Managing Human Resources and Labour Relations

The process of introducing new employees to the organization so that they can more quickly become effective contributors is known as acquainting. orientation. educating. training. developing.

One of the challenges facing unions is employment growth in service industries, where union power has traditionally not been strong.

Comparable worth requires that employers use the same pay scale for employees regardless of their race, colour, religion, national origin, or sex.

In a(n) ________, both parties are legally required to accept the judgment of a neutral third party. collective bargaining adjudication voluntary arbitration compulsory arbitration mediation

What is the purpose of union picketing? To disrupt commerce in general To prevent customers from entering a store To seek public sympathy for the union's cause To urge consumers to shun their firm's product To prevent products from being delivered to retail outlets

Santora: The steps this organization has taken to remedy years of discriminatory practices are clearly insufficient. Granted, there has been some progress in hiring entry-level personnel. The organization's first minority employees were hired one year ago. Still, there is not one minority anywhere in upper management. This failure clearly demonstrates the organization's lack of commitment to diversity. Which of the following, if true, would weaken Santora's argument? Upper-level managers often take new positions in other organizations. Candidates for upper-level management positions are required to have at least three years of experience with the organization. The company successfully recruited entry-level employees through traditional channels. Upper-level managers are required to demonstrate capabilities in each of the four traditional management functions: planning, organizing, leading, and controlling. The organization took steps to promote diversity only after settling a series of lawsuits.

Suppose that your union is unable to reach an agreement with company management. You get a call from your union steward telling you to be at the plant entrance at 8 a.m. with a large sign reading "Unfair to Workers." This activity is called a wildcat strike. boycotting. picketing. striking. corporate campaigning.

Jane, a supervisor, has offered George, a subordinate, a raise and promotion in exchange for a sexual relationship. This is an example of ________ harassment. employment-at-will quid pro quo reverse discrimination affirmative action hostile work environment

What challenges are unions facing?

Labour gained the right to collectively bargain with the passage of the Industrial Disputes Investigation Act.

Wages are paid for ________, while salary is paid for ________. getting a job done; time worked time worked; number of units produced number of units produced; getting a job done time worked or number of units produced; getting a job done time worked; getting a job done

Vestibule training is an instructional-based program in which a trainer presents material in a descriptive fashion to those attending a trainee program.

Collective bargaining is the process through which ________ and ________ negotiate an agreement concerning working conditions. an employee; an employer union leaders; the company's employees managers; their subordinates union leaders; management an employee; management

Labour unions developed in response to management's unfair and uncaring treatment of employees.

List the three major laws that govern labour-management relations.

Describe three factors which help to explain the stagnation in union membership.

The training given to new employees, called vestibule training, focuses on simple things, such as work hours, parking, and pay schedules.

Domino Grace is a financial services firm. Currently, it offers competitive salaries and very generous benefit packages. The cost of those packages is very high, but the company believes that these benefits have helped it attract and keep top talent. Domino Grace is completing a merger with Kryptos, Inc. Salaries at Kryptos are slightly below industry averages, and the benefit packages it offers are considerably worse than those offered by Domino Grace. Domino Grace believes that the merger would be in the best interest of the company, but employees at Domino Grace are resisting this change in part because they are worried that they will lose their outstanding benefits after a merger is complete. The CEO of Domino Grace believes that the best way to overcome the employees' resistance to change is through education and communication. The Kryptos CEO believes that it will be necessary to force the employees to accept the changes. Which of the following, if true, would undermine the Kryptos CEO's argument? A few years ago, Kryptos merged with another company. Concern over a possible reduction of benefits is only one of many reasons why Domino Grace employees might object to the merger. Attempting to overcome change through hiding the truth about the effects of the change can undermine management's credibility. Customers have strong connections to their Domino Grace brokers but little loyalty to Domino Grace as a company. Employees at Domino Grace who have counterparts performing similar work at Kryptos tend to be paid more than their Kryptos counterparts.

Cindy Stevens has identified the knowledge, skills, and abilities necessary for a database administrator in her organization. She will record this information in a(n) advertising budget. employee analysis. job specification. staffing survey. on-the-job training agreement.

The issues that are typically most important to union negotiators include certification, benefits, and security. compensation, benefits, and job security. permissives, compensation, and benefits. safety, seniority, and wages. employee safety, benefits, and wages.