Exam 8: Managing Human Resources and Labour Relations

A critical incident is an example of especially good or poor performance on the part of an employee.

Union density is higher in France than it is in Canada.

The process of attracting qualified persons to apply for the jobs that are open is called searching. soliciting. interviewing. recruiting. selection.

Why might a union try to organize workers at a given company?

Joan is finding that her current benefit package does not meet her needs as it appears to be a "one size fits all" approach. What would Joan likely recommend to her employer to improve her satisfaction with the benefit package? Impose a wage and salary freeze in order to expand the benefits offered Use a cafeteria benefit plan and let the employee select the benefits within a set monetary limit Lower commission rates for sales people in order to expand the benefits offered Pay employees an additional amount in order to purchase their own external benefits plan Offer only the benefits that are required by law

What is comparable worth, and why is there controversy about the idea?

The ________ is federal legislation that designates four groups as employment disadvantaged: women, visible minorities, aboriginal people, and people with disabilities. Equal Pay Act of 1963 Canadian Human Rights Act Fair Labour Standards Act Employment Equity Act of 1986 Canadian Employment Rights Act

Safety supervisors and workers' compensation boards have to deal with claims of repetitive strain injuries. Repetitive strain injuries account for a clear majority of all time-loss claims. are injuries that are not work-related. account for nearly half of all time-loss claims. account for one-quarter of all time-loss claims. are very rare.

June has been given the responsibility of doing a job analysis, but she isn't sure what it means, so she asks you. You say that it is a written statement which outlines the duties, tasks, and relationship with other positions in the organization. an attempt to generate large numbers of qualified applicants. the specific method by which the firm will attempt to reach its objectives. the detailed study of the specific duties required for a particular job and human qualities required to perform that job. an analysis of the characteristics of individuals who currently hold jobs with the firm.

All of the following are considered incentive systems except profit-sharing plans. benefits. individual incentive plans. gainsharing. sales commissions.

Rosalyn belongs to a company with a wellness program. The program may include employment insurance. better health insurance. stress management programs. life insurance. workers' compensation.

What third party options can be used to overcome disputes between labour and management?

Explain the tactics that management can use to offset the union's power. Explain the tactics at their disposal.

The collective bargaining process begins with the recognition of the union as the sole bargaining agent for its members.

Elsie, a pilot, is using a simulator to learn how to fly a new jet without ever leaving the ground. In order to learn this new skill set, Elsie is using job expansion. job shadowing. vestibule training. job rotation. on-the-job training.

In an assessment centre, managers observe employees doing actual work and determine which ones are most effective in their jobs.

Ann keeps hearing the term "comparable worth." She is confused about it, so you explain that it means that an employer cannot discriminate against workers who are older than 40 years of age. that handicapped employees should be paid the same as their non-handicapped peers when they perform comparable work. men and women should receive equal wages. wages should be the same for men and women who hold jobs which are of comparable value to the firm. men and women should be paid the same wages when their work requires equal skill, effort, and responsibility and is performed under the same conditions.

When Palliser Furniture introduced a plan to reward employees for increasing production, this was an example of a gainsharing plan.

Suzy has been assigned to a veteran employee for the first week on a new job. She will follow him around and learn the job by watching how he does it. This process is vestibule training. orientation. performance appraisal. off-the-job training. on-the-job training.

Which of the following statements about collective bargaining is false? A contract is usually arrived at through the process of arbitration. It begins with the recognition of the union as the exclusive negotiator for its members. It is the process of negotiating labour agreements. It involves union representatives and employer representatives. It involves the ongoing process of administering existing agreements.