Exam 8: Managing Human Resources and Labour Relations

The human resources department of a large organization is interested in measuring the personality traits of its potential employees. The job applicants have been assured that they should feel free to answer honestly and that all responses will be anonymous. The applicants are likely to give inflated estimates of all of the following except emotional stability, including the person's ability to withstand stress. conscientiousness, a measure of reliability. agreeableness, a measure of the ability to cooperate. risk-taking, a measure of eagerness to take chances. self-monitoring, a measure of the ability to alter one's behavior based on external factors.

Approximately what proportion of the non-farm work force in Canada is unionized? Less than one-fifth Less than one-third About 40 percent About one-half More than two-thirds

Job analysis is a detailed study of a job to determine the specific duties and the human qualities required to perform that job.

Independent contractors, on-call workers, temporary employees, contract employees, and leased employees are all examples of contingent workers. flextime workers. migratory workers. telecommuters. union trustbusters.

Mary's male coworkers routinely make off-color jokes and display calendars of scantily clad women. This is an example of ________ harassment. reverse discrimination hostile work environment affirmative action "boys-will-be-boys" quid pro quo

The process of considering present employees as candidates for openings within the organization is referred to as profit sharing. job analysis. internal recruitment. external recruitment. vestibule training.

Scott is looking at his pay cheque. He worked 48 hours last week but got paid the same as he did the previous week when he worked only 36 hours. His compensation plan is based on workers' compensation. bonuses. variable pay. wages. salary.

There is general agreement that top managers deserve the extremely high salaries they earn because their jobs are demanding and complex.

Which of the following is correct regarding performance appraisals? They are required by law. The appraisal process begins when the manager defines performance standards for the employee. The process is completed when the employee's performance improves. Organizations typically focus on information provided by the subordinate's peers. All of these are correct.

Originally, courts ruled against unions on the basis that a union could be made only between a husband and a wife. unions would increase prices of goods. unions were collecting dues without a licence. unions were conspiring to restrain trade. unions were not incorporated.

List two team and group incentive plans.

Requests for sexual favors, unwelcome sexual advances, or verbal or physical conduct of a sexual nature that creates an intimidating or hostile environment for an employee is called discrimination. an antiprogressive organization. a hostile work environment. repetitive strain. sexual harassment.

Which of the following is correct with regard to knowledge workers? They add value to an organization because of their connections to technical workers in other firms. They tend to work for traditional manufacturing firms. The need for knowledge workers is gradually declining as the general education level of the workforce increases. Training updates are important for knowledge workers so that their skills do not become obsolete. All of these are correct.

Once the recruiting process has attracted a pool of applicants, the next step is to select someone to hire. The intent of the selection process is to gather information from applicants that will predict their job success. The organization can only gather information about factors that are predictive of future performance. This process is called psychological profiling. screening. job specification. validation. none of these.

What is a labour union? Why is it formed and what purpose does it serve?

Mimi, a senior secretary, has a value to the company that is about the same as Tom, who is a mechanic. She has found out that Tom is paid about the same as she is. The firm's successful program is equal pay. male subjugation. comparable worth. affirmative action. reverse discrimination.

The ________ recognized the right of employees to bargain collectively. Industrial Disputes Investigation Act Canadian Labour Congress Privy Council Order 1003 Constitution Act (1867) Canada Labour Code

Cindy Stevens has developed a database that contains information on each employee's education, skills, work experience, and career aspirations. She plans to use this database to identify employees to fill vacancies. This data base is a job specification. skills inventory. managerial grid. job analysis. replacement chart.

The range of workers' attitudes, values, beliefs, and behaviors that differ by gender, race, and ethnicity is called the glass ceiling. affirmative action. comparable worth. reverse discrimination. workforce diversity.

You are responsible for training in your company and have created a management training program to take place at a local conference center. This is an example of vestibule training. off-the-job training. a lecture program. video conferencing. mentoring.