Question 1

Plan to put your bad-news message in writing when you need to do any of the following except

Accepted Answer

A)  control the exact wording of the message. 
B)  have a permanent record of what you say to the reader. 
C)  manage the order in which you present your ideas to the reader. 
D)  use courtesy and show fairness in making the decision. 
E)  present the negative news using more than one buffer. 
A)  control the exact wording of the message. 
B)  have a permanent record of what you say to the reader. 
C)  manage the order in which you present your ideas to the reader. 
D)  use courtesy and show fairness in making the decision. 
E)  present the negative news using more than one buffer.

Question 2

Use the direct approach to communicate bad news about your organization if the audience has already heard about the situation from another source.

Accepted Answer

A) True 
 B)False

Question 3

Correspondence involving bad news such as a plant closing should buffer the problem by providing evidence that the situation is not a top priority for management.

Accepted Answer

A) True 
 B)False

Question 4

Bad-new messages require careful planning.

Accepted Answer

A) True 
 B)False

Question 5

Your closing should buffer the bad news by anticipating specific objections the reader may have and inviting additional communication about your decision.

Accepted Answer

A) True 
 B)False

Question 6

Typically, focus on the refusal rather than on the reasons for the refusal.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following sentences would be most effective in a letter communicating the bad news that an employee's idea is being rejected?

Accepted Answer

A)  I hope you realize that no project such as the one you propose has ever been approved here. 
B)  Your proposal will not be considered until you submit an accounting of all costs. 
C)  It is impossible to move ahead with your idea at this time because we lack the proper machinery. 
D)  I'm sincerely sorry, but we cannot give you the resources you need for this new project. 
E)  Once our budget allows for equipment upgrades, we might be able to handle this type of project. 
A)  I hope you realize that no project such as the one you propose has ever been approved here. 
B)  Your proposal will not be considered until you submit an accounting of all costs. 
C)  It is impossible to move ahead with your idea at this time because we lack the proper machinery. 
D)  I'm sincerely sorry, but we cannot give you the resources you need for this new project. 
E)  Once our budget allows for equipment upgrades, we might be able to handle this type of project.

Question 8

You should always use the indirect pattern when writing a bad-news message.

Accepted Answer

A) True 
 B)False

Question 9

You may want to use the indirect plan to communicate bad news when writing to this audience:

Accepted Answer

A)  an employee who reports to you and is expecting a "yes" answer 
B)  a customer who is unlikely to respond emotionally 
C)  a reader who is expecting a "no" response 
D)  a supervisor who prefers a straightforward, direct message 
A)  an employee who reports to you and is expecting a "yes" answer 
B)  a customer who is unlikely to respond emotionally 
C)  a reader who is expecting a "no" response 
D)  a supervisor who prefers a straightforward, direct message

Question 10

When you decline a job offer, try to be tactful in how you explain your decision.​

Accepted Answer

A) True 
 B)False

Plan to put your bad-news message in writing when you need to do any of the following except

Use the direct approach to communicate bad news about your organization if the audience has already heard about the situation from another source.

Correspondence involving bad news such as a plant closing should buffer the problem by providing evidence that the situation is not a top priority for management.

Bad-new messages require careful planning.

Your closing should buffer the bad news by anticipating specific objections the reader may have and inviting additional communication about your decision.

Typically, focus on the refusal rather than on the reasons for the refusal.

Which of the following sentences would be most effective in a letter communicating the bad news that an employee's idea is being rejected?

You should always use the indirect pattern when writing a bad-news message.

You may want to use the indirect plan to communicate bad news when writing to this audience:

When you decline a job offer, try to be tactful in how you explain your decision.

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 9: Planning the Report and Managing Data

Plan to put your bad-news message in writing when you need to do any of the following except

Use the direct approach to communicate bad news about your organization if the audience has already heard about the situation from another source.

Correspondence involving bad news such as a plant closing should buffer the problem by providing evidence that the situation is not a top priority for management.

Bad-new messages require careful planning.

Your closing should buffer the bad news by anticipating specific objections the reader may have and inviting additional communication about your decision.

Typically, focus on the refusal rather than on the reasons for the refusal.

Which of the following sentences would be most effective in a letter communicating the bad news that an employee's idea is being rejected?

You should always use the indirect pattern when writing a bad-news message.

You may want to use the indirect plan to communicate bad news when writing to this audience:

When you decline a job offer, try to be tactful in how you explain your decision.​

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Writing the Report

Oral Presentations

Employment Communication

Filters

When you decline a job offer, try to be tactful in how you explain your decision.