Question 1

____ use more text than websites and typically allow for customer comments.

Accepted Answer

A)  Blogs 
B)  Tweets 
C)  Static Websites 
D)  Letters 
E)  Blogs. 
A)  Blogs 
B)  Tweets 
C)  Static Websites 
D)  Letters 
E)  Blogs.

Question 2

Which of the following is not true about the drafting phase?

Accepted Answer

A)  Avoid rushing through. 
B)  Go with the flow of your ideas. 
C)  Do not worry about style, correctness, or format. 
D)  Separate drafting from revising. 
E)  Remember that writing and rewriting are most effective when done together. 
A)  Avoid rushing through. 
B)  Go with the flow of your ideas. 
C)  Do not worry about style, correctness, or format. 
D)  Separate drafting from revising. 
E)  Remember that writing and rewriting are most effective when done together.

Question 3

Revising for content includes all of the following except

Accepted Answer

A)  correcting punctuation errors. 
B)  checking that all necessary details are included. 
C)  deleting any unnecessary information. 
D)  ensuring that the purpose of the message is clear to the reader. 
E)  rearranging the order in which points are presented. 
A)  correcting punctuation errors. 
B)  checking that all necessary details are included. 
C)  deleting any unnecessary information. 
D)  ensuring that the purpose of the message is clear to the reader. 
E)  rearranging the order in which points are presented.

Question 4

Organizing a message, if performed effectively, helps you do all of the following except

Accepted Answer

A)  group related ideas. 
B)  show the order in which you'll discuss each topic. 
C)  create a specific purpose for your message. 
D)  find the most effective sequence for the major ideas. 
E)  distinguish between major and minor points. 
A)  group related ideas. 
B)  show the order in which you'll discuss each topic. 
C)  create a specific purpose for your message. 
D)  find the most effective sequence for the major ideas. 
E)  distinguish between major and minor points.

Question 5

Use attachments for any email messages over 100 words.

Accepted Answer

A) True 
 B)False

Question 6

You should criticize the action, not the person, when writing a message to say something negative to a subordinate.

Accepted Answer

A) True 
 B)False

Question 7

Explain how your expectations about the reader's reaction influence the organization and style of a message. Provide examples to support your explanation.

Accepted Answer

If you believe that the reader's reactio

Question 8

Messages for readers outside your organization tend to be less formal than those written for readers inside your organization.

Accepted Answer

A) True 
 B)False

Question 9

You will catch more errors when proofreading your final document if you proofread it on your computer screen where you have access to a spellchecker.

Accepted Answer

A) True 
 B)False

Question 10

What is mind mapping? What are the benefits of this approach?

Accepted Answer

Mind mapping is a visual outline that pl

Question 11

You will write more creatively and efficiently if you edit while composing your first draft.

Accepted Answer

A) True 
 B)False

Question 12

You've finished proofreading when

Accepted Answer

A)  you read through the document and find only one or two misplaced sentences. 
B)  you have corrected all of the mistakes you identified. 
C)  you let the document sit overnight. 
D)  you read through the entire message without making any changes. 
E)  you have run the spellchecker program twice. 
A)  you read through the document and find only one or two misplaced sentences. 
B)  you have corrected all of the mistakes you identified. 
C)  you let the document sit overnight. 
D)  you read through the entire message without making any changes. 
E)  you have run the spellchecker program twice.

Question 13

Which statement about revising is correct?

Accepted Answer

A)  You should revise at the same that you draft a message. 
B)  Wait to revise the message so you will have some "distance" and can view your writing objectively. 
C)  When you revise a message, you are checking content and style rather than editing. 
D)  If you revise before drafting, you will remember the content you wanted to include. 
E)  Time constraints may prevent you from revising every message. 
A)  You should revise at the same that you draft a message. 
B)  Wait to revise the message so you will have some "distance" and can view your writing objectively. 
C)  When you revise a message, you are checking content and style rather than editing. 
D)  If you revise before drafting, you will remember the content you wanted to include. 
E)  Time constraints may prevent you from revising every message.

Question 14

You can use mind mapping to develop a step-by-step list of ideas to include in a message.

Accepted Answer

A) True 
 B)False

Question 15

Praise in public; criticize in private.

Accepted Answer

A) True 
 B)False

Question 16

Provide at least five guidelines for creating effective emails.

Accepted Answer

Answers will vary, but should include at

Question 17

Explain the organization step in the planning process.

Accepted Answer

Organization is the process of determini

Question 18

Which of the following correctly describes the use of brainstorming?

Accepted Answer

A)  Strive for quantity of ideas, not quality of ideas. 
B)  Evaluate your output before you list your ideas. 
C)  Organize the ideas into categories as soon as possible. 
D)  Refine, delete, and combine ideas at the start. 
E)  Arrange every idea in its proper sequence. 
A)  Strive for quantity of ideas, not quality of ideas. 
B)  Evaluate your output before you list your ideas. 
C)  Organize the ideas into categories as soon as possible. 
D)  Refine, delete, and combine ideas at the start. 
E)  Arrange every idea in its proper sequence.

Question 19

All of the following are helpful strategies for overcoming writer's block except

Accepted Answer

A)  Start with a section that's easiest for you to write. 
B)  Speak your ideas aloud to sharpen them. 
C)  Allow yourself frequent short breaks to check your email. 
D)  Experiment until you find a place where you write best. 
E)  Define the objective of your message clearly and concisely. 
A)  Start with a section that's easiest for you to write. 
B)  Speak your ideas aloud to sharpen them. 
C)  Allow yourself frequent short breaks to check your email. 
D)  Experiment until you find a place where you write best. 
E)  Define the objective of your message clearly and concisely.

Question 20

Which step is not a part of the organization process?

Accepted Answer

A)  grouping related ideas together 
B)  matching the order to anticipated audience response 
C)  differentiating major and minor points 
D)  determining the most effective sequence of ideas 
E)  mind-mapping ideas into step-by-step lists 
A)  grouping related ideas together 
B)  matching the order to anticipated audience response 
C)  differentiating major and minor points 
D)  determining the most effective sequence of ideas 
E)  mind-mapping ideas into step-by-step lists

____ use more text than websites and typically allow for customer comments.

Which of the following is not true about the drafting phase?

Revising for content includes all of the following except

Organizing a message, if performed effectively, helps you do all of the following except

Use attachments for any email messages over 100 words.

You should criticize the action, not the person, when writing a message to say something negative to a subordinate.

Explain how your expectations about the reader's reaction influence the organization and style of a message. Provide examples to support your explanation.

Messages for readers outside your organization tend to be less formal than those written for readers inside your organization.

You will catch more errors when proofreading your final document if you proofread it on your computer screen where you have access to a spellchecker.

What is mind mapping? What are the benefits of this approach?

You will write more creatively and efficiently if you edit while composing your first draft.

You've finished proofreading when

Which statement about revising is correct?

You can use mind mapping to develop a step-by-step list of ideas to include in a message.

Praise in public; criticize in private.

Provide at least five guidelines for creating effective emails.

Explain the organization step in the planning process.

Which of the following correctly describes the use of brainstorming?

All of the following are helpful strategies for overcoming writer's block except

Which step is not a part of the organization process?

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 5: Improving Your Writing Style

____ use more text than websites and typically allow for customer comments.

Which of the following is not true about the drafting phase?

Revising for content includes all of the following except

Organizing a message, if performed effectively, helps you do all of the following except

Use attachments for any email messages over 100 words.

You should criticize the action, not the person, when writing a message to say something negative to a subordinate.

Explain how your expectations about the reader's reaction influence the organization and style of a message. Provide examples to support your explanation.

Messages for readers outside your organization tend to be less formal than those written for readers inside your organization.

You will catch more errors when proofreading your final document if you proofread it on your computer screen where you have access to a spellchecker.

What is mind mapping? What are the benefits of this approach?

You will write more creatively and efficiently if you edit while composing your first draft.

You've finished proofreading when

Which statement about revising is correct?

You can use mind mapping to develop a step-by-step list of ideas to include in a message.

Praise in public; criticize in private.

Provide at least five guidelines for creating effective emails.

Explain the organization step in the planning process.

Which of the following correctly describes the use of brainstorming?

All of the following are helpful strategies for overcoming writer's block except

Which step is not a part of the organization process?

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters