Question 1

Examples of this are customer satisfaction and number of defective products

Accepted Answer

Nonfinancial measures

Question 2

Control systems in nonprofit organizations will never be as highly developed as in profit-seeking firms because measurements are more difficult.

Accepted Answer

A) True 
 B)False  True

Question 3

Revenue growth in segments is a measure of _____.

Accepted Answer

A) financial strength 
B) customer satisfaction 
C) business process improvement 
D) organizational learning 
A) financial strength 
B) customer satisfaction 
C) business process improvement 
D) organizational learning A

Question 4

Sonny Corporation and Cher Company are movie companies.Comparative data for 20X0 and 20X1 are given below. $\begin{array}{lrrr}&&\text { Sonny } & \text { Cher } \
&&\text { Corporation } & \text { Company }\\hline
\text { Sales revenue } & 20 \mathrm{X} 0 & \$ 8,000,000 & \$ 4,400,000 \
& 20 \mathrm{X} 1 & 9,600,000 & 6,175,000 \
& & & \
\text { Number of employees } & 20 \mathrm{X} 0 & 10,000 & 5,500 \
& 20 \mathrm{X} 1 & 9,000 & 6,500
\end{array}$ Assume that each 20X0 dollar is equivalent to 1.60 of the 20X1 dollars, due to inflation._____ is Sonny Corporation's 20X0 revenues per employee in terms of 20X1 dollars.

Accepted Answer

A) $1,600.00 
B) $1,280.00 
C) $1,422.22 
D) $1,083.08 
A) $1,600.00 
B) $1,280.00 
C) $1,422.22 
D) $1,083.08

Question 5

The following information is available for Looseleaf Inc.and its two divisions, Books and Periodicals: $\begin{array}{cccc}&\text { Company } & \text { Books } & \text { Periodicals } \
&\text { as a whole } & \text { Division } & \text { Division }\\hline
\text { Net sales } & \$ 100,000 & \$ 60,000 & \$ 40,000\
\text { Fixed costs: }\
\text { Controllable by }\
\text { division manager } & 16,500 & 12,500 & 4,000 \
\text { Controllable by others } & 8,000 & 5,000 & 3,000 \
\text { Variable costs: } & & & \
\text { Cost of merchandise sold } & 24,500 & 17,500 & 7,000 \
\text { Operating expenses } & 16,400 & 10,000 & 6,400\
\text { Unallocated costs }&1,000
\end{array}$ _____ is the contribution controllable by the manager of the Books Division.

Accepted Answer

A) $32,500 
B) $42,500 
C) $20,000 
D) $35,000 
A) $32,500 
B) $42,500 
C) $20,000 
D) $35,000

Question 6

An uncontrollable cost _____.

Accepted Answer

A) should be ignored in evaluating the responsibility center manager's performance 
B) is influenced by a manager's decisions and actions 
C) tells a great deal about a manager's decision-making abilities 
D) is the same as a sunk cost 
A) should be ignored in evaluating the responsibility center manager's performance 
B) is influenced by a manager's decisions and actions 
C) tells a great deal about a manager's decision-making abilities 
D) is the same as a sunk cost

Question 7

_____ costs would not be appraisal costs.

Accepted Answer

A) Inspection 
B) Testing 
C) Warranty 
D) Product quality audit 
A) Inspection 
B) Testing 
C) Warranty 
D) Product quality audit

Question 8

_____ is are) not a financial objective of responsibility centers.

Accepted Answer

A) Operations budgets 
B) Profit targets 
C) Customer satisfaction 
D) Return on investment 
A) Operations budgets 
B) Profit targets 
C) Customer satisfaction 
D) Return on investment

Question 9

Cycle time is an important cost driver.

Accepted Answer

A) True 
 B)False

Question 10

Groucho Corporation and Harpo Company are movie companies.Comparative data for 20X4 and 20X5 are given below. $\begin{array}{lrrr}&&\text { Groucho } & \text { Harpo } \
&&\text { Corporation } & \text { Company }\\hline
\text { Sales revenue } & 20 \mathrm{X} 4 & \$ 8,400,000 & \$ 4,400,000 \
& 20 \mathrm{X} 5 & 9,600,000 & 6,200,000 \
& & & \
\text { Number of employees } & 20 \mathrm{X} 4 & 8,000 & 5,500 \
& 20 \mathrm{X} 5 & 9,000 & 7,000
\end{array}$ Assume that each 20X4 dollar is equivalent to 1.30 of the 20X5 dollars, due to inflation._____ is Harpo Company's 20X4 revenue per employee in terms of 20X5 dollars.

Accepted Answer

A) $1,040.00 
B) $885.71 
C) $1,328.57 
D) $800.00 
A) $1,040.00 
B) $885.71 
C) $1,328.57 
D) $800.00

Question 11

Specific tangible actions that can be carried out and observed on a short-term basis

Accepted Answer

The answer of Specific tangible actions that can be carried...

Question 12

Financial indicators are not included in a balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 13

An) _____ center is the responsibility center for which costs are accumulated.

Accepted Answer

A) profit 
B) cost 
C) investment 
D) accounting 
A) profit 
B) cost 
C) investment 
D) accounting

Question 14

_____ are specific tangible achievements that can be observed on a short?term basis.

Accepted Answer

A) Key success factors 
B) Guidelines 
C) Objectives 
D) Performance measures 
A) Key success factors 
B) Guidelines 
C) Objectives 
D) Performance measures

Question 15

Identify which of the following statements is true.

Accepted Answer

A) Goal congruence can exist without effort. 
B) Managerial effort can exist without goal congruence. 
C) Rewards are necessary to achieve goal congruence and managerial effort. 
D) All of these answers are correct. 
A) Goal congruence can exist without effort. 
B) Managerial effort can exist without goal congruence. 
C) Rewards are necessary to achieve goal congruence and managerial effort. 
D) All of these answers are correct.

Question 16

A measure of outputs divided by inputs

Accepted Answer

The answer of A measure of outputs divided by inputs...

Question 17

All of the following are categories of quality costs except _____.

Accepted Answer

A) development 
B) prevention 
C) appraisal 
D) internal failure 
A) development 
B) prevention 
C) appraisal 
D) internal failure

Question 18

_____ is the drive for some selected goal that creates effort and action toward that goal.

Accepted Answer

A) Motivation 
B) Goal congruence 
C) Managerial effort 
D) Apathy 
A) Motivation 
B) Goal congruence 
C) Managerial effort 
D) Apathy

Question 19

A management control system includes the techniques to gather and control information to _____.

Accepted Answer

A) motivate employees 
B) evaluate performance 
C) make decisions 
D) all of these answers are correct 
A) motivate employees 
B) evaluate performance 
C) make decisions 
D) all of these answers are correct

Question 20

What is the most important criterion in judging the effectiveness of a measure of performance?

Accepted Answer

The most important criterion f

Examples of this are customer satisfaction and number of defective products

Control systems in nonprofit organizations will never be as highly developed as in profit-seeking firms because measurements are more difficult.

Revenue growth in segments is a measure of _____.

An uncontrollable cost _____.

_____ costs would not be appraisal costs.

_____ is are) not a financial objective of responsibility centers.

Cycle time is an important cost driver.

Specific tangible actions that can be carried out and observed on a short-term basis

Financial indicators are not included in a balanced scorecard.

An) _____ center is the responsibility center for which costs are accumulated.

_____ are specific tangible achievements that can be observed on a short?term basis.

Identify which of the following statements is true.

A measure of outputs divided by inputs

All of the following are categories of quality costs except _____.

_____ is the drive for some selected goal that creates effort and action toward that goal.

A management control system includes the techniques to gather and control information to _____.

What is the most important criterion in judging the effectiveness of a measure of performance?

Managerial Accounting, the Business Organization, and Professional Ethics

Introduction to Cost Behavior and Cost-Volume Relationships

Measurement of Cost Behavior

Cost Management Systems and an Introduction to Activity-Based Costing

Relevant Information and Decision Making With a Focus on Pricing Decisions

Relevant Information and Decision Making: Operational Decisions

Introduction to Budgets and Preparing the Master Budget

Flexible Budgets and Variance Analysis

Management Control in Decentralized Organizations

Capital Budgeting

Cost Allocation

Accounting for Overhead Costs

Job-Costing and Process-Costing Systems

Basic Accounting: Concepts, Techniques, and Conventions

Understanding Corporate Annual Reports: Basic Financial Statements

Understanding and Analyzing Consolidated Financial Statements

Filters

Exam 9: Management Control Systems and Responsibility Accounting

Examples of this are customer satisfaction and number of defective products

Control systems in nonprofit organizations will never be as highly developed as in profit-seeking firms because measurements are more difficult.

Revenue growth in segments is a measure of _____.

An uncontrollable cost _____.

_____ costs would not be appraisal costs.

_____ is are) not a financial objective of responsibility centers.

Cycle time is an important cost driver.

Specific tangible actions that can be carried out and observed on a short-term basis

Financial indicators are not included in a balanced scorecard.

An) _____ center is the responsibility center for which costs are accumulated.

_____ are specific tangible achievements that can be observed on a short?term basis.

Identify which of the following statements is true.

A measure of outputs divided by inputs

All of the following are categories of quality costs except _____.

_____ is the drive for some selected goal that creates effort and action toward that goal.

A management control system includes the techniques to gather and control information to _____.

What is the most important criterion in judging the effectiveness of a measure of performance?

Managerial Accounting, the Business Organization, and Professional Ethics

Introduction to Cost Behavior and Cost-Volume Relationships

Measurement of Cost Behavior

Cost Management Systems and an Introduction to Activity-Based Costing

Relevant Information and Decision Making With a Focus on Pricing Decisions

Relevant Information and Decision Making: Operational Decisions

Introduction to Budgets and Preparing the Master Budget

Flexible Budgets and Variance Analysis

Management Control in Decentralized Organizations

Capital Budgeting

Cost Allocation

Accounting for Overhead Costs

Job-Costing and Process-Costing Systems

Basic Accounting: Concepts, Techniques, and Conventions

Understanding Corporate Annual Reports: Basic Financial Statements

Understanding and Analyzing Consolidated Financial Statements

Filters