Exam 9: Management Control Systems and Responsibility Accounting

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The second step in designing a management control system is to determine how employees will react to evaluations that use agreed-upon performance measures.

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Fixed costs not controllable by a segment manager usually include depreciation and property taxes.

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Key performance indicators for a balanced scorecard are usually grouped in two categories.

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Control systems in nonprofit organizations probably will never be as highly developed as in profit?seeking firms because in nonprofit organizations _____.

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Total quality management is the application of quality principles to the most important of an organization's departments to satisfy customers.

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