Exam 7: Management Roles, Functions, and Skills

"Do what's right,respect others,care for customers,and perform with excellence." This is likely to be an organization's ________ statement.

Directly intervening in organizational processes to improve performance is an example of the ________ function of management.

Under ________ leadership,subordinates have little or no freedom to make decisions,deviate from plans,or provide contrary input.

Which of the following is an example of a strength that companies possess?

Selecting an individual for employment from a pool of job applicants is an example of an interpersonal role of management.

________ is the process of arranging resources to carry out an organization's plans.It is one of the major functions of managers.

________ plans outline the firm's long-range (often two to five years)organizational goals and set a course of action the firm will pursue to reach its goals.

Developing strategies,establishing goals and objectives for the organization,and translating those strategies and goals into action plans is part of the ________ function of management.

Standards refer to the criteria against which performance is measured.

Think of a situation where you have used decision-making skills to solve a problem.Analyze the situation based on the decision-making steps discussed in the text.

________ intelligence involves reasoning,problem solving,memorization,and other rational skills.

________ leaders act as advisors and supporters and generally let subordinates chart and adjust their own course toward meeting agreed-upon goals and objectives.

Providing leadership to employees is an example of a(n)________ role of management.

Qualitative managerial forecasts are based on historical data and involve complex statistical computations.

A mission statement is a statement of the operational goals of the organization.

Compare and contrast quantitative forecasts with qualitative forecasts.

Danielle has an innate ability to solve interpersonal issues that the employees face and she is always considerate toward her subordinates.She is capable of coordinating with different types of employees in the organization.Danielle has high ________ intelligence.

A manager completely hands over operational decision making to her subordinates.This manager is a democratic leader.

A value statement does not establish expectations for an organization's employees.

A ________ is a brief declaration of what the organization aims to accomplish for customers,investors,and other stakeholders.