Question 1

The expected benefits from quality of work life programs include all of the following except

Accepted Answer

A) positive attitudes. 
B) increased automation of routine tasks. 
C) increased effectiveness of the organization. 
D) increased goal accomplishment. 
E) increased productivity. 
A) positive attitudes. 
B) increased automation of routine tasks. 
C) increased effectiveness of the organization. 
D) increased goal accomplishment. 
E) increased productivity.

Question 2

Excellent examples of organizations that have embraced OD are the U.S.Army, General Electric, and Royal Dutch Shell.

Accepted Answer

A) True 
 B)False

Question 3

Who is often acknowledged after a change effort?

Accepted Answer

A) People who were hired once the change began. 
B) People who were hired only after the change had ended. 
C) People who worked hardest to speed up the change. 
D) People who quickly grasped new work assignments. 
E) People who tried to stop it. 
A) People who were hired once the change began. 
B) People who were hired only after the change had ended. 
C) People who worked hardest to speed up the change. 
D) People who quickly grasped new work assignments. 
E) People who tried to stop it.

Question 4

When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have

Accepted Answer

A) taken a holistic view. 
B) secured top management support. 
C) considered international issues. 
D) started small. 
E) encouraged participation. 
A) taken a holistic view. 
B) secured top management support. 
C) considered international issues. 
D) started small. 
E) encouraged participation.

Question 5

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Accepted Answer

A) True 
 B)False

Question 6

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

Accepted Answer

A) True 
 B)False

Question 7

One key role of transition management is to deal with unintended consequences of organizational change.

Accepted Answer

A) True 
 B)False

Question 8

Organization development

Accepted Answer

A) focuses on technological change. 
B) has yet to emerge as a distinct field of study. 
C) works best as a spontaneous process. 
D) is designed to combat unwanted change. 
E) is the process of planned change using scientific knowledge. 
A) focuses on technological change. 
B) has yet to emerge as a distinct field of study. 
C) works best as a spontaneous process. 
D) is designed to combat unwanted change. 
E) is the process of planned change using scientific knowledge.

Question 9

Task and technological change focuses on

Accepted Answer

A) indirect alteration of jobs. 
B) quality inputs to the process. 
C) the way inputs are transformed into outputs. 
D) broad system-wide changes. 
E) the way standards are created and enforced. 
A) indirect alteration of jobs. 
B) quality inputs to the process. 
C) the way inputs are transformed into outputs. 
D) broad system-wide changes. 
E) the way standards are created and enforced.

Question 10

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Accepted Answer

A) True 
 B)False

Question 11

Transition management

Accepted Answer

A) is the responsibility of an outside consultant. 
B) is the responsibility of the change agent. 
C) relieves the regular management team of its normal duties. 
D) halts business as usual during the change process. 
E) begins before the change starts. 
A) is the responsibility of an outside consultant. 
B) is the responsibility of the change agent. 
C) relieves the regular management team of its normal duties. 
D) halts business as usual during the change process. 
E) begins before the change starts.

Question 12

involve gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems.

Accepted Answer

The answer of involve gathering data, analyzing and summarizing them,...

Question 13

The number of people born between 1945 and 1960 was

Accepted Answer

A) 38 million 
B) 27 million 
C) 100 million 
D) 56 million 
E) 38 million. 
A) 38 million 
B) 27 million 
C) 100 million 
D) 56 million 
E) 38 million.

Question 14

Most quality of work life efforts espouse a goal of

Accepted Answer

A) humanizing the workplace. 
B) reduced interpersonal conflict. 
C) strengthened competitive advantage. 
D) increasing the quality of the work performed. 
E) decreasing expenses and waste on the job. 
A) humanizing the workplace. 
B) reduced interpersonal conflict. 
C) strengthened competitive advantage. 
D) increasing the quality of the work performed. 
E) decreasing expenses and waste on the job.

Question 15

The four areas in which the pressures for change are the most powerful involve people, technology, culture, and competition.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not one of the six reasons people resist change?

Accepted Answer

A) Economic factors 
B) Overdetermination 
C) Social factors 
D) Lack of awareness 
E) Fear of the unknown 
A) Economic factors 
B) Overdetermination 
C) Social factors 
D) Lack of awareness 
E) Fear of the unknown

Question 17

The most comprehensive change involves altering the of the organization through of departments, reporting relationships, or authority systems.

Accepted Answer

structure,

Question 18

Which of the following is not one of the keys to successful change management?

Accepted Answer

A) Reward those who contribute to change. 
B) Secure top management support. 
C) Encourage participation by those affected by the change. 
D) Maximize employee job satisfaction. 
E) Foster open communication. 
A) Reward those who contribute to change. 
B) Secure top management support. 
C) Encourage participation by those affected by the change. 
D) Maximize employee job satisfaction. 
E) Foster open communication.

Question 19

A short time after Michael Dell, the CEO of Dell computers, stepped down and Kevin Rollins took over, the company started to have troubles.The troubles included all of the following except

Accepted Answer

A) profits plummeted. 
B) the stock price plummeted. 
C) sales at Wal-Mart plummeted. 
D) market share plummeted. 
E) customer satisfaction plummeted. 
A) profits plummeted. 
B) the stock price plummeted. 
C) sales at Wal-Mart plummeted. 
D) market share plummeted. 
E) customer satisfaction plummeted.

Question 20

Advances in information processing and communication have paralleled each other.

Accepted Answer

A) True 
 B)False

The expected benefits from quality of work life programs include all of the following except

Excellent examples of organizations that have embraced OD are the U.S.Army, General Electric, and Royal Dutch Shell.

Who is often acknowledged after a change effort?

When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

One key role of transition management is to deal with unintended consequences of organizational change.

Organization development

Task and technological change focuses on

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Transition management

involve gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems.

The number of people born between 1945 and 1960 was

Most quality of work life efforts espouse a goal of

The four areas in which the pressures for change are the most powerful involve people, technology, culture, and competition.

Which of the following is not one of the six reasons people resist change?

The most comprehensive change involves altering the of the organization through of departments, reporting relationships, or authority systems.

Which of the following is not one of the keys to successful change management?

A short time after Michael Dell, the CEO of Dell computers, stepped down and Kevin Rollins took over, the company started to have troubles.The troubles included all of the following except

Advances in information processing and communication have paralleled each other.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Foundations of Organization Structure

Organization Design

Organization Culture

Filters

Exam 19: Organization Change and Development

The expected benefits from quality of work life programs include all of the following except

Excellent examples of organizations that have embraced OD are the U.S.Army, General Electric, and Royal Dutch Shell.

Who is often acknowledged after a change effort?

When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

One key role of transition management is to deal with unintended consequences of organizational change.

Organization development

Task and technological change focuses on

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Transition management

involve gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems.

The number of people born between 1945 and 1960 was

Most quality of work life efforts espouse a goal of

The four areas in which the pressures for change are the most powerful involve people, technology, culture, and competition.

Which of the following is not one of the six reasons people resist change?

The most comprehensive change involves altering the of the organization through of departments, reporting relationships, or authority systems.

Which of the following is not one of the keys to successful change management?

A short time after Michael Dell, the CEO of Dell computers, stepped down and Kevin Rollins took over, the company started to have troubles.The troubles included all of the following except

Advances in information processing and communication have paralleled each other.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Foundations of Organization Structure

Organization Design

Organization Culture

Filters