Exam 1: Introduction to Management and Organisations

Disturbance handler is one of Mintzberg's interpersonal roles.

The lowest level of management is ________.

In a short essay, list and explain the four basic functions of management.

In a short essay, list and discuss 7 of the 10 managerial roles developed by Mintzberg. Include specific examples of each role and group each according to interpersonal, informational, and decisional roles.

According to Mintzberg's management roles, the ________ roles involve receiving, collecting, and disseminating information.

A goal of efficiency is to minimize resource costs.

Which one of the following phrases is best associated with managerial conceptual skills?

Many of Mintzberg's roles align with the basic functions of management. For example, the ________ role is a part of planning.

Directing and motivating are part of the controlling function of management.

Which of the following statements regarding managers in today's world is accurate?

In a short essay, describe and provide examples of first-line, middle, and top managers.

Which of the following is not an example of an interpersonal role according to Mintzberg?

Which of the following represents the most useful way of describing the manager's job?

Management affects employee morale but not a company's financial performance.

The following empire has had the most impact on managerial practices in the Arab world

An organization is ________.

Understanding building codes would be considered a ________ skill for a building contractor.

All three of Mintzberg's interpersonal roles are part of the ________ function.

The Busy Day (Scenario) Munir Jamil, plant manager at Control Systems Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda for the day. He is giving two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers . Munir then has a meeting with the unit manager, Fadi, to discuss Fadi's recent drop in performance (a task Munir always hates). Next, Munir is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division president. Finally, in the late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager. -When Munir meets with Fadi to discuss Fadi's performance issues, Munir will be operating in which management role?

The General Manager (Scenario) Jamal is the general manager of a production facility. In a routine day, Jamal might meet with city officials or civic leaders about environmental issues, due to the plants presence in the community. After these meetings, he will then meet with the plant's functional managers to discuss the concerns expressed by the city representatives. Other times, Jamal might meet with the production manager, Basma, and the human resource manager, Rana, to discuss a complaint filed by one of the employees in a production department. Jamal might also spend time on the Internet looking for new technologies that can be used in the production processes of his plant. -When Jamal gains information from city officials or civic leaders to learn how the plant's operations may be affecting the environment, he is performing which management role?