Exam 14: Writing for Business

Shannon, an HR manager, was tasked with overseeing new HR policies in her organization over a six-month period. After three months, she concluded the marketing, sales, and accounting divisions had been affected by the policy changes. Shannon then sent a memo to these departments highlighting the status of the partial policy changes and their effects on the employees of those divisions. Once the implementation process was complete, Shannon sent out a final document, detailing the process and the effectiveness of the policy implementation. What document did Shannon write?

Which aspect of email is used to keep recipients informed of who else received the email message?

Tully, the owner of a faulty laptop, went to the service center to have the laptop fixed. He listed the problems one by one in such a way that the least important problems were explained at the end of the conversation. Which organization method did Tully adopt in this scenario?

Shelley, a teacher at St. James High School, has to assess her students and talk to their parents at the PTA meeting next week. She decides to talk to the parents by first addressing the areas where the students are weak and then tell them how it might affect their future. Which method has Shelley adopted to prepare her speech?

Antony recent bought a new washing machine. The product failed to work properly and made a lot of noise and leaked water. If he wants to inform the company about the faulty product, what should Antony do to express his dissatisfaction?